"most unprofessional airline"
Rasit Ozdogru (United States)
✅ Trip Verified | Newark to Orlando. Worst and most unprofessional airline ever. They canceled our flight due to upcoming hurricane. They did not even inform us in advance, we found out at the airport while trying to check in. Airport was open, even next day, all the other airlines flights were active but only spirit airlines flights were canceled. When I asked them the reason for cancelation, The response was “We are the safest airline”. Flight status showed 3 hours delay on their website and The email they sent a couple days before also showed 3 hours delay but they don't even bother themselves to notify passengers in advance for cancelation so people could have looked for other options. It was already too late for other alternatives. Do yourself a favor, pay a little bit more and fly with professional companies, you save time and money in the end.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Newark to Orlando |
Date Flown | August 2019 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"mislead customers in this manner"
Joanna Shutt (United States)
Not Verified | Tampa to Baltimore. I was given a $50 Voucher to be used on a future flight due to my original flight being delayed 3 or more hours. When I went to use this $50 voucher to book a future flight, I was told it would not be able to be used. The agent explained that the voucher can only be used against base fares. For the flight I was trying to book it was $54 each way. The base fare for each of these legs of the trip are .20. Yes you read that, twenty cents. Therefore the voucher is not valid because it must be greater than $50. When I asked if this would always be an issue the agent basically told me yes because the majority of each fare is broken down into taxes, passenger fees and government fees. So why even offer these vouchers when you know that they’ll never be able to be used?! I am a very loyal customer and this makes me think twice about every using their airline again. It’s fraudulent and just wrong to mislead customers in this manner.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tampa to Baltimore |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Spirit Airlines did nothing"
Shirley Mei (United States)
Not Verified | Worst airplane ever. The pilot didn’t show up at first and we were given keys to an inn overnight for a morning flight the next day and they were out of rooms so my friends family and my family shared a room with 1 bed making it extremely cramped. When asking for solutions the only option was to be sent back to the airport and by the time everything was resolved it’d be morning as it was currently 12 am. Right after the next morning we went to the airport hoping to board our flight. As we were checking into the plane, my friends family was kicked off the flight as there had been a cut of 60 people from the plane due to over capacity. We were directed to agent assistance where they told us to head to rebooking after waiting in a 30 minute line. My family had to board in 10 minutes so we were asking the counter at the checking in if there were any quicker options at the moment. We were then alerted 3 volunteers gave up their seat and were so thankful to know my friends family were able to board. Spirit Airlines did nothing but were extremely rude as well, I saw some guests panicking to rush to their flight elsewhere and asked the workers to help them but the lady ignored her and instead laughed and pushed her off as she was frantically panicking. The workers are extremely rude and made my vacation turn completely, they are not trained in customer service at all but are rather arrogant and rude.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Fort Lauderdale to New York LaGuardia |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"received no help at all"
S Cooper (United States)
✅ Trip Verified | Detroit to New Orleans with Spirit Airlines. I won 5,000 miles while on the flight. When I tried to redeem the miles it gave me an error message saying these were already on someone else’s account. I tried to get the issue resolved via customer service and received no help at all. I then got an email stating my issue had been resolved. Which it never was.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Detroit to New Orleans |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"their way of getting more money"
N Stanton (United States)
✅ Trip Verified | Orlando to Denver. I booked a flight for my boss fir tomorrow, purchased the insurance that they recommended to cover travel, they represent it as most airlines do, a way to turn it into a refundable ticket. Not Spirit, they mislead you and the insurance only covers flight changes that they make, cancellations they make and when they lose your things. All airlines are already responsible for those things, so you're buying insurance that covers absolutely nothing. Oh, well it does cover death and dismemberment for $25K, last I checked you can get a heck of a lot more without their policy, death and dismemberment is worth more than that. Booked the flight, bought the insurance, rec'd the confirmation of the insurance with the flight information on the policy, but no confirmation from the airlines. Called the airlines and they claim there is no record of any booking. What? They sent the flight information and passenger information to the insurance company who was provided their portion of the $$ for coverage. Only Spirit Airlines had that information, we didn't call the insurance company and ask to be covered, that was all done online by Spirit. We then spent an hour on the phone to get the insurance credited, then re book the flight, only at a higher cost. Clearly they overbooked at the lower rate, and this was their way of getting more money, We paid over $100 more for the rebooking, and paid again for insurance. We had to cancel the following day, and Spirit is charging approx. $150 to cancel the flight and learned that they lied, the ins doesn't cover the cancellation of a ticket. No credit to your CC, you can use the credit on future travel. They keep your $$ knowing you'll never come back.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Orlando to Denver |
Date Flown | August 2019 |
Value For Money | 12345 |
Recommended | no |
"charged $65 for a carry-on bag"
R Bartell (Jamaica)
