Spirit Airlines

Not Verified | They totally messed up my flight by booking only my return flight. Then when I caught it (within a hour of booking) they told me there were no more flights out the day I needed it. Then refused to refund me. Not to mention it took me hours on the phone to reach anyone live because their online options stink, just to be told no refund. Absolute trash. Never fly with these fools.

Not Verified | This airline is absolutely terrible. We booked our flight on March 22, 2021 and were scheduled to leave on 06/18/2021 from Raleigh, NC at 7am to arrive in Puerto Rico by 12 noon (same day). We were not notified that our flight had been changed and would have never known that there were changes to our flight if I would not have checked the itinerary. We now are scheduled to leave at 11.30am and will not arrive in PR until 8pm. We basically lost a whole day of our trip. Completely disappointed with this unprofessional airline. Called customer service to wait on the phone for over an hour and a half. Got nowhere. They charge up to $100 for flight cancellations.

Not Verified | Horrible. Lower ticket prices is the only "upside". Customer service took 3 hours to reach back in between texts when trying to purchase bags in advance. Lost our bags and did not communicate well about it. Online assistance doesn't work well either. Once again, everything about my experience with the airline besides the ticket price was terrible. Avoid Spirit at all costs.

✅ Trip Verified | Poor customer service on ground and sky avoid it. They double charged me for bag even though I paid online for bag. Very bad airline, avoid it by all costs don’t be filled by cheap upfront by the time you checking out and getting your boarding pass too expensive.

✅ Trip Verified | After I paid the initial 200 dollars for tickets, when I arrived at the airport to check in it was an additional 60 dollars per bag no matter carry on or checked. Then it was 20 bucks for you ticket so my trip to Nashville with layover in Orlando added and additional 160 to the original price. Then on the way back home it was the same story with extra prices. But in Fort Lauderdale they said the plane was grounded for 15 min, then we'll tell you what's going on. 1 hr later they said another 15 min. 15 min later they said our flight won't even leave till after an hour after we were supposed to have arrived. I understand they don't control weather and safety is definitely more important than timeliness. But paying an extra 2-3 hundred bucks in hidden fees and I can't get some money back when they can't follow through on their side. Say I had trouble getting to the airport today they wouldn't care If I missed my flight. But it's their fault I'm not getting home to see my family and again it's my financial loss. I've certainly had better experiences with cancelations and delays with different airlines and baggage fees. Spirit is a joke and made it clear all they care about is money.

Not Verified | Well done. My first flight on Spirit and I was very impressed. Amazing flight from beginning to end. Very competent attendants, take offs and landings were so smooth, a very pleasurable trip. Thanks to all.

✅ Trip Verified | I can set my watch by these guys on this route. I fly this route every other week or so and have had more of an overall pleasant journey flying Spirit than flying with United. You have to look at the value for the money. Most of the time United is 400-500 dollars roundtrip IAH-LAS. I can get Spirit for about 220 all in including checked bag and exit row seat. Neither airline gives you a meal, a seat assignment on their basic fares, and honestly Spirit's planes are about 5 years old on average, United's typical A320 or 737-800 on this route average about 20 years old. Look it up yourself. Spirit is no Alaska or JetBlue but again value and experience, IAH-LAS Spirit every time.

✅ Trip Verified | I was on a family trip with my wife and I. My two kids. Perfect trip to florida. Flew out on frontier airlines. Then we were flying back on spirit. Never had a bad experience before this but felt it deserved a bad review. Was stuck on plane for 2 hours while the workers kept telling us we were waiting on a pilot. First we were told 10 min. Then I recieved a text it would be an hour from Spirit update service. Then they told us that too. Then after 2hrs they said we would be unboarding then to board back up cause pilot was found. I might be crazy but I watched the cabin for the pilots and swear the pilot was already there way earlier. I think we were being lied to which is the part that bothers me the most. Then when we finally took off I figured the least they could do was give us free snacks but that didn't happen. Its too bad but this will be a memory all of my family shares forever. Don't think Spirit airlines will be used in the future.

Not Verified | Worst airline ever by far! Customer service is so horrible, never willing to help the customer and the plane is the most uncomfortable plane ever. I thought I’d give it another shot for a second trip but this time their website had a discrepancy and did not add my 11 year old daughter to my trip and when I called customer service they refused to grant us the original price and instead doubled it. They refused to waive the cancellation fee so I had to suck it up and book with them again! Never again will I fly with them. Lesson learned, you get what you pay for.

✅ Trip Verified | This is a warning to all travelers. Do Not Book with Spirit Airlines. They will scam you, and before you know it, that other higher priced flight you were eyeballing will become the more affordable option. I booked with Spirit, but had to cancel my flight. I had a credit of $135.08 after fees as the remaining credit. The original cost of the flight was 203.93 not including baggage. Later I go to use this credit and I come to find out that what I have left is $47.08. Baffled by this, I spend about 4 days trying to contact someone in customer service. After waiting 40 minutes to speak to a representative, I barely talk to them 2 minutes before they disconnected me. Next day, I try to reach them via Whatsapp/SMS, that was the worst, I spend a total of 3 days trying to have a consistent conversation with 1 representative about the issue before they change me to a new person again and again- I have to explain everything all over again. Finally I was able to get in touch with their social media representative on instagram, who was the only one I was able to have a complete conversation about the issue. They claimed that the missing credit on my account was due to the the baggage refund I was given by my credit card company. My credit card company told me they could not refund me for the flight ($203.93) because Spirit Airline already refunded me this by giving me a credit of $135.08 . They could however refund me the baggage $88 because it wasn't credited by the airline and also it was a separate service that was purchased but not used. Also this $88 is not included in the $203.93 of original purchase or the $135.08 credit given from that purchase. Spirit Airline, after giving me the $135.08 for my flight credit, decided days after that they would deduct the $88 of that the credit they gave me, because they felt that that $88 was their money. And that was their only explanation. Oh, but also they continued to express that they "understood" my frustration. Since they understood my frustration, I've decided to donate the $47 remaining credit to their Customer Service department because it is so understaffed and the individuals are so underpaid, and it appears they are in desperate need of money since they find it easy to steal their customers money. I donate this $47 because I cannot support this company with any more of my money. I will not give a dollar, no a penny, more to a penny-pinching, money-driven, company called Spirit Airlines. Save yourself money, time and effort. Just avoid doing business with this company. Maybe you had a good experience with Spirit one time, but I guarantee it won't be like that every time, because the foundation of their policy is "How can I better scam you?"