SpiceJet

✅ Trip Verified | I had taken this evening flight to Calcutta, during the web check-in, I had opted for the random seat selection for which there would be no charges applied as I was travelling solo, so before 12 hours of the departure, I had received the seat. Check-in was done at the old T1 terminal at BOM where baggage drop was done swiftly as there was no line and queues which was surprising. The boarding started on time however I noticed that when I was about to greet the crew there were 2 crew members who were not really greeting any of the passengers and seem surprised that I wished them good evening when they reciprocated. Ideally greeting the passengers is something that should be standard. Also I noticed that the load on this flight was on the lighter side as well however due to the ATC clearances the actual pushback and departure was delayed by over 1 hour but this was not on the airline. The pilots did a good job of keeping the passengers updated about the reasons for the delay. The flight itself was operated on one of those Boeing 737-800NG aircraft that was painted in the erstwhile JetConnect liveries. The pilots tried to make the time en route on the flight and was able to retrieve my luggage soon without waiting too long. While Spicejet has been going through a lot of difficulties in recent times, and that was also reflected in the manner in which the crew seemed disinterested in greeting the passengers, there are still small things that the airline can do which can still make a small difference to the passenger experience because otherwise for the fare that was paid this was a decent functional experience that was able to get me safely to my destination.

Not Verified | I booked the ticket from cleartrip app and I select window seat, but during boarding pass they change my seat from window to middle. I paid 300 for that seat. There no support from spicejet team. Not a good experience, seat is not good.

✅ Trip Verified | I recently booked a ticket from Chennai to Delhi on 6th September 2023. But, sadly I had to encounter the worst experience with Spicejet, where I was denied boarding on a mere request of writing only 2 words on the excess baggage receipt - "Laptop Bag" after payment of the excess baggage charges for the laptop bag that I was carrying. Such conduct from Spicejet was very unprofessional and dissatisfactory. When a customer pays the ticket price, he owns the right to travel through the flight and taking away this right is illegal in all terms. I cannot understand if there is a policy of spicejet to charge amounts for a laptop bag, what made the team cancel my onboarding on the request of adding these 2 words - "Laptop Bag" on the excess baggage charge payment receipt. To my utmost surprise, when I raised this with Spicejet, they are saying that I have only refused to travel and they did not deny onboarding. This is completely false, as any sensible person can vouch for it - if I would have to refuse travel I would not have even paid the excess baggage charges in the first instance. This is a pure betrayal from spicejet. At least, they should have the guts to accept what they did. They have even refused to refund the ticket price.

Not Verified | A very bad experience. The boarding was early but the take off, the landing, everything else was late. Even though we paid extra for leg space, we did not get any leg space our money was waste I also attached a photo showing how less out leg space was even though we paid extra money for it. We were supposed to land at 7:20 but we landed at 8. The luggage did not arrive till 9 even though the landing was at 8 we had to wait an hour for the luggage and the manager who was standing there also had 0 communication of where our luggage was. Indigo the flight which arrived later than spicejet also received their luggage on the same belt before us. A very bad experience one can say never flying in SpiceJet ever again.

Not Verified | Many changes to schedule, but communication was good. Ground staff were excellent dealing with delayed baggage problem, caused by my mistake in packing.

Not Verified | Disheartening Experience - Unprofessional Staff and Unreasonable Charges. My recent journey with SpiceJet from Calicut to Dubai was a complete disappointment. The check-in process was marred by unprofessional behavior from the staff. We encountered an unfortunate experience with the staff, who displayed aggression and utter disrespect towards passengers. Adding to the distress, the staff demanded an exorbitant additional charge for our luggage, including an unreasonable claim for my baby's stroller, which we had previously taken on the same route without any problems during our outbound flight. This inconsistency and unjustified charge left us deeply dissatisfied. Despite providing proof of double payment, SpiceJet is yet to refund the excessive amount they charged us under duress. It is disheartening to see an airline of this stature failing to provide basic customer satisfaction. I sincerely hope Spice Jet takes immediate action and thoroughly trains their staff to treat passengers with respect and empathy. As loyal customers, we expect a better travel experience and fair treatment. This incident has left me questioning whether I should ever consider flying with SpiceJet again.

✅ Trip Verified | Being bit unwell, the cabin crew took personal care of my condition. They offered me foods and drinks to help me remain stable throughout the journey. The crew gave high level of service and attention. I am satisfied and contented.

✅ Trip Verified | If you are boarding a flight by SpiceJet, just know that they will delay by five hours. My flight, without blink of eye, was shifted from 4.30 to 8. And will there be another postponement? Who knows? The last time I travelled by SpiceJet in Oct 2022 from Calcutta to Delhi the flight which was supposed to leave at 9.45pm, left in the morning. They kept delaying all night, this flight was SG8252. This is BY FAR the worst airline I have ever been on and the experience is bad every single time. No respect for the passengers time at all. Horrifying.

Not Verified | I booked spice jet ticket on 16th August 2023 for Mumbai to Goa and Goa to Mumbai 15 passengers total Rs 69,114 was debited from my credit card and due to some technical reason my ticket was canceled, but asked for refund of the debited amount. hey mailed me and said that the money will be deposited in 48 hours but even after mailing I have not received my refund.

Service is very good, I am impressed with Miss Renu who gave the best services ever. Thanks to Renu who is very sweet by her nature as well as her service