Spirit Airlines

Not Verified | Spirit has a lot of faults. They lost my husband's CPCP this trip, blah, blah, blah but after 4 days and being on the phone with multiple people and driving to 3 (three) different cities to pick up (not deliver, pick up) his CPAP we were finally able to enjoy our 6 days vacation. However, our flight steward on our return flight was amazing! I was so angry about people not wearing their mask but he was able to calm my fears, took the time to explain how the system works for passenger and staff safety, and had me laughing at the end. The whole flight cabin crew was great. They showed the height of professionalism under fire. I really admire the job they do, do well, and with such grace. I wish them all safe travels in this most difficult of times. The cabin crew gets a 10/10. Spirit Airlines gets a 1/10.

✅ Trip Verified | Don’t fly with spirit. They will find anyway possible to screw you out of every dollar possible. My daughter only had her skate board nothing else and they charged her $60 for her to carry it. Never mind all the baggage fees prior to boarding. $60 for baggage wether it’s carry on or checked. What a rip off. So very disappointed with this airline. Won’t ever fly spirit again.

✅ Trip Verified | Overall experience was awful. Flight was delayed going and coming from our vacation destination by an hour to two hours. Airports they use are entirely overcrowded and very unorganized. Planes are over booked and not the cleanest. One good thing is that they are cheaper than most and use a direct flight pattern, but you know what they say, you definitely get what you pay for. One of the most terrible experiences flying and once we arrived back in ft Lauderdale was required to wait an additional 30-1 hour because their was nowhere for us to deplane. I would not recommend using this flight service ever!

Not Verified | Flight 1811. Very poor customer service, they canceled my flight and didn’t give me the chance to fly the next day. My family is Florida was waiting for me. Also at the time of claiming my luggage they bounced me like a ball from one place to another one. They should close this airline.

✅ Trip Verified | Worst experience I have ever had with an airline. I travel 6-7 times a year for vacation. In the past, I've only used Spirit for short flights and nonstop flights to certain cities. Our flight yesterday from BWI to Fort Lauderdale was delayed, which I understand and things happen. Not a concern. We left an hour and a half later than originally scheduled and landed into Fort Lauderdale at around 9:30 pm. There were issues taxiing into our gate because they were still loading another plane. Again, I get it and nothing can be done. My issue is when we waited about an hour in baggage claim to get our luggage. I went to to the Spirit baggage service at Fort Lauderdale airport around 10:45pm and the 2 representatives behind the counter (One was either a manager or assistant manager) were beyond unprofessional and rude and all they could say was "It is what it is" and walked away from me. I admittedly yelled back "Is that what you call customer service and how you treat your customers?" They responded back with "I can't deal with this" and walked into the back room. Multiple passengers witnessed this and was in disbelief. I get flights can be delayed, issues getting into a gate, etc. However, waiting for an hour to get our suitcases after all the delays we had and getting treated the way I did after trying to figure out what's going was completely unprofessional and rude. I never post bad reviews but this got me extremely upset.

Not Verified | Los Angeles to Nashville. They have the worst customer service. They sell their ticket for cheap and then they charge you for carry on 70$ each way and they charge you for water and everything. It was the worst experience ever - I don’t recommend to anyone.

✅ Trip Verified | Worst company I have ever flown with, the stewardesses were extremely rude. I understand it was a night flight but don't sign up for that shift if you're going to do treat the customers like garbage, at one point a stewardess told a customer that they don't answer questions until they're in the air. Well they were serving beverages and snacks that you have to pay for, I kindly asked what type of soda they had, I was told one moment so they could continue their conversation. Last I checked customer comes first. Then the woman gathering trash from people - I was going through my bag looking for something as she came down the aisle, stopped at me, I looked at her and she said do you have trash or not? At no point did I give her any indication that I had trash as again I was going through my bag before she even came near my row. The seats are extremely small, there is no legroom and absolutely uncomfortable. It was a very long flight that I didn't dare ask the stewardesses for anything. I originally booked a flight for me and my husband but he could not make it due to illness and they would not refund or credit his ticket, they told me that since I cancelled it the charge for the cancel is the entire amount. I had also booked my mother and mother-in-law on a separate booking but under my account they didn't see any of us together and I asked to be seated near them and I would have had to have paid I believe it was $21 to be moved. Then once we got on the plane people were seat hopping without an issue, one man literally took up 3 seats to lay down. I will never recommend this company to anyone, they have a bunch of hidden fees, according to online baggage I should have only paid $43 for my bag to go on the plane but when I got there I had to pay 60 and my mother-in-law had to pay $60 as well for a carry on. Airline is absolutely ridiculous, nor did they have any inflight entertainment. At least other airlines have a TV you can watch or play games on, staring at the back of a blank seat like a canned tuna for almost six hours with rude stewardesses is not fun.

✅ Trip Verified | I flew out to Dallas for a weekend convention at the Hutchinson Center that lasted Friday-Sunday. It ended Sunday. So I knew when scheduling my flight a month prior to the event to select 19th, a Sunday. Why would I stay any longer when the event I only plan to go to ends on the date I selected my flight to leave? Sunday the 19th. What Spirit Airlines failed to mention was they changed my flight date and manipulated it to push it to the 20th. This was unbeknownst to me the entire time until I tried to board my flight the 19th, and after dealing with the agent she could tell I was furious, but not at her, she was very helpful and provided me the assistance Spirit Airlines fails to provide. There's not a single recollection of my mind ever telling me that I selected the 20th. Spirit Airlines provided no sort of help, compensation. All they could provide me was that I pay them $99 to have a new flight prepared for me ASAP. I already paid, knew what days I would be there and which day to bring the flight home. Luckily for me the lady provided me their representative number, their business card with a further number, and to contact customer service because Spirit Airlines definitely will be hearing from me for this incident.

Not Verified | Hands down the worst airline I’ve ever been on. Left my family and 30 other stranded at the airport after not announcing boarding. They delayed the flight 1-2 hours to change a tire and told everyone to get food. Only boarded the people waiting at the gate. The flight ended up being delayed only 45 minutes. Asked them to make it right and they said absolutely not. Get what you pay for I guess.

✅ Trip Verified | Beware of this airline, although they offer very good prices for the flights, if booked well in advance, when they make changes for you and then you correct them, they charge you as modifying your flights. original booking was for 4:55 flight out of LGA on 9/15, then Spirit changed it to leaving at 12:30. I booked the later flight due to a business meeting that would not allow any of us to leave at 12:30. I called Spirit and asked them why they changed the flight, they had no answer but said they would change it back (they considered this a first modification), yes, change it back to what I originally booked. New Itinerary - 9/11 flight was not the issue Saturday, September 11, 2021 TIME FLL 12:55 LGA 16:00 FLIGHT 710 Wednesday, September 15, 2021 TIME LGA 12:30 Each modification was due to Spirit airlines making changes and putting us back to the original booking time, they claim I made the modifications because they notified by email. Yes they did with a "if you do not respond your flights will be cancelled"! Of course I responded, this was business and we had to be in NY. I did not call Spirit back until we returned with my complaint to which their response was, over and over again, you made the modifications. I believe this is how the company makes a little more money on their cheap flights. I know never say never but if I can help it I will not fly Spirit Airlines again and if anyone asks me I will relay this story to them so they will be aware.