Spirit Airlines

Not Verified | Worst airline ever! Booked flights leaving from Austin to Cancun and they canceled the flight with absolutely notice to us. Had we not checked, we would have been in a real mess. Thought we would give them another chance and sure enough they canceled our May flights 4 days after booking. To say that we are upset is an understatement.

Not Verified | This Airline may look like it is cheaper to book than other airlines but then you check in and you get charged 50.00 for a carry-on bag, and 15.00 for choosing your seats. You don't get any beverage or snack on the plane unless you pay for it, as well as no entertainment on the entire flight. Let alone having a tray table to eat anything. Seat are very uncomfortable, no arm room. You will end up paying more than flying any other airline. Never again

Not Verified | So I booked a trip for my friend and I. Well it was booked in March and we was going in May 2021. The customer service is very poor. So since they wouldn't let me change the name on the ticket I had to cancel trip all together they gave me credit and I have till end of Sept to book a trip by end of the year which is not possible. Will never book with spirit ever. So now I lost my money and the trip.

✅ Trip Verified | $60 for a carry-on (really?). Never again, some people fly for luxury but a lot of people fly out of need. Not fair that you have to pay for a carry-on when others airlines allow you one free. I will fly with Jetblue from now on..

✅ Trip Verified | The customer service here is the worst. Spirit employee was very rude. I would not recommend this airline to my worst enemy. I was charged $55 for a gym bag that I travelled with when I left Florida to Tennessee which I was told was acceptable as a carry-on. However, these employees seemed not to have had the training and there is a level of inconsistency. Do yourself a favor and pay the extra $20 or so to fly with another airline carrier. I have never experienced such level of unprofessionalism from any other airline carriers which I have traveled with. Spirit has the worst customer service ever.

✅ Trip Verified | I am very frustrated, upset and totally angry with your services today. Tthe flight was delayed 4 times. Boarding started for this flight at 8:00 pm. I boarded at 8:14 pm. We were on the plane until approximately 9:28 pm. During this time there was no air circulating, no Covid prevention, no water offer and no explanation. With no circulating air my migraine headache was triggered and I had nothing to drink. I needed some water after seating in this hot plane and need to take some medicine, (I am 66 years old with type 2 diabetic and high blood pressure), I was told a bottle of water would be $3.00. The young man sitting beside me was having a panic attack or something and it was frightening. Finally at 11:07 pm the man on the isle seat contacted the Attendant and she rearranged the seating. She also offered me a water. I am so dissatisfied and disappointed with this trip. The delay was awful and the time sitting 1 hour and a half was excruciating and frightening. We never heard anything from the Captain and only had one brief announcement from the Flight Attendant after 45 minutes and nothing else. They were not Customer Service friendly at all.

Not Verified | Paid for a direct flight, which was changed to a 2 hour layover in Florida. This layout was delayed several times and I sat in the airport for over 4 hours, not arriving to my destination until after 5pm (originally was to be there at 9am). That is not even the worst, they changed my flight and had me returning a whole day earlier. This was done without any notice provided to me. They then refused me a refund, only wanting to give a credit — like I would ever fly with them again. If I was stranded on an island and that was the only airline available, call me Gilligan. Their customer service is even worse than the flights. I was on hold for about 45 minutes before someone picked up the first time and 35 minutes the second time. My third call was a 27 minute wait before someone picked up but said nothing as I kept saying hello. They were there because I heard talking in the background. I am contacting my bank to stop payment, since I had to pay $471 to Delta to come home from vacation.

Not Verified | Ruined our vacation! I missed two days of my family reunion because they kept changing our flights. We had paid for a direct flight but they sent us to other cities. I had to pay for two hotel rooms. Sat over 14 hours in airports trying to get to family reunion and then back home. We had checked in at 10:35 am to come home and then was not allowed on flight because" you didn't check in". How do they think we got past security and had a boarding pass with the flight number, assigned seat and my name on it? We had checked in. Ended up sitting over 8 hours just to finally board and get back to Dallas. Because of them, spent together over $600.00 on hotels, food, luggage check in and just to have water they expected money. Fly them if you have no important even to get to. Never again will I fly this airline.

✅ Trip Verified | This trip was awful and I did not appreciate it at all. Service was rude including the supervisor on duty leaving out on April 16th 2021. I had a carry on bag that I’ve been using with no issue at all and they had the nerve to tell me it wouldn’t fit and I’d have to pay $65, I made it clear that I’ve been traveling with the bag and that it is carry on and I’ve had no issues! I then had to take my things out which fit two small plastic clear zip bags and carry it both ways on my trip. The trip was also an emergency. The supervisor ignored me until I called a family member to let them know what was going on and heard my family say we will transfer the money to your bank. The supervisor then proceeded to say I well if they are going to pay don’t take your things out. I looked her in her eyes and said they won’t be paying and I’ll be carrying my things. I feel I didn’t have your attention when needed remember you are the supervisor and there’s nothing you can do then just turn your back on me until you over hear my phone conversation. I’ve been flying with this airline with no issue for years even with a bigger carry on so yes mind blowing and upsetting.

Not Verified | Worst flight experience of my life. My flight was canceled a week before my trip and I was never notified. Thankfully I checked the status myself and saw it had been canceled two days prior to my departure. When I called I was told the only other option was an additional $1,500 ($460 of which was baggage fees that I was never informed of - more than my original tickets total!). I went ahead and reserved this flight for fear of it being last minute. I called an hour later to cancel the whole trip and was told that that was not possible because it was within seven days of departure. I explained the situation and was told that it wasn't their problem because it was policy. So although it was an hour after the call I made and they'd never informed me of the cancellation of my original flight, it was now a nightmare for me which they had no intention of helping with for their part in it. I also was unable to get refunded for the additional baggage fees that I wasn't informed of - I reminded them that they record all calls for "quality assurance" to prove my case and they couldn't have cared less. Fast forward to the flights themselves and the spotty service and needless to say I wish I'd have never taken the trip I'd looked forward to for months. A few of the flight attendants were kind, but every flight seemed to have one bad apple. Not to mention the $3 charge for a stinking bottle of water! Is anything included with them anymore?