Spirit Airlines

✅ Trip Verified | Fort Lauderdale to Tampa. Our initial departure time was 10:57 PM and the delays kept continuing little by little until after 5:15 AM. The passengers were not apprised of any details. Had we known more, we could have rented a car and driven home. Instead, my girlfriend and I missed time at work. Two separate $50 vouchers to fly Spirit again is far from a resolution and is insulting. This whole experience was absolutely horrendous. I have no desire to fly Spirit again and risk what we lost last night. With their deceptive pricing strategy that tacks on cost of bags and seats, the lack of amenities, and discomfort, it ends up being more costly and doesn’t compare to other airlines’ product. Unless they’re the only option, there is no reason to fly with Spirit.

Not Verified | Flight from Fort Myers to Chicago first delayed was over an hour due to AC not working then boarded plane to only find out. engine failed to start after sitting on the plane for another hour. Then we were told to get off plane, we were not told anything on when we would be leaving. Spirit just wanted us off the plane. Be Aware Spirit airlines does not take care of stranded customers.

✅ Trip Verified | Seattle to Las Vegas. Worst traveling experience of my life. My first flight got canceled after being delayed 4 hours. Imagine being in an airport with two children for 6 hours then being told you aren’t going to your destination in time for your family reunion. I was rescheduled for two days later. Then on the flight back we had a lay over that also got delayed in Las Vegas, for 4 hours. This seems like more than a coincidence. Beyond this, the customer service sucks. There are no counter clerks the seats are packed in with no cushion and no lean back features. There are also no free drinks. Everything is a price, including the $55 per person luggage charge, or picking your seat (forget sitting with your family). I hate this airline and will never subject my family to this ever again. I may look like a deal up front but they will ruin your trip and it’s not cheaper in the least. I’m only giving this airline a 1 because I can’t do less.

Not Verified | This is the worst airline experience I have ever had in my life (and I am a frequent flyer for more than 20 years). The staff was extremely unprofessional and rude, they did our check-in while chewing gum loudly and laughing with their collegues. The staff and other personnel member was also very discourteous and lacked any basic notion of customer service. And right before barding the plane, I am pulled aside and taxed 65 USD because of my cabin luggage which, according to them, was too big to put under the seat and had to be put in the luggage bin, which was chargeable. The Spirit Airlines representative also told me very kindly that I was free to leave my luggage in the airport if I refused to pay. I have never seen an airline company charge you for using the luggage bin in the cabin. Worst, I talked to some people in the plane and learnt that some of them put their luggage in the bin but didnt pay that extra charge. It is scandalous that I was not informed about this at the check-in (the agent was too busy laughing with her collegues I guess) and ambushed right before boarding the plane.

✅ Trip Verified | Ft Lauderdale to Atlanta. I was skeptical purchasing this flight for the first time. It was small and uncomfortable on the flight but I knew that going into it. Things didn’t turn ugly until they cancelled my last flight out of 5 total for no legitimate reason. They claimed it was cancelled due to weather however no other flights were cancelled to Minneapolis that day on other airlines. I even checked the radar and there wasn’t even rain on it. They had no accommodations except to put me on a flight the next day 24 hours later. It was extremely difficult to get ahold of customer service to try sort things out. Communication was horrible and customer service was horrible as well. As a single mother who needed to get home to her children and job asap, this was a horrible situation and extremely stressful. I will not be using Spirit Airlines ever again. I’d rather pay a little more for reliability, good communication and good customer service.

Not Verified | Fort Lauderdale to Dallas. When dropping off the bag the ticket counter the personnel was extremely rude and the bag was late to travel back to Dallas Texas. I said that it would be the last time any of my family would travel with Spirit Airlines and she said that she did not have to take my bag cause of that comment. The customer Service is rated a 0 out of 10. The company should train their staff how to properly speak and be courteous with the customers.

Not Verified | This was my first and last time flying on this airline. The seats are very uncomfortable and tight in space. After hopping around through gates, my flight got canceled and I couldn't get a hotel room until 3 AM. The service was terrible. I wouldn't advise anyone to fly on it especially if you like comfort.

✅ Trip Verified | Columbus to Las Vegas. Absolute worst airline available in my opinion. Would not recommend this to anyone ever. It is ridiculous the way they charge for everything possible. They sell you by making it “appear” it’s a deal and then send you tons of emails about all the extras you must purchase just to get your luggage and have a seat on the plane. By the time you book the flight and then pay all the fees for seating, bags, just to have someone check you in, etc. you could be flying comfortably on another airline where they actually have reclining seats and offer you at least something to drink without charging you.Then try calling them .. complete joke!

❎ Not Verified | Denver to Los Angeles. Hands down the worst airline. Fly this, you’ll either be delayed or your flight will be canceled - that’s why their flights are cheap cause they don’t actually fly anywhere.

✅ Trip Verified | I like Spirit Airlines. If I wanted first class service I would fly first class. I have flown Spirit a couple times now and they have always been on time for me, yes, they have issues but so does every airline. If I had to say something bad I would say the seats could be more comfortable. They have a majority of snacks and beverages on the planes as well as hot foods served. I enjoyed my flights and will be flying them again.