Spirit Airlines

✅ Trip Verified | Arrived an hour and half early to the airport which should be plenty of time. Already paid for my bags. The line to check bags for Spirit Airlines was wrapped around the airport. Spirit only had three tellers working. Took over an hour to pass off my bag. The tellers were unorganized and rude. People are in a panic because I didn’t even pass off my bag and my plane was already boarding. No sympathy at all. No urgency. I was running through the airport just to make it to my gate and almost missed my flight. Between all the hidden fees for this company and the long waits I will never fly with this company ever again.

Not Verified | Its been the 2nd time that the flight gets delayed by more than 3 hours and they won't update the information on the screen to let you know the boarding start/finish time which could be misleading. I missed my flight by 2 minutes and they never call your name or let you know that they are closing the gate. Worst customer service!

✅ Trip Verified | Our flight was poorly managed by whoever is in charge of the airport and airline. There’s was weather but kept being told it was delayed until 11 hours later when they finally announced it was canceled due to no crew availability.

Not Verified | Will never book with them again, pilot took us through terrible turbulence and did not let us know what was going on, just told us to sit down and buckle up. He did not try to descend to get out of it, just rode through it for lord knows how long. Only after it was over did he tell us what was going on. Staff were very unprofessional and did not try to comfort anyone. I've been on a plane flying 13 hours to South Korea and did not experience anything like that. Been on plenty of other flights as well with me being ex military. Will not fly Spirit ever again.

Not Verified | Not my flight, but my friend’s. I was due to pick her up in Baltimore (a 2hr drive from me) at 8:30pm, but the flight kept getting delayed until finally she wouldn’t arrive until 2:40am the next day. She’d been sitting in the airport since 3pm. Just as they were about to board, they announced the flight was cancelled. There were no apologies, no accommodations made for my friend who was stuck at the airport, and I ended up getting a hotel room in Baltimore because I was not going to turn around and drive another two hours back home. This was my friend’s first time using Spirit Airlines, and I can assure you it will be her last. I personally have never used Spirit, and after this experience, I certainly never will. The customer service was awful, the attitudes of all the employees including flight attendants was very nasty, and overall my friend and I have had to shell out more money than we expected.

✅ Trip Verified | I would never recommend Spirit. It was my first time flying. We missed our flight and had to get rebooked. The staff who rebooked us did it wrong and we had no check in’s, carry on’s, or the dogs we had paid for, which wasn’t cheap, when we had checked in to get our tickets for our second flight. We had to wait in line for over an hour. The agent who helped us could see we had paid for everything already, but he couldn’t help. We either had to call reservations and miss our flight again or I could pay for it and get my money back. I paid for it because I was not missing the flight again. Now getting the money back is a pain. Been on 2 phone calls for over an hour and was told at first I wasn’t able to get my money back on the phone. I had to text a live agent. I do so and every time I give my Credentials and confirmation number nobody answers back. It’s been 4 days and I have yet to get in contact with anyone. I’ve been stuck at square one for days. With how much my boyfriend and I spent on this flight we could have flown first class. It’s been hours upon hours since I was told someone is going to help me. I don’t care if this is the cheapest flight. Spend the extra money and get something worth your money and time. If I could give a 0 star rating I would do so.

Not Verified | Spirit is the worst and I mean the worst airline to fly with. Yes they may be cheap but cheapness comes with a price to pay. They over charge for bags and food. Its a pandemic and they are over charging. Let me not talk about the customer service that I was on hold waiting for over 2 hours. This is ridiculous. Some of there employees are very nasty and rude. They may look presentable but when they open their mouth they are very disrespectful and have no empathy for the people who are buying tickets to pay their bills. Its better to pay for an expensive ticket because you will get better service and treatment.

✅ Trip Verified | Trashy airline, and not that cheap anymore. They make you pay for your personal item kind of because it doesn’t fit as a crossbody bag. I’ll never fly with them again.

Not Verified | Booked a ticket, 2 weeks later they email me out of nowhere saying, "we've made changes to your reservation, thanks for understanding", and added a whole 5 hour layover to my trip, and said I now have to be at the airport at 4am instead of originally 8.30am. This caused issues with my Airbnb booking, and now I have to spend money on changing my transportation after I land which I already booked, and also my Airbnb. Ridiculous. No apologies, no refunds, nothing by them. Just a last minute mess up to my travel plans. You get what you pay for!

Not Verified | I have now attempted to fly with Spirit Airlines several times over the past 14 months and they continuously change their flights. Our first attempt was in March 2020, but our cruise out of Florida was canceled due to COVID (not the fault of Spirit). However, when I tried to cancel our flights, they charged us $100 per ticket (x 4), even though they later offered free cancellations due to COVID. I then tried to use some of our remaining credit for a flight in July 2020 from PDX-DEN. The flight booked included a total travel time of 5-1/2 hours with a layover, but Spirit changed the flight and the new trip would have been nearly 14 hours! I canceled and booked with Delta. I later booked a flight in Oct 2020 from DEN-ORD with a total travel time of 2-1/2 hours, and Spirit changed the flight to go all the way to Ft. Lauderdale and back to Chicago for a flight time of 9 hours! I canceled this trip also. I then booked a nonstop flight for this May 2021 from DEN-DTW with a total flight time of about 2-1/2 hours and the flight was changed to go from Denver to Las Vegas to Detroit, with a total travel time of over 11 hours! I canceled this flight and booked with United. The other flights I have booked for this coming May have also had all of their itineraries changed, adding over 6 hours of travel time to my itinerary and requiring us to arrive at our destination late and to leave early! I cannot stress strongly enough to avoid Spirit Airlines at all costs! We only booked our original cruise flights because we were heading to Florida during spring break 2020 and they were the only airline with reasonable fares ($1,415 for four travelers with bags). The headache we've experienced since that time trying to use our Spirit credit (and the fact they charged us to cancel our original flights), have proven Spirit to be a terrible choice when it comes to airline travel.