Spirit Airlines

✅ Trip Verified | Worse customer service ever. I was about an 1hr and 30 mins early to the airport before my flight left. My light was schedule to leave at 1:44 pm was waiting in the check Lane line which was at least an he wait. Got a text saying my flight had been delayed to 2:20 pm (great gave me a little more time to get Thur TSA and to the gate) went to check my bag and told me I was to late for my flight 50 mins before the 2:20 mark. They said the flight was on time and I should have been earlier to the flight. Not once did they call out in the check bag line for anyone on that flight. We had been in the check bag line for at least an hr. They did not help a single one of us and had no explanation to why this happened would not give us another flight out and wanted another 100 on top of what we had already paid for there mistake? To me this is the worst thing you could ever do to a person. You really expect someone to get there early wait in line for over an hr to just be told we can not do anything for you because “YOU MISSED THE FLIGHT” I didn’t miss my flight I was there in plenty of time and they just didn’t even care we were in line waiting or to even call out for our flight. And the other 6 people who got screwed over could tell you the same thing. I will be calling and posting as many complaints as possible about this company. Because not did they only screw me out of my money there was also 6 others “who missed their flights”. I would maybe I would understand a little more if it was just me but the fact that there was 6 other passengers in line which makes me think it is the airlines fault.

Not Verified | I was supposed to be flying home tomorrow with my mother from Cancun to Austin direct. When I went to check in I find out the flight is cancelled. They didn’t even message us to let us know. I tried calling and couldn’t get through so I was able to communicate through text. They confirmed the flight was cancelled but not to worry because we now had a credit we could use through September. Oh wow! What a great deal! I guess let’s just stay in Mexico. I had to then buy us new tickets the day before travel on a new airline at 2x the cost. Bottom line - do not fly this airline! They cannot be trusted to deliver and what was a “good deal” is now a liability. I can guarantee I will not risk flying them again.

Not Verified | Worst airline I’ve ever dealt with. First they changed the flight six times, I show up and they check my bag. Then I get a ticket and the 'help person' throws my ticket in the trash and says my flight ticket is no good! I inform them I need my bag at this point to go figure out what’s going on. So I call the next day because it is late and I can’t find a real person to talk to over the phone. The next day I get someone and they tell me they can’t refund the cost of the ticket and make me feel like a liar! I will never fly Spirit again! What a horrible company they are to treat their customers that way!

✅ Trip Verified | I booked this flight on March 29th. I bought and paid the upgrade to seats 2A and 2C (Big Front Seats) on both flights. Both were available, and I bought and paid for both. A month later I received a call from Spirit Air that my return flight seats were changed to the first row. I told them that was not acceptable. I am a senior citizen handicapped with heart disease, COPD and diabetes. Worst of all I have been diagnosed with claustrophobia. There is a wall in front of the 1st row seats that is a problem for me. In addition, there is a wall behind the 2nd row seats which protects me from someone kicking my seat. They insisted that seat 2C was purchased before me but how could that be if this seat showed available when I bought and paid for it. This airline customer service is terrible. Once a staff member realizes that I am right and I am not going away they tell me they are not authorized to help me and transfers me to someone else that requires a 45 minute hold. The do not care about compliance to the Americans with Disabilities act which protects people with claustrophobia. This airline has no honesty, they are ignorant and do not have a clue as to what good customer service is.

✅ Trip Verified | Somehow everyone was super rude at all times, not caring at all for the customers. The plane space was tiny, seats do not recline back and you’re basically sitting shoulder to shoulder with the people beside you. At disembarking everyone just gets up and the flight attendants usually say nice things like have a nice day or what not, in this case they did not do so. Every flight so far on Spirit has been the opposite, they do not care for their customers. I would not recommend flying with Spirit

Not Verified | I have a flight scheduled for May 21st. I need to make a change to that flight. I’ve been trying to contact customer service for 3 days. Been on hold at least 30 minutes for every call even calling several times a day. No answer. Called in again but this time I selected to purchase a new ticket in the option menu and someone immediately picked up. What a joke of an airline. No wonder they’re hemorrhaging money. Wish I could just get my money back and fly American.

Not Verified | Although it may appear cheaper once you add luggage it's only marginally less than other airlines. The discomfort is not worth it. The agents at Fort Lauderdale Airport are extremely rude and one accused me of lying.

✅ Trip Verified | San Jose to Chicago via Ft Lauderdale. Don't even know where to begin, very frustrated. We got at the airport 3 hrs before and so far our plane was delayed 5 times - 11 hrs waiting. Customer services 0 quality.

✅ Trip Verified | I was charged for my personal Item, it did fit on the measurement box, it passed on precheck. They only do this to charge us double when we about to board. Terrible Customer service.

Not Verified | Both of our bags were damaged and not able to be used any longer. I tried to submit a damaged claim the day after we were home and their website would not work for me. I have chatted and called their customer service multiple times and not one person would or could help me. I finally sent everything in the mail and I chatted today to check on it and they told me I was past my four days to submit the claim. I again them explained everything and was told to call a number. I submitted two complaints and nothing still has been done. Their customer service is horrible and their handling of baggage as well. I will never fly Spirit again. you get what you pay for I guess.