Spirit Airlines

✅ Trip Verified | Spirit airlines has a very bad service. I will not be able to make my flight date due to medical conditions and Spirit Airlines will not refund me my money instead they charge an $100 cancellation fee. I cannot get my money back plus they are charging me to cancel. Never again will I purchase with Spirit Airlines, they steal your money.

✅ Trip Verified | Dallas Ft Worth to Orlando. What a joke of an airline. Missed the flight while having a meal - after I was told it was delayed 45 minutes, it left in time. Customer service is terrible and unprofessional!

Not Verified | Newark to Fort Lauderdale. Took my son to the airport to get on a plane to go see his grandfather. Spirit delayed the flight but told us to be there two hours before original departure time. I arrive at the airport for them only to delay the flight again. I asked for a pass to take my son to the terminal because I didn’t want my 15 year old sitting in the terminal to midnight by himself. They denied me that peace of mind. Then as I’m getting in my car after leaving him alone at the airport they cancel the flight. I go back in to get him but guess what they don’t tell any of the passengers where to get there luggage or when and how we should reschedule. Top it off the extremely inept lacking common sense staff at Spirit don’t have the intelligence to put someone out in front of the counter to tell us where are luggage went.. We all sat there in line for for an hour to ask the simple question , where is my luggage? Unbelievable! The only thing Spirit did right is not send the plane up in bad weather. Thank God for that.

✅ Trip Verified | Montego Bay to Detroit via Orlando. Well, after being left stranded in Orlando due to rain, Spirit was unwilling to find me an alternate flight home, only 2 days later. Would not offer accommodations, full refund, nothing. I ended up having to book with another airline, last minute so we know how that can be costly. I got a 200 refund. My flight was double that, plus extra baggage fees. I was given a 100 voucher to fly Spirit in the future which will never happen. Waiting in airport til next morning was torture. Oh and the 4hrs being stuck in customers due to rain was ridiculous as well. Thanks for the 2 crackers and hot baby bottle of water. Appreciate it after the 4 hr wait to come out and find out my flight was cancelled. It took me 26 hrs to get home.

✅ Trip Verified | My wife, daughter and I Left Out of Oakland CA airport on Spirit flight #188 today July 9, 2019 at 6am. We arrived in Las Vegas where we were to deboard, wait and get back on the plane to Detroit on an 8:22 am flight (same flight) NK188. My daughter had her skateboard we bought her as a birthday present earlier on this trip. Unfortunately we were not given the option to leave the skateboard on the plane. We had the same seats on both flights. This was the 3rd flight on this long trip she would carry it on. There were no comments or questions on the previous flights. In fact, we asked at the counter when checking in and were told it would not be a problem. They were right. We had no problem flying in to San Francisco earlier, or at the check in or gate in Oakland today. We didn’t try to hide anything. We were forthright and the skateboard was clearly present and in the open. However, when attempting to board the connecting flight in Las Vegas, we were told it would be $65 and we would have to check it under the plane since the skateboard posed a risk management hazard. “Skateboards are not allowed on our planes. They pose a hazardous risk!” I asked to speak to a supervisor who was finally at the 4th gate I was redirected to by the inept staff. She indicated the fee was only $55 and, yes, the skateboard needed to be checked under the plane since it posed a hazard and would not be allowed on the plane. We were never asked to put the skateboard in the “Bin of Magnitude” they didn’t see if it could have been folded in half to fit in the smallest no fee personal item. I went back to our departure gate and grudgingly paid the $55. While preparing my phone to photograph the stern rule/fee wielding gate attendant, she informed me I was not allowed to take her photograph. She also blocked her name tag so I couldn’t notate who I was communicating with. She indicated that if I argued with her about photographing her she would call security on me (and that can’t be good). Furthermore, with seats that dont recline, a cross country flight in Spirit borders on unbearable, regardless of the supposed value. After paying the fee we walked to the gate and were allowed to carry the skateboard onto the plane with no questions asked. The same ladies at the gate who stopped us from carrying it on because it posed an imminent hazard if carried on the plane now told us to have a nice flight and made No motions or requests to check the skateboard my daughter was carrying as luggage. The flight crew greeted us at the door to the plane and helped us find a spot to put the skateboard in the storage bin above our seats. We were ultimately given free reign to carry our “Hazardous” item onto the plane now that it was paid for. Like trying to quit a bad habit, I have been done flying with Spirit before but their initial rates are so attractive it seems like such a value. The way they jack you and skew you and screw you with fees at every opportunity is how they get you and ultimately get you to pay

