Spirit Airlines

Not Verified | New York La Guardia to Detroit with Spirit Airlines. Terrible customer service, $45 per carry-on bag! It also costs extra to check-in at the airport. There is no free beverage service on the flight either. The hidden costs greatly increased the total flight cost. Will never fly them again.

✅ Trip Verified | I always knew Spirit had bad customer service but I never knew how bad it could be. I get to the airport, and my 12am flight is cancelled. So here I am in the middle of Oakland, and the next earliest flight is at 6am, and it’s not even direct. Not only did they not offer a hotel, considering it was 12am in a sketchy area, but they didn’t offer any compensation for transportation to SFO, the only airport nearby that had a flight for Sunday. Okay so I buy a $30 Uber after waiting for 30 minutes trying to get my flight transferred and arrive at SFO. But then I try to check in at SFO, and they say the ticket wasn’t paid for by Spirit and I have to call them. So I call them, and they have one of those cell trees and it takes me 30 minutes to get in contact with an employee. I ended up sleeping on the ground at SFO and got on a 6am flight. In short: Spirit has the worst customer service. They can cancel a flight for basically no reason (the weather was fine and they failed to give me a reason). Then they don’t help with transportation or hotels. So I spent $300 on a flight where I had to sleep on the ground of the airport and I paid for flight insurance. I recommend never flying with them, it’s not worth the headache.

✅ Trip Verified | Ft Myers to Atlantic City. Horrible horrible customer service. I fly Spirit Airlines on a regular basis along with my family. I am currently sitting in Fort Myers airport trying to book a outgoing flight and not one Spirit agent is available. I am looking at empty computers, empty desks. To be such a big company and have frequent flyer’s I suggest they get a better customer service team all around the board or lose consumers. Their customer service is just as bad as my picture quality.

✅ Trip Verified | Newark to Orlando. Let me start off by saying Spirit is the worst airline I have experienced and I have used RyanAir. I had a flight back home from FL and my return flight got canceled 3 times, due to a hurricane, before I decided to drive back all the way to NJ. Spirit wouldn’t give me a refund but gave me a voucher for my next trip, I don’t like Spirit but I took it versus losing money. This so called vouchers can only be used if you call in to get a flight, where they will charge you 2-3 times more than what you would see online. This is obviously a tactic to keep customers money instead of actually giving a refund. You must use you voucher with in 30 days or you lose it or use it and pay for a flight that is over priced so in the end you never get your money back. The customer service is mind blowing I can’t even put it in words. Don’t try to save money with spirit who charge you for everything and does not support the people that are supporting their business.

✅ Trip Verified | Houston to Cleveland via Orlando. Cancelled flight for an undisclosed reason and told us next flight is 5 days later. Pushed back when we asked for a refund. Overall, paid over $2,000 for last minute purchase of return tickets and spent 4 hours waiting for customer service agent that was of assistance (permitted refund).

Not Verified | I have never had an issue with flights, timing or the aircraft. Its the gate agents and the rude customer service they offer. Flew Orlando to Los Angeles via Cleveland with my backpack and my wife had a small wheel bag and 0 issues. From LA to Orlando now they had an issue with the bag since it was a carry on not a personal bag. It fit in the personal item dimensions. They made a fuzz and threatened that now they had to charge me the entire flight including Orlando to LA for that item. When i told then it wasn't ok they just decided to ignore me. Ended up paying since they wouldn't board me. 0 customer skills, listening and not a way to treat people. Gate agent said she was the manager and refused to listened to my issue, story and the fact that i had never had an issue with that bag. You cant enforce the rules only when you want and the way you want. No consistency. Horrible customer experience.

✅ Trip Verified | I have never had a satisfactory experience. The last time I tried, I accepted the "$9 saver plan" even though while navigating the site, it told me I was entitled to one bag without additional cost, when it came down to reviewing the charges, approx $200 was added for the one bag and about $175 for the seat selection which it said on the previous page was also complementary. They I could not change it. I tried to delete it and start again, only to get the same answer. I gave up and booked another airline and I will never select them again. On the previous travel to the same location, I had to change my flight time. Spirit charged more for the change in flight, than I would have paid, simply throwing away the first ticket, and buying a completely new ticket. They refused to correct that. And by the way, on that flight it also overcharged for the bags and seat. I had still flown on Spirit, but I had to book the flight through another portal. And yes, checking in is difficult when needing to check a bag. That process went unecessarily slow also. Even though, I prechecked my bag, when I arrived at the airport, I first had to wait in a line to go through an automated system to issue the baggage ticket, and wait in still another line to surrender the bad to the airline.

✅ Trip Verified | Chicago to Baltimore Washington. I booked a flight from Dallas to BWI with a layover at O'Hare for $90. I needed to push the time back or just get on at O'Hare. I called & texted only to find out that I would have to pay a difference of $234. A new ticket from O'Hare to BWI was only $136 so I payed that price instead plus $49 for a carry-on because they stated that I purchased it too late(online a day before the flight). I get there and they offer $250 credit if you take a later flight because they overbooked. I agree only for them to say never mind. Plane is scheduled to leave at 8:03am, once we're all on board a drunk man throws up on himself and a few other passengers now we have to deplane. 8:48 is the new time, we all enter the plane & takeoff, at 9:40 we find out that 2 other drunks were causing problems and flooded the bathroom. We have to return to O'Hare to get them off the plane and now takeoff is 10:16. And all they could say was they're sorry and offer us cookies and water. This is crazy we all saw that man couldn't even get to his seat alone in the terminal 20 minutes before take off and then needed help getting on the plane. Why was he even allowed to enter the plane? I paid $275 for a 2 hour flight because of my mistake while Spirit is charging for everything and offers little to nothing when they inconvenience you.

✅ Trip Verified | Raleigh to Chicago. My teenage minor daughter checked into her flight 24 hrs prior to her flight departure. Upon arriving to the airport the systems were down to use her mobile boarding. So upon going to the counter, she is told the gates are closed and she can no longer get on her flight. Her departure time was 7:55pm, with no line at security and her boarding pass stating the gate closed at 7:18pm she was still told she still wasn’t able to get on the floor any longer because the gates were closed. I know they gave my daughters seat away and were not honest about it. Very disgusted with this airline, I always heard horrible reviews about it but today I experience it first hand. I will never let my family travel on this airline.

✅ Trip Verified | Fort Lauderdale to Philadelphia. Worst airline I have ever experienced and easily the worst customer service I’ve ever experienced in any industry! Please do yourself the favor and don’t try to save a “few dollars”, you’ll end up regretting it like me and my family. I booked starting from google. I didn’t realize it changed the flight time from google to the Spirit website until 4 days later. I wanted to book an 8 pm flight, but I didn’t realize it changed to the 8 am flight. Since then, I have tested every other airline from google to the airline website and it keeps the date and time you select. Spirit changes to the “best” available, however the 8 am and 8 pm flight were the exact same price, which is why I didn’t catch it right away. I spent over 3 hours on the phone with them with their best resolution being to pay as much as double to modify the flight, even after I explained to several different people what happened. They are flat out rude, deceptive and completely unfair and unrealistic with their customers. I filed a complaint and have yet to hear back from them, however they keep sending me surveys so I can tell them how they’re doing. The whole company is a joke! I regret ever thinking it was a good idea to save money. I submitted a complaint with the department of transportation, as well.