SpiceJet

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 130 reviews
5/10
No Skytrax Rating
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4/10

"expected the staff to be more courteous"

(India)

Trip Verified | Flew SpiceJet from Coimbatore to Bangalore. I expected the staff to be more courteous, it was as if they were happy that people didn't want food and didn't look in the eyes of the passenger. Taxiing was smooth and we reached the destination earlier than expected. Flight took off earlier than scheduled time and we reached the destination within 5 mins of the original scheduled departure time.
AircraftDH8B
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCoimbatore to Bangalore
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"we were literally trapped in our seats"

(United Arab Emirates)

Trip Verified | Pune to Dubai. SpiceJet, as you may know is a low budget airline, but who knew in this case that low budget means lowest quality? My family and I started our return flight back to Dubai with discomfort, for our seats were positioned directly in front of the emergency exit doors. So whilst we couldn't recline our seats, those in front of us could. Let me just say this resulted in little to no room for sitting, reading, or even for that matter sleeping. To provide a more visual description we were literally trapped in our seats, so if you get claustrophobic either pray you get a better seat or better yet I would recommend avoiding the flight itself. This dissatisfaction didn't stop there. The food which my sister and I had specifically pre ordered due to our dietary constraints (paleo) and already paid for was not available. As we couldn't eat any of the other meals available, we had to order 2-3 other meals and scrape at whatever we would be able to eat, which wasn't a lot as the portion sizes were extremely small, in comparison to the food available at the airport which we didn't consume due to the fact that our pre-ordered meals would be served on the plane. This review is specifically targeting SpiceJet's management and organization, not its cabin crew who were in fact very helpful with providing additional meal alternatives for us. It's a shame to think that these issues could have easily been avoided if my family and I had been informed of our seating locations prior to boarding. Sadly SpiceJet's management found it too difficult to pick up a phone to inform us about our seat arrangements and the unavailability of our meal options.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RoutePune to Dubai
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"say thanks to the crew"

(United Arab Emirates)

Trip Verified | Madurai to Dubai. I want to say thanks to the crew who look after well during my journey. The treated all passengers with hospitality. They really shown lots of effort to create a memorable experience to each and every passengers including the kids and infants.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMadurai to Dubai
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"in flight service is terrible"

(India)

Trip Verified | Dhaka to New Delhi via Kolkata. The in flight service is terrible! The seat was are broken, bad quality and no leg space at all, there are other aircraft small but better in terms of leg space, but this is really terrible. Something has to be done also about the services.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDhaka to New Delhi via Kolkata
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"good service from cabin crew"

(India)

Trip Verified | Chennai to Mumbai. Full marks for a good service from cabin crew. Liked to see they smiled and responded to my requests with a positive attitude. Food options were nice.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteChennai to Mumbai
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"frequent issues with flights"

(India)

Trip Verified | Trivandrum to Chennai. Flight was supposed to take off at 9.20 and then I get a message from SpiceJet that the flight is delayed by an hour and will take off at 10.05. But I can see on the display screen at airport the time is showing as 10.45. I’m on a time bound travel and every minute counts. This pathetic flight is being delayed for some operational error. I suggest these people stop their service since this is a frequent issues with their flights. Please do not opt this flight for your travels. I would suggest Indigo since they have been punctual for all my past travels.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteTrivandrum to Chennai
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"nice flight experience"

(India)

Verified Review | Dubai to Pune. As I entered the flight the cabin locker is full of bags so I asked cabin staff to help me but she insisted me keep it under my seat which is practically impossible to keep it under legs all the time. I was very nervous and had to search for place for my luggage on my own. So this behaviour was pretty upsetting for me, on brighter side good food and nice flight experience. Humble and helping people are more important than any other show off.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDubai to Pune
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"said they can't help us"

(India)

Verified Review | Kochi to Male. I was traveling with my wife and daughter and my connecting flight happened to be late due to weather issues and the delay was informed to Spicejet staff. We were only able to reach checking counter 30 minuted before departure and they said they can't help us and they have marked us as no show. So I had to buy the ticket again for next day paying full amount (Unfortunately with Spice Jet again) and the flight was with a lot of seats unoccupied. A decent airline would've offered seat for next day flight without charging but SpiceJet doesn't care for building customer relation. If you are Flying with Spice jet I suggest to have your journey Insured to cover all the losses that you will suffer once in 5 trips with them.
AircraftBombardier Q400
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteKochi to Male
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst airline ever"

(India)

Verified Review | Cochin to Chennai. This is the worst airline ever. I had booked the flight for 10.25 am to Chennai from cochin to attend a meeting which was at 1 pm. The airline suddenly decided that they have “operational issues” and delayed the flight inside 2 hours so that they don’t have to give any alternate option. The actually reason that SpiceJet delayed the flight is because the flight didn’t have enough passengers to fly for that particular flight. When I called the customer care number the only thing they kept say was “I apologise and that we cannot do anything”. Hopefully my review helps some people to avoid this airline and select any other airline.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCochin to Chennai
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"airline lacks trustworthiness"

(Germany)

Verified Review | Delhi to Bangkok. The airline lacks trustworthiness, passenger rights and transparency. Staff at check in and gate intentionally lied at us related to a delay (operational reasons) and a failed connecting flight at BKK. Thanks to the outstanding support of Bangkok Airways further damage was avoided! Spicejet left us completely alone and denied any assistance! Please do not use this airline if you at least demand 10% of passenger rights in the EU!
AircraftA320
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDelhi to Bangkok
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no