✅ Trip Verified | Orlando to Kingston. Beside that I was charged $65 for a carry-on bag that I'm dragging in the plane, lifting and put over my head and taking back down myself is ridiculous even though the flight was not full and the over head bins had a lot of space because there was barely any people on the flight. And on top of that the gate attendant was rude telling me I need to pay for my carry on bag. The first flight was delayed (it seems like all Spirit flight is never on time). The seats was really hard just siting for an hour and there's nothing to watch after spending all that Money in add on charges. This airline makes no sense the overall charge is more than a airline that charge for everything upfront. Sorry I'll stick to Delta for my flights they never fail. Horrible service!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Orlando to Kingston |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"only heard terrible things"
Jessica Henwood (United States)
✅ Trip Verified | Baltimore to Orlando. A few weeks after booking my flight, I found out that I was pregnant and my doctor advised against going to Florida with zika being a concern. I had to cancel my flight and trip to see my 95 year old grandfather, much to my disappointment. After submitting my doctors note, I was informed that i would have a credit for my tickets with 60 days to use that credit for tickets that could be purchased 6 months in advanced. These tickets can only be used for me and my 2 year old son. I would either be flying while still pregnant or with a brand new infant and a toddler. As a teacher, my travel options are limited. When I asked for a refund instead, I was informed that it was outside of the 24 hour cancellation period and that they were being generous for not charging me for the cancellation. When I mentioned to them that I didn't know that I was pregnant within the 24 hour cancellation period, an agent told me that it doesn't matter as it is their policy. I should have paid the extra 50 dollars for a better ticket and a better airline. I have only heard terrible things about Spirit airlines and I understand why.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Baltimore to Orlando |
Date Flown | August 2019 |
Value For Money | 12345 |
Recommended | no |
"fly United in the future"
Carmella Nielsen (United States)
✅ Trip Verified | Oakland to Detroit via Houston. Overall the flight was good but so unorganized as I assumed my bags were transferred over from one flight to another my mistake but the staff at the ticket counter lied saying my bags are on their way to be delivered and that was in fact a lie. The courier don’t deliver at night, I will play it safe and fly United in the future.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Oakland to Detroit via Houston |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"the worst travel experience"
B Mallen (United States)
✅ Trip Verified | Los Angeles to Houston. Our 3 hour flight was by far the worst travel experience. My husband and a few close friends booked the flight to Houston from LAX as a means to get to Galveston as we had a 7 day cruise ahead of us. We were unfamiliar with paying for carry on bag fees and so we watched some YouTube videos along with some helpful reviews to get some feedback on how to properly prepare for flight. The bag fees felt overpriced and by the time we got done double stuffing our luggage to downsize some of our things were sitting out our feet taking up what little spade we had available in our row. The seating was so compact it didn’t even offer a let down tray to place a water bottle. Humans just shouldn’t be transported as such as it was a tight fit the entire way and myself being only 5’4 inches tall my knees were actually touching the back of the seat ! Packed like sardines and with no money being saved because after the bag fees and associated tax we came out spending what would have been the same price on other local airlines with far more comfort. It literally felt like riding in a small school bus while holding our own luggage. This company’s practices to save a few bucks by cutting out row space and trays is just down right terrible. Our flying experience was less than satisfactory and we will make it a point to never fly with them again in the future .
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Houston |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"there is no need to be rude"
Huaping Liu (United States)
Not Verified | I booked a round trip between Portland, OR and Atlanta through Expedia. For whatever reasons, this round trip was booked as two separate trips. Because the person I was going to meet got sick, and sent me an email 26 hours before the out-bound flight's scheduled taking off time, and it was on a Sunday, I did not read the email until the 23 hours before flight's scheduled departing time. Be very careful if you ever consider to fly via Spirit Airlines. First, the cancellation fee is very high; for my out-bound trip, it was $100. Since I cancelled within 24 hours, no cash refund - only a small portion of my ticket (in my case ~$60) as "credits" toward future trip that must take place in 60 days. My returning trip, if cancelled, will yield no refund at all. Therefore, basically, I am not getting any cent of the $290.43 I paid for the tickets back. Second, do not expect any special consideration. For example, I booked a round trip, but Expedia actually gave two separate bookings (out-bound and return trips; I do not know how Expedia deals with Spirit Airlines). Thus, cancellation fees for two trips would apply. Third, the customer server person I was talking with was very rude. I was asking if they might consider this as a special case since I booked a round trip, but it ended up being two separate trips. The customer server person simply said (I don't remember the exact sentence, but this was what he meant) it was Expedia's problem, not ours! Also, even though you might have booked via Expedia, any cancellation must be through Spirit Airlines, not Expedia. I understand we all have rules, and I was only discussing the possibility, but there is no need to be rude. Spirit Airlines is the cheapest. This is the first time I tried to use it, and it will be the last time that I will ever use it. Definitely would NOT recommend it to my friends - one would get a much much better value using decent airlines.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Portland to Atlanta |
Date Flown | August 2019 |
Value For Money | 12345 |
Recommended | no |