Spirit Airlines

Not Verified | My daughter was to fly From Philadelphia to Myrtle Beach to help my wife while I have a serious operation, however Spirit cancelled a full flight at the last minute for no good reason. This is not the first time we have had this happen with Spirit, nor the second or third. This airline has no regard for its passengers at all. I saw the President of the Airline on Fox Business telling them that Spirit would have to work hard to regain the publics confidence. Well they failed.

✅ Trip Verified | My husband tried to warn me. i wish I would have listened. Over Charges for baggage at the airport. Planes are newer, but filthy dirty. No hand wipes as you board the plane. Food and dirty trash in the back of the seats. The plane is not cleaned well in between flights. Continuous cancelled flights. I have given Spirit Airlines many opportunities to make things right with me & they have failed every time. I was upset when they cancelled my flight I will be taking to Jamaica in November. It worked out perfectly as I will pay more to get better service.

✅ Trip Verified | We are retired Military and have traveled all over the world with many different airlines, but I must say that this was one of the worst experience we’ve ever experienced. Let’s start with customer service. It was awful. The clerk never acknowledged us with a basic 'hello','good morning', nothing. The reservationist assured us that we would not have to pay for luggage because of our Service to Country. This was by far from the truth. We paid over $200 for luggage, not to mention we’ll have to repeat this on our way back. Your weight allowance is a joke! 40 lbs. Really! Our luggage is costing more than the cheap ticket, which by the way, nothing was cheap about this no frills flight. We will never fly this airline again.

✅ Trip Verified | First time flying Spirit and I will never fly them again. Seats are horrible and you are nickle and dimed for every little thing (seat selection, carry on and baggage, and you have to pay for drinks and snack). And the baggage fees are a lot more ($45 vs $30 on delta). And for comparison, we flew Delta on our way north 4 days earlier and were very comfortable and didn't have to pay for snack and drink.

✅ Trip Verified | My first flight on 10/1 was delayed, leading to my connecting flight in LA to take off the minute we landed, which then led to a 5 hr layover, train wrecked our plans for that day, then on our flight home on 10/4 at 12.50 am I was notified at 12am at the gate that our flight is canceled a hotel voucher was sent to me as well as meal vouchers 6 total 3 of which declined, anyways after our hotel stay we headed to the airport early for our rescheduled flight at 1.15 pm, as we check in at 10am the ticket says “please see attendant due to wrong terminal or airport”. We waited in line and spoke to the counter, the lady proceeds to print out my boarding passes for the 12.50am flight that got canceled and said. ”your all set”. As I was walking away I noticed that it was the wrong ticket so then we spoke to another women who looked up our names and proceeded to tell me we missed our 9.50am flight this morning although all emails, txt & the app say 1.15pm, nothing about 9.50, at that point I cried she got me on a 11.24am flight but that was the worst flying experience I have ever had.

✅ Trip Verified | I will never use this airline again. It has been the worst experience I have ever had with an airline, and I would suggest you don't use them either if you want to save yourself the aggravation. They made me pay for a carry on bag although all I was carrying was my handbag and a small backpack. They told me I was allowed only one so I put my handbag in the backpack, and they still made pay $65 for it. I went to my original destination with no problems and was carrying the same exact items on my way back home. On my way back home, there was a lay over in Las Vegas. I had no problems with original destination, nor did I have a problem returning home, but did have a problem on the last leg from Las Vegas to San Francisco. I explained to them that they had not charged me anything on my first two flights and that I was carrying the same things, but they still made me pay. Totally not right! Even the other passengers were asking me about it because they did not feel it was right. I got the feeling some of those people did not pay extra for their bags.

Not Verified | I was checking in the night before my flight with no issues. Was told that the flight is over booked and if I want to be bumped out of the flight for a compensation. I declined and finish the check in process but got a confirmation that said "This is not a boarding ticket". the next morning arrived at the airport an hour before my flight and had to check in again and found that I was bumped out of my connecting flight (FLL-GUA) and will have to wait at Fort Lauderdale for 27 hours to the flight that will go the next day. No compensation, no apologies. They tried to blame me for that horrible experience and even brought the police when I was upset. Not flying Spirit anymore

Not Verified | This is for sure one of the worst airlines worldwide. The customer service is just awful, the treat you like garbage, and don't even take into consideration the Federal Aviation Regulations (I.e. 24 hours of free cancellation policy). Between others, I've an awful experience with their Whatsapp customer service, the agent was really disrespectful and not willing to help. Recommendation: pay $20 more and fly with any other airline in the market.

✅ Trip Verified | I arrived with my family 40 minutes prior to our check in. When it was our turn to finally to check in, the lady told me that the flight was no longer taking on passengers because they were closed and at 75% capacity, as if I didn’t buy a ticket 3 weeks in advance. She proceeded to tell me that we should’ve arrived earlier. Then told me that I should’ve checked in online and I explained that their system was not working online which is why I arrived early to have this process done. They refuse to give a refund and want to give us credit which is useless.

✅ Trip Verified | I was with my 16 people group whom do not speak English, and when i was asking the manager about self check ins she told me to wear a mask which I agreed on and picked my bag up to put a mask on despite the fact that she was not wearing one! After i told my mom in Arabic to wear hers too, the manager went bananas since she heard our Arabic accent and started shouting at my face saying “do not approach” which I haven’t because I didn’t even know she worked for Spirit because of the absence of the uniform and the name tag! She told me you are not getting onto this flight, i told her i have my boarding pass and i payed the full amount of my ticket, you do not have the right to do that! After that she handle the rest of my group which they obviously treated very rude. Then she called the police saying that i refuse to wear a mask although when they came they saw i was wearing it, and when my mom asked what happened she told her you too are not going on this flight! The officer came and had the whole situation under control however he told us that it is a private company and they give that privilege to their managers to not let people on the flight when they want and he could not do anything about it.