Spirit Airlines

Not Verified | Houston to Las Vegas. Useless ever customer service. They will not help you in any possible way if your flight is canceled or delayed. I planned everything according to my flight's booking. I checked out from hotel as my flight was tonight. Now flight from Vegas got canceled and was rescheduled after 24 hours. I was like homeless for this 24 hours. My job supposed to start next day. Family members were waiting and worried. I called customers service to help me in any possible way. But the only option they will give you is we can cancel your reservation and give you future Credit (this is not the option we look in this situation) even after talking to customer service manager for hours no one helped me. Pay extra $50 or $100 dollar for another flight but Avoid this cheap category, useless, and worse flight for your own safety. Avoid for your own good, Avoid for your own benefits. If you don't believe me try this at your own risk(high risk)

✅ Trip Verified | Spirit Airlines needs to get it together. I had heard bad things about Spirit prior to flying them, but figured folks were being dramatic. I flew them once to round-trip to Boston and it was okay - the flights were delayed by 2+ hours and the seats were dirty, but we got from point A to point B for a good price. However, I tried booking them again for a flight and it was terrible before even boarding the plane. I booked tickets in October for a flight December 9th. Then I get get a voice message (low-quality, sound cutting out) at around midnight on October 24th saying my flight is cancelled and to call back this random number. I received no email notification of the cancellation. So, I call. I spend 15+ minutes on hold and the first guy hangs up on me after poor phone service on his end and him saying I need to call back tomorrow to rebook my flight. I call again. This time the person's voice was at least intelligible-- not cutting out. Rep #2 tells me I have three choices: 1) rebook, 2) refund, or 3) credit, but the major caveat: there are now NO flights available in December until the 19th. Meanwhile, I'm checking on Google flights and I found one available, but Rep#2 keeps repeating there are no flights, unapologetically and almost gleefully? I've worked telefunding, so I try to be patient-- working a call line can truly suck- but the logistical inconvenience and the lack of acknowledgement of the logistical inconvenience was insane . Long story short: I'm fortunate and could afford to fly Delta for $70 on Dec 9th, but for other people, swinging an extra $70 may not even be possible. Again, Spirit needs to get its act together.

Not Verified | Boston to Raleigh. This is the worst airline I have ever been on. I got charged $65 dollars for a carry-on. Not worth the “savings”. I urge you not to take this airline. They are as bad as they come.

✅ Trip Verified | We were lied to by the Baggage office staff. We flew into O'hare Saturday night, and our bag was left back in Dallas. We were told by staff it would come on flight 1st thing Sunday morning, and it would be shipped to us and we would have Sunday afternoon. This bag had both my wife and daughters medicine that was needed to be taken daily, and we live 2.5 hours away. We decided to believe them, rather then stay the night in a hotel room, only to call Sunday morning and be told "no, we won't shipped it until Monday and you will have it Tuesday". So I then turned around and drove back to Chicago, another 2.5 hours to pick up bag on Sunday. A wasted 5 hour trip.

✅ Trip Verified | In 30 years of flying, I have encountered some extremely amazing and helpful staff (and some extremely rude ones, as well). Yesterday I began to feel very nauseous after boarding. The pilots had to wait probably 20 min, prior to take off for a possible mechanical issue and logging paperwork. I just kept feeling worse. This has never happened to me in flight before. Once in the air, the plane had to go thru some weather that caused major extended turbulence (which couldn't be avoided). A little girl in a seat in front of me also got sick. The flight attendants that were handling coach, Matt and Miguel (Mike), were so quick to ask me if I'd eaten at all and provide a ginger ale, on the hopes it was my blood sugar, while also attending to the little one in front of me, who was vomiting. All of this, while other passengers were inquiring about their needs, asking for beverages, or needing to get up. For everyone's safety, they kept aisle traffic down to a minimum, other than those who couldn't wait any longer to use the facilities. They kept their cool and were so patient and accommodating with everyone. Nothing phased these guys! They had also informed the attendants up front who continued to check in with me when I had to use the facilities in the front of the plane. The pilots also kept us well informed and tried different elevations to make the flight more confortable. I had asked Matt to give me their names earlier in the flight because I wanted to thank them by posting a positive review of all their assistance. To top it off, right before landing, Matt handed me a paper with everyone's name on it and added that it could be used for a free round trip ticket! Thru it all, this crew worked together and managed to leave me and many others with a smile on what otherwise could've been a real nightmare flight. Please give these guys the recognition and respect they deserve for a job well done! I truly hope Spirit Airlines and their customers realize that people, not machines, are what make all the difference. We can all get consumed in devices and automation these days, but taking the time to be personable with others, can deepen our appreciation for one another and turn a bad experience into a memory we won't forget!

