Spirit Airlines

Not Verified | My flight boarded at 8am at ORD so I stayed in a hotel by the airport the night before. I received an email at 4am that said my 8am flight was delayed until 4.45pm. At 5.30am I received another email delaying until 5.50pm. I arrived to airport around 1pm to only receive another email that said the flight was delayed a third time to 11.20pm and not arrive to Fort Meyers until 7.23pm. I paid for a nice hotel to spend the evening at that I wont even get to enjoy. I paid extra for the rental car to pick it up earlier. I made reservation for activities and I was not able to get refunded. I have lost well over $500 dollars because of Spirit Airlines. I have contacted Customer Services and they were no help whatsoever. Spend a little extra money to book with a reputable airline.

✅ Trip Verified | Awful experience. First flight was delayed 4 hours because the air conditioner did not work - we sat on the plane for 2 hours with a cabin temperature of 87 degrees F. Flight home was scheduled for 10am and was cancelled at 6am the morning of and we were out on a 10pm flight (12 hours later) and compensation $42 for meal vouchers for two of us (equates to $1.75 per hour for the inconvenience). Tried to talk to a person at the counter and she was dismissive and told us there was nothing they could do. Called spirit up and was put on hold for 2 hours waiting to talk to a supervisor. Ended up flying home on Southwest for twice the cost. Thanks for the great experience Spirit - 0/10.

Not Verified | Spirit Airlines is always my last choice. Nothing about this trip has proved me wrong. There is nothing worse. Not even Frontier. Book Frontier before Spirit.

✅ Trip Verified | I’m in the marine corps, and wanted to go home on leave. I booked a round trip home. LAX to Denver and back. It was a Friday night after work and I was heading to the airport and missed my flight. I had to book a different flight home. So my leave came to an end, and I find out because I did not make my first flight Spirit Airlines canceled my $85 round trip. Without even so much as notifying me I tried to get it resolved but their customer service people who would not answer, and then kept putting me on hold till the call would drop. At the airport I was basically notified it was my fault. So I had to pay an additional $160 to the airline or a flight I already paid for. Customer service is the worst I’ve seen and I fly often. Overall terrible airline, people, service, aircraft, and just lack common cursory. I encourage people to stay away from Spirit Airlines.

✅ Trip Verified | Fort Lauderdale to Montego Bay. Run! Do not fly with this airline even if the price looks good. There is always some kind of hidden agenda and you will find yourself paying more for a cheap flight. They find a way to make you miss your flight by switching the airline waiting station and overcharge you for carrying on or any luggage you fly with. I would not fly with them even if they offer me a free flight! Why? Because this company lacks integrity and customer service. Even if they claim that they will refund you, they are lying! You are just a number to them and they only want your money.

Not Verified | They totally messed up my flight by booking only my return flight. Then when I caught it (within a hour of booking) they told me there were no more flights out the day I needed it. Then refused to refund me. Not to mention it took me hours on the phone to reach anyone live because their online options stink, just to be told no refund. Absolute trash. Never fly with these fools.

Not Verified | This airline is absolutely terrible. We booked our flight on March 22, 2021 and were scheduled to leave on 06/18/2021 from Raleigh, NC at 7am to arrive in Puerto Rico by 12 noon (same day). We were not notified that our flight had been changed and would have never known that there were changes to our flight if I would not have checked the itinerary. We now are scheduled to leave at 11.30am and will not arrive in PR until 8pm. We basically lost a whole day of our trip. Completely disappointed with this unprofessional airline. Called customer service to wait on the phone for over an hour and a half. Got nowhere. They charge up to $100 for flight cancellations.

Not Verified | Horrible. Lower ticket prices is the only "upside". Customer service took 3 hours to reach back in between texts when trying to purchase bags in advance. Lost our bags and did not communicate well about it. Online assistance doesn't work well either. Once again, everything about my experience with the airline besides the ticket price was terrible. Avoid Spirit at all costs.

✅ Trip Verified | Poor customer service on ground and sky avoid it. They double charged me for bag even though I paid online for bag. Very bad airline, avoid it by all costs don’t be filled by cheap upfront by the time you checking out and getting your boarding pass too expensive.

✅ Trip Verified | After I paid the initial 200 dollars for tickets, when I arrived at the airport to check in it was an additional 60 dollars per bag no matter carry on or checked. Then it was 20 bucks for you ticket so my trip to Nashville with layover in Orlando added and additional 160 to the original price. Then on the way back home it was the same story with extra prices. But in Fort Lauderdale they said the plane was grounded for 15 min, then we'll tell you what's going on. 1 hr later they said another 15 min. 15 min later they said our flight won't even leave till after an hour after we were supposed to have arrived. I understand they don't control weather and safety is definitely more important than timeliness. But paying an extra 2-3 hundred bucks in hidden fees and I can't get some money back when they can't follow through on their side. Say I had trouble getting to the airport today they wouldn't care If I missed my flight. But it's their fault I'm not getting home to see my family and again it's my financial loss. I've certainly had better experiences with cancelations and delays with different airlines and baggage fees. Spirit is a joke and made it clear all they care about is money.