Spirit Airlines

✅ Trip Verified | Baltimore to Denver. Dropped my husband and young child off at 6:30pm to catch a flight that left at 8:14pm. We got the first delay of 30 minutes at the time of board. No big deal, but then the next one put us out until 9:49pm. Then it would jump back to original time. This was on going back and forth for an hour until we reached 9:40pm. The flight then was delayed until 10:30pm. At 10:30pm we got another delay notice of 11:37pm. I was constantly in contact with my husband but at this time I called spirit. They said that it was weather related but since 8:30pm with no sign of a storm! My husband said they deplaned once at 9:49pm due to issues. They finally boarded second plane after 10pm. Went to depart at 10:30pm got to runway and the pilot comes on and says oops we’re low on fuel! How crazy is this. They go back fuel up and then people start fist fighting on board! I was on the phone when the pilot came on and said we now have the proper fuel “haha” everyone take a seat for take off. Totally not a “haha” moment! My husband and daughter sat at the airport for 5 hours before departing with no advanced notice of delays to which they couldn’t really leave the gate. My husband had a connecting flight back to Baltimore. Which was suppose to land at 4:30am, so he could get to work on time. Now it’s pushed back to 7:30am leaving him late and missing wages! This is absolutely ridiculous!

✅ Trip Verified | Seattle to Cancun via Houston. Charges for everything! At this point not sure if I will be seated with my husband and toddler, to choose a seat you have to pay a fee, to bring a carry on you have to pay a fee to check it in. Just hoping and praying we will be lucky enough to stay together. Charged my husbands card three times for the carry on fees, because on our flight back we need to stop in Florida before we can get to Washington. Pretty much they try to get every penny out of you. Sadly only after we have already booked our trip, did we find out about all the unfortunate things about this airline. Next time we will book with another airline to save ourselves the stress and our money.

Not Verified | Myrtle Beach to Atlantic City. Yet again Spirit has cancelled our daughter’s flight from Myrtle Beach. She is a college student in SC and graduates next year. We will never book another Spirit flight. The worst airline, frequent cancellations and no accountability. Do not fly this airline.

✅ Trip Verified | We have just been left stranded in San Juan without remedy! No hotel vouchers and next flight is Friday- 3 days away!? Counter attendant was told to say it was an “ act of God” in Philadelphia, checked weather app and it was sunny and uneventful in Philadelphia, didn’t think we would check? Disgraceful to say the least.

✅ Trip Verified | Atlanta to Portland via Las Vegas. My friend and I, both frequent travelers, faced an appalling experience with Spirit Airlines last week - by far the most horrific experience of customer service and communication I have experienced. We had flights booked from ATL to PDX (via LAS) to visit a friend. We were scheduled to fly out from ATL at noon on Aug. 3rd. At 10:04AM, we were notified that our flight was delayed 7hours, which would cause us to miss the second leg (LAS to PDX). Accordingly, we got on the phone with Spirit to try to resolve the situation. After an hour of waiting and being put on hold many times, we were able to speak to someone. She informed us that the only option was to take the same flight the following day but she only had one seat open. She told us she couldn't help us and our best bet would be to go to the airport and talk to the people there. We made the 30 minute drive to the airport. Ended up booking a Spirit flight, ATL to DEN, departing at 10PM the same day. We booked a separate flight through Frontier, DEN to PDX, departing at 7AM the following day. Don't know why that required a trip to the airport and couldn't be done over the phone but that's besides the point. We arrive at the airport for the second time that day hours before our flight. We see on the flight information display system that our flight (771) has been delayed until 11:45PM (photo attached). Not a problem considering we had a 7hour layover. We still got to the gate hours early and sat there and waited 1-2hours, never leaving the premises. I was wary since the screen at the gate only said "DELAYED" with no time given. So 15 minutes before our original departure time, I got up to check with the representatives only to be informed that our flight to Denver had already left?? 15 minutes before departure time and nearly 2hours before the time clearly stated (however misleading and obviously wrong) on the flight information display system?? We were in shock. And it was not just us. There was a group of ~12 other passengers, some on our flight, others flying to other cities, who had also missed their flight. Normally airlines announce boarding many times, even calling out passenger names if they weren't present. But nope. We got nothing. My friend and I, both frequent flyers, were at the right gate hours early, paying vigilant attention the whole time, and somehow we missed our flight. There were 6 employees behind the counter, some typing slowly while staring blankly at the screen, some pacing, others nervously exchanging glances. After an hour of waiting to speak to someone, he tried to place the blame on us for missing the flight. They were rude and unapologetic, offering no form of refund/compensation. While my friend and I were traveling for leisure, some of the other passengers weren't. A college-aged girl who didn't call Atlanta home was sobbing because she couldn't afford a hotel room. A man was defeated because he "had a 92-year old waiting on him." The representatives behind the counter were slow, unhelpful, and offered no form of human empathy. We left the airport at 12AM after spending 15 hours trying to be patient with Spirit employees. We ended up cancelling the return flight and our entire vacation. I've flown low-cost airlines before (Transavia, Royal Air Maroc, JetBlue just to name a few) and I know you get what you pay for. But never have I had a bad experience, not to mention such an abominable, hair-raising one.