✅ Trip Verified | Latrobe to Myrtle Beach. This was one of the worst experiences I have ever had flying. I usually use Spirit as my regular airline but after this trip, I will not use them anymore. My flight was scheduled to leave Latrobe Airport at 3:40pm flying to Myrtle Beach, SC. I received an email saying the flight was delayed until 6:30pm which was fine. Then it kept getting delayed and delayed. 7:00, 7:25, 7:15, then 7:50. So I sat around waiting. Then the plane arrived so I thought we were finally heading out. Sat around, not knowing what was going on and no one told us what was going on. Workers were on the phone, running around and it didn’t seem like they knew what was going on either. Finally, the flight was canceled around 8-8:30. After waiting all day. Apparently, the crew had “timed out” and there was no staff to work the flight. Then they tell us to go up to the desk to make arrangements and there were 50-60 people in line and two workers. Latrobe is a small airport so I understand there were not many people there to work. They gave us a number to call so I called and got my flight rescheduled for the next day but the man on the phone said he could not help me with hotel accommodations. I live in North Carolina and was not close to any family to pick me up. So I made my own arrangements and then found out there was a line at the Spirit desk for hotel vouchers. I stood in line for a long time and my shuttle came to get me so I did not get to speak to anyone about a hotel voucher because I was not waiting at the airport anymore. By the time I got to the hotel, it was almost 11:30. It was so chaotic and frustrating. I had to spend my own money on mistakes that were Spirits fault. I also had to pay for an extra day of parking at Myrtle Beach Airport. It was terrible. Terrible and I am so upset with Spirit.

Not Verified | Never again. They cancelled (“the crew didn’t arrive”) our flight out of Plattsburgh NY Sunday morning July 7th, by email. We were in the mountains with no good internet access. We got to the airport before we realized and when we called to rebook they said everything was booked till Thursday. My wife found a flight leaving the next day that would require us to drive 6 hrs. We made the trip (Rental car and hotel stay) to Hartford CT for a 10:30 am flight Monday July 8th. That flight was delayed till 2:45 because of mechanical issues. The customer service was horrible. We finally landed (after a very very turbulent flight) a little after 4 and had to stay in the plane till 5 because the airport wasn’t ready for us. The crew was rude to customers having to use the bathroom (including our son) when the plane was sitting on the tarmac. The flight was so bumpy and the issues with cancellations/delays and lack of any customer service makes this the last time this family of 5 will ever travel Spirit. Our cheap tickets cost a rental car, hotel stay, food and extra boarding days for a pet.

Not Verified | Our 15 year old grandson was scheduled to be on a Spirit direct red-eye flight out of Denver on July 7. After driving 3 hours to airport, my daughter learned that the flight had been cancelled. My grandson was placed on another red-eye flight from Denver to Atlanta with a connection in Ft. Lauderdale. This flight arrived too late for the connection. Spirit then could not get him on the next flight to Atlanta nor can they give him any information on when they can fly him out over the next 24 hours. This airline has left a minor (with little travel experience) in an airport thousands of miles without his parents, no food coupons, no hotel, nothing. They have just abandoned him. This is horrible. His mother and father can get no information from the airline.

Not Verified | Atrocious. I mean, literally the most difficult excursion I have ever embarked on. I took a deal through a travel agency that encompassed Delta to get to Virginia and Spirit to get back. Delta was easy. On the plane, off the plane, I ever got in a little early! Accommodated drinks and allowed me to check a bag for free. Spirit was just bad. My flight originally planned for 6.22, was delayed to 9.24. Not great, but it happens. Then it was “delayed” until 9 am. They were willing to give a refund, but they were the only flight going to Florida. When asked if they would put me up in the cheapest hotel in the area, I was told, “no.” Ok then great. Once I get to the airport in the morning after paying for my own hotel. My flight was pushed back to 10.20 am. I fly two or three times a month, and often with Spirit because my trips are short and they tend to have affordable fare and good flight times. I will not be flying with them again.

✅ Trip Verified | Sacramento to Orlando via Las Vegas. Booked a flight via a reseller to take my son on a father-son trip to Florida. I have never flown Spirit before but made the mistake of thinking most airlines processes were similar. Chose Spirit mainly based on price an options. When I figured out Spirit'S prices were good I attempted to buy direct instead of the third party. Direct prices would have almost doubled my ticket price so I stuck with third party. After booking I was told I could check in and choose my seat 24 hours ahead of leaving. I waited and got an email telling me I was able to check in. I logged on only to find out the seat I wanted to select came with a cost, as much as $44 and if I wanted to carry on a bag it would also be $45 for me and my son. I bit the bullet and paid for both. When our trip was over we attempted to change flights to an earlier one because we were flying cross country. I was told for a small fee I could change. That small fee ended being more than the cost of our original tickets. Prior to trying to change flights I found out there were plenty of seats on the flights I tried to change to. We skipped that and went with our original tickets. I once again tried to check in online for our return flight. The website kept erring and didn’t allow me to check in. We arrived at the airport early as to avoid problems and the self check-in kiosk would not work either forcing us to go to a counter and get actual human help at which time we were told there was an additional fee for not using kiosk which we could not use, oh and no way for her to wave it. In general the planes were clean and comfortable. The attendants were friendly and courteous. Spirit's prices are very misleading. They do not really seem to care about customer service or customer satisfaction. When errors were clearly caused by their system they did apologize but still forced me to pay their extra fees. I fly a couple times a year and after this experience it’s highly unlikely I would ever use Spirit again. I cannot recommend friends or family using them either. In general I believe you get what you pay for. With Spirit, it looks like you pay a little but actually pay a lot. With Spirit, that lot you pay gets you very little.