Spirit Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2333 reviews
3/10
2 star Skytrax Rating
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1/10

Spirit Airlines customer review

(United States)

This was my first trip with Spirit. They are awful. I had a round trip with four segments. Their turnover is abysmal with filthy seats and missing seatback information all along the way. From LAX to Houston seats did not recline - not an option. On NK561 from Las Vegas to LAX there was no water in the bathrooms. On segment from DTW to Las Vegas same day only one bathroom was operational! They cancelled a last flight out of DTW on me then went ahead and still charged me yet again for seat selection. They have a policy that also charges you a fee for water. Highly recommend opting for any other airline option you can find.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Flew out to Las Vegas on flt 245 leaving Chicago 05/30 and returned on flt 356 out of Las Vegas on 06/03. Well I signed on here to complain about my flight to Vegas but it looks like I'm preaching to the choir. It's nice to know we get just what we pay for in this case one notch up from nothing. Rude flight attendant's little or no service.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I flew from LAX to Chicago during the memorial day weekend. Don't get tricked by their low-priced flight because it is not low at all. Let me tell you why. I booked my flight through priceline which lists all different types of airlines. Spirit came up on the very top because of its "low" price. We picked Spirit because of its price and the flight schedule. Little did we know right after we booked found out that they charge for every carry on or check-in luggage. I've never seen any airlines that charge for carry on so we wanted to cancel it but it was too late (no full refunds only partial flight credit). We decided to just have one huge bag to check-in (it's cheaper than a carry on if you pay before you get there). Service was slow and horrible. No snacks/beverage provided. Seats were tight/uncomfortable. Flight was shaky both times. I saw a lot of people who didn't know about the luggage fee so they had to pay upfront which was $100 for a carry on. I'm sure most of people including myself paid more than any other airlines because of all these additional fees.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

My assistant booked me on Spirit from LaGuardia to O'Hare because their flight times fit my schedule. I didn't really know anything about this airline so I got blindsided by fees and poorly communicated flight changes. Round trip both flights were delayed without explanation. On my return trip the gate was changed but the information was not updated on the boards - which caused panic and chaos. To board we walked down this employee-only stairway outside and threading through construction cones and baggage carts to walk up a plank to the airplane. There aren't words to describe how degrading the whole experience was. Note: I'd like to be able to rate seat comfort inflight food and entertainment but there was none.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Very disappointing experience not to be repeated. First there is a hard edge to the flight attendants. On the flight to Detroit one was so shrill into the microphone that several of us plugged our ears with our fingers. The flight attendants must be told to hawk the promotional credit card because on the flight to and from Detroit they spent quite a bit of time just before the final descent trying to hawk the cards. The departure to Detroit was delayed by 100 minutes. I paid an extra ten dollars on both flights for extra leg room. For the first time ever my knees touched the seat pocket of the chair in front of me and I was unable to cross my legs without extreme contortions. Charge of 3.00$ for everything (including water). That money grabbing attitude of grab every buck you can is very off-putting. Also the one personal item allowed (and charging for a carry on) is also money grabbing. The round trip cost of 435.00$ from Orlando to Detroit was no bargain. Inflight entertainment is non-existent as is staff service. Seat comfort is a joke. The seats recline about two inches.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

3 of us were booked on a flight to Chicago flight was delayed 3 times. Their boarding process seems like a mob rush as they said we had to board before 12pm after being delayed so many times. We finally got to our destination over 3 hours late. On the way back to NY same fiasco which actually got worse: flight was also delayed several times and just before finally waiting to be boarded flight was cancelled. They said the next available flight would be in 2 days they provided us no help in getting booked on another flight. They actually left us in the dark. Will never ever never fly Spirit again!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I booked what I was lead to believe was an AA flight through Expedia and got stuck in some bate and switch scam that trapped me in flights with Spirit. A discount flight ended up being the most expensive flight I have paid for going into LAX. Over crowded seating no drink service and terrible customer support.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(Canada)

Flew Spirit for the first time for a trip to Las Vegas. Horrible! Very cramped. I complained to my friend who was sitting beside me and was then harassed by the flight attendant. Will never fly with them ever again. They don't inform you that there is no entertainment and no food or beverage service. You can purchase a beverage or snack but only by credit card. Customers should be made aware of this.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Last month traveled with my husband and daughter. We had a connecting flight from Dallas to Chicago which was delayed twice finally they boarded us and brought us back to the gate due the weather and was told flight would be delayed an hour but later it was canceled and next flight offered was not until two days later. No accommodation was offered and crew at the desk had no idea what they were doing. I paid $1100 dollars to take A flight back to Chicago with A different airline. Worst airline and customer service I have ever had.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

This is the first and last time I will fly Spirit. I would catch a greyhound bus to my destination before I bother to book a flight with them again. This Airline is terrible and they have extremely poor customer service. When you buy your tickets you think that you are getting a deal because they are cheap! But if you plan to board the plan with a carry-on bag and checked luggage your in for a rude awakening! If you know what's best for you stay far away from this airline! That was just the beginning of my terrible experience!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
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ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
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The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
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SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
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Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]