✅ Trip Verified | San Juan to Tampa. So terrible. Cancelled flight based on what was called an act of God. The gate attendant would not specify how it was sunny and warm in both Tampa and San Juan what constitutes an act of God. Spirit denied any and all responsibility for hotel, rebooking etc. Called Spirit. Next flight is in 2 days. Poor service. Terrible airline, never again.

✅ Trip Verified | Extremely dissatisfied with Spirit. Have a personal emergency and need to change my flight to one day earlier, but it’s going to cost an additional $600! Despite the ticket price is only $2 0/ ticket higher than my original purchase price. Ridiculous!

✅ Trip Verified | I was informed that flight 1030 from Baltimore to Boston July 31st was cancelled, I immediately got in line at the Sprit ticket counter to see what my options were. So while in line, I also called the customer service phone number, and texted 48763 for help. I was on hold for over 15 minutes twice, and then hung up on without ever speaking with anyone! I was able to get a hold of a rep through text who asked me if I wanted a refund-or to be rebooked on an available flight August 1st at 6AM. I immediately texted back that I would like to be rebooked on the 6AM flight August 1st. The Rep did not respond to my text for at least 20 minutes. Then the Rep texted back that the 6AM August 1st flight was already full-and the next flight wouldn’t leave until Friday, August 2nd. I texted the rep back stating if he/she had responded to me right after I confirmed I would like to be rebooked on the 6AM August 1st flight, I would’ve been satisfied with that option. Therefore, I ended up having to book a flight with another airline, pay for an unexpected hotel stay at BWI, as well as forfeit a rental car and hotel that we was already booked and paid for at my destination! I understand having to cancel the flight because of weather, however the lack of customer service and general concern for your customers was appalling! I am a business owner, as well as have been a member of the $9 club for a while, taking many flights with Spirit. After this terrible experience, I cannot foresee going through this ever again with this company!

Not Verified | Los Angeles to Austin. I have flown on Spirit Airlines only twice and the last time was an emergency. Beware! When you think you are getting a cheaper flight think again. By the time they get you in carry on fees and seats. The ticket will probably be the same to fly a safer airline. When I say safer, I'm referring to the super thin seats and skimpy materials used to make the plane. I also supposedly won 5,000 free miles for sitting in the "lucky seat." However when I went to redeem them. It was "already used" I asked to speak to a manager who said there was nothing she could do. The only person who could have used my free miles is the flight attendant who handed me the voucher. All around the worst airline. It may be cheaper but it's not worth it.

Not Verified | Seattle to Las Vegas with Spirit Airlines. A lot of people that fly on budget airlines dont understand the saying "You get what you pay for". I've flown on multiple ultra low cost carriers such as Swoop, Allegiant, and Spirit, none have disappointed me. I even see people here on Skytrax complaining that their $29 flight got delayed, said the seats and value was good, but still gave all 1 stars and a 1/10. Now, onto the review. The ground crew were friendly, boarded the plane and the seat was average. The seatback pockets are a joke, just a couple bungee cords. The flight was very worth it, it was only 49.99 per person one way. The cabin crew were also friendly. Food was expensive, so asked for a cup of ice. Flight arrived early at McCarran Intl.