Spirit Airlines

Not Verified | Spirit is a great airline choice! The tickets were cheap and very convenient! It is a great, inexpensive airline, stripped of all of the unnecessary apparatus that other airlines have. All that being said, I would recommend Spirit for shorter flights, where comfort doesn't really matter. The seats are small and sparse. I would also recommend Spirit for singles with little luggage because it could be really cheap. I was worried by the terrible reviews online, but it was a very pleasant and easy experience. Get to your flight on time, follow the guidelines, and you'll enjoy your flight with Spirit.

Not Verified | Never fly with this airline. I would give them 0 stars if that were an option. I reached my boarding gates with a negative antigen Covid test in hand, but because the test results were not written in lamens terms and did not specifically state “antigen” test on the document, I was denied boarding - rudely and blatantly. The crew were extremely rude and slammed the boarding doors closed in my face. It ended up costing me over $400 to rebook my flights with another airline, and get a hotel. They told me there was nothing they could do for me and that the next departing flight was one week away. I cannot believe this airline is in business. It is the worst experience I have ever had flying in my entire life. Strongly recommend anyone considering flying with them to stay away.

Not Verified | Our flight was delayed 4 times from 7.30pm to 9.50 to 10.45 to 11.00 to 11.45, who knows when. Plane is sitting on the tarmac. No crew. Too stupid to bring crew from CAK 40 min away. Delays started popping up at 6pm, never told until 10.00 pm when people were loosing their cool as to why this was happening. Never ever fly with Spirit Airlines. It's my birthday and I am not with my friends who all had no problem getting to Atlanta on other airlines.

✅ Trip Verified | I purchased a direct flight from AUS to EWR for June 2021. Out of no where and for no reason, Spirit modified my direct flight to a flight with a 2 and over 4 hour layover. I purposely booked a direct flight because do to medical issue I cannot travel for long time periods. It is impossible to get anyone on the phone, i have waited on hold for hours and no one responds. They are refusing so accommodate and honor the direct flight ticket that i purchased. How are they allowed to do things like this? This is unfair!

Not Verified | Absolutely horrible airline! From the ticketing to the bag drop to the Captain of the plane. On April 11 at FLL airport, plane waits at the gate for what was supposed to be, per the captain, on Flight #1812, "Baggage check paperwork". While we are waiting, 8 more people board the plane. Not a baggage check, the flight waited so Spirit could fill the plane and make more $$. Meanwhile 30 minutes has expired and a storm system had been developing. Make our way out onto the runway and again we are delayed. This time due to the ATC not giving us clearance due to weather. Another 30 minutes goes by and Captain says please wear your masks this a federal law. 15 minutes later, the Captain says, "I have good news and bad news. Good news is we have clearance to takeoff and are 3rd in line. The Bad news is we have to return to gate because two passengers did not comply with mask wearing". Then after 20 minutes more Captain says "flight is cancelled" after everyone on the plane received an email saying flight is cancelled due to weather. This was the most unprofessional Captain I have ever heard on a loudspeaker. Why would you ever announce that 2 people caused the flight to return. How about the 8 people you waited for? Things became progressively worse as no one from Spirit Airlines knew anything and gave passengers no help. No hotel stay. This flight should have left. We should not have waited for 8 passengers to fill the plane. People who work for Sprit are rude and frankly unprofessional. They provided no help or guidance.

✅ Trip Verified | I had a terrible experience on this flight, person got sick so they had to clean up the mess take the guy off the plane, clean the plane, taxi back, wait in line again to take off which caused me to be an hour and a half late with my ride. Had to get a different ride which cost me twice as much. Now I'm sitting in Michigan trying to get back to Phoenix, again the airline is going to be late and it's going to cost me more money to get a ride in Phoenix when I get home. This is completely unacceptable, no other airline I've flown has had so many problems. I will never use this airline again, if and when I get back to Phoenix I will let you know more. The plane coming to Detroit from Tampa was dirty, floors not swept, I know it is an economy flight but no reason to not clean your plane after each flight. I am not a happy camper.

✅ Trip Verified | Worst experience ever and I will never use this airline every again and neither will my family. Left us stranded for 2 days at the airport with no options. I will make sure everyone I know and whoever I meet will never use this airline. They just need to be boycotted. I want to give a zero however I see zero isn’t an option.

✅ Trip Verified | Terrible experience. They delayed the flight two hours after they already started boarding (some had to get back off) because they just realized the pilots were in Louisiana. They won’t let us leave the gate, though, in case they randomly find a pilot. Ridiculous and poor planning. The attendant said it was their 'schedules'.

Not Verified | Me and my boyfriend traveled to LA for the weekend with Spirit Airlines on April 8, 2021. I booked the flight tickets a month in advance so that they would be cheaper. We were supposed to depart at midnight and return on April 12 at 7am (overnight) and I had planned to go to work that day, However, Spirit sent a message at 6pm the day of departure saying the flight was delayed 1 hour. Then, when we arrived at LAX, we waited in TSA for over an hour (no social distancing at all and people weren't even wearing their masks, nobody was enforcing it!). We then found out that our flight was delayed another two hours after waiting again until 1.30am. At this point we weren't due to depart until 3.45am. After waiting until 3am, they finally told everyone on all the Spirit flights that they were all cancelled. So over 150 people (including myself) rushed down to the front desk and sat in a line for another hour only to be told that we can wait in a separate line to get a refund (another hour). It was too late to get a hotel or even ask a friend from the city to pick us up and stay with them since it was like 4am. Spirit did not provide anything to make up for this. No hotel, nothing! So everyone was forced to sleep in the airport on the floor since there weren't enough seats. We ended up having to buy a $500 last second one-way ticket on a 12 hour flight with Delta (the airline we should have chosen instead) because Spirit told us that they could put us on the next flight which wasn't for another 5 days! One of the people in line told me that she has been stuck in LA for 2 days because of Spirit canceling on her twice! Absolutely ridiculous that they can get away with this! They also lied and said that the reason for canceling was because of weather conditions, but we later found out that this was false! All the other airlines were still functioning and there was no bad weather at all! Spirit Airlines is the worst airline ever.

Not Verified | Flight to Las Vegas was fine. Cramped and completely packed in like a can of sardines. Layover in Chicago. Got off and right back on same plane. Plane delayed landing by 1 hour due to storm. However, once at baggage waited more than hour and only received 1 of 2 bags. Waited almost another full hour along with 300 people. Upset I went to baggage claims and they only gave me a card with a QR code. I asked for a number to call and it did not work- busy then hung up. No empathy or care for customer. Asked for manager and they never showed up. Waited for over 1 hour on Mgr. Several other customers had waited 5 hours to get their bags. Upset customers everywhere needless to say. I have tried every online number and they either hang up on you or send you a text. I have tried for 3 days now to get a response. The only thing I know is they took my bag off the plane in Chicago - why? I got back on the same plane. This company is glad to take your money, just hope you don't have an issue. Good luck on getting a response. They don't seem to care about repeat business. Poor business model. Avoid this company at all cost. Save yourself some pain.