Not Verified | Hartford to Orlando. I am literally in a state of rage. Not at this horrendous airline but at myself for making the mistake of ever traveling with Spirit again. I made a promise to never travel with them years ago but this time I was headed to Vermont to fall foliage drive and the time perfectly matched when I needed to travel. I’m not interested in budget travel. When I booked my flight I must’ve paid for my one suitcase for both ways then this am when I was checking in for my flight it asked me if I wanted to pay for my luggage so I did. By error as I’d already paid for it and totally forgot. Tried calling them to cancel at once and shot, after two hours literally no one came on to answer the call. Went to the airport early to speak to an agent and she informs me that the fees are not refundable. I tried to have her show me where on the site does it say that when you’re purchasing the ticket and we got nowhere. This airline is simply disgusting. I won’t even bother with details of how I hate them so very much. They’re leeches and so greedy. Why should I pay twice for one bag and yes it was my mistake but does customer service mean nothing? I will absolutely without error never travel with these parasites ever again. I’d rather pay twice the price for a ticket and get my free of coffee and be done with.

✅ Trip Verified | Chicago to Las Vegas via Los Angeles. The worst company to fly with, not only do they lie to customers it seems like the customer service attendants at the airport make up their own rules. First we had to pay $99 dollars because we missed the flight, but we couldn’t get another flight for later that night only for the next day. Then when we come back the next day we have to pay $50 dollars for a luggage check that was not overweight. Not to mention their customer service reps at the airport tell you to sign up for the “$9” fare club, but you pay $59.95 for the membership. At every airport we went to LAX, San Diego, Chicago, and Vegas Spirit overbook their flights and are begging for passengers to give up their tickets for different accommodations! The flights are cheap, but they charge for everything so that makes up for the “cheap” tickets! I would not recommend Spirit Airlines.

✅ Trip Verified | We had trip from Columbus to Vegas in Saturday evening by 7:40 pm. Unfortunately flight got delayed by an hour and later on they said it has been canceled. And all spirit staff was not announcing anything but we were getting email notifications simultaneously. Those staff were totally unprofessional and said that they don’t know what is the reason of cancellation. Then they give as hotel and saying that we will be flying next day at 10:10 am. Unfortunately that one also got delayed and finally we flew on 11:45 am. We had hotel and car reservations for Saturday night in Las Vegas and Spirit ruin everything. It was my first trip with Spirit airline and definitely the last too.

✅ Trip Verified | Raleigh to Chicago with Spirit Airlines. Not bad for the money. Flight attendants played a game with us to earn extra miles, that was fun! They were friendly as well. Good leg room, seats do not recline and may be uncomfortable for a long flight. Bathroom was spacious, they served drinks, but not complimentary. Overall not too bad, decent for the price!

✅ Trip Verified | Seattle to Las Vegas. Spirit Airline lost my husbands baseball bag at the baggage claim and he has a baseball tournament in two hours. The staff said it was stuck at the baggage machine but then said it was probably still in Seattle. We waited for 2 hours and nothing. This airline doesn’t deserve a star.