SpiceJet

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 118 reviews
5/10
No Skytrax Rating
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6/10

"can do a lot better"

(Bangladesh)

Verified Review | Dhaka to Chennai via Kolkata. An ordinary budget airline which can do a lot better. My flights were on time and in fact we arrived 5-10 minutes before the actual arrival time. Spicejet takes great pride in having this record of completing flights before time. However, the cabin left much to be desired for. On our flight from Dhaka to Kolkata there was water leaking through the light overhead. The cabin crew were generous enough to wipe them when requested and provided tissue papers. There is no food unless you pay for it. We did not try their menu. The cabin crew were fairly polite. If you are strictly in need of getting from point A to B at the cheapest cost then give Spicejet a go. Do not expect any bells and whistles though.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDhaka to Chennai via Kolkata
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"staff dealing with me was very rude "

(United States)

Verified Review | Ahmedabad to Delhi. They announced to see the menu and let us know your choice, we’ll bring that you. I decided to go for Veg Biryani and my wife wanted Paneer Tikka Masala. When she came to take the order, we mentioned above choices but she replied that they only have Veg Cappa Noodles and Bhel. My point here is that when they have only 2 options then why can’t they make it clear in the announcement rather than giving opportunity to customer of choosing the food they like from menu and waste time. We decided to go for only left options Bhel & Cappa Noodle, so when she came to serve us the same then she asked for 350 Rs./-, I offered US Dollars because I found that in menu that they had 2 prices mentioned against each item, one in rupees and another in USD and I did have US Dollars with me (Because my current residential status is US, so my preferred way to spend money was US Dollars). She replied “let me check whether we have change for this or not” I said Ok. She came back after long and mentioned we don’t accept US Dollars in Indian flights, US dollars mentioned in menu is for our (Spicejet) international section only. The point here is when this is the rule then why she did not make it clear when I offered US Dollars in the beginning, why did she tell me that “let me check whether we have change or not”. I offered Credit Card, she said Machine is not working. Then finally I offered my last preferred mode of payment “Cash in INR” and then she accepted that and returned me the change. The staff who was dealing with me was very rude not only to me but I found her same behavior to others as well. The point here is that I would not be complaining here if things were dealt with smile and hospitality. Mistakes can be ignored if there is a humbleness and soft skills. But mistakes with rudeness and bad attitude is always a bad combination and worst specially when you work in a service industry.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteAhmedabad to Delhi
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"won't recommend Spicejet"

(India)

Verified Review | Bangalore to Chandigarh via Hyderabad. I reached the Bangalore airport at around 12:30 so as to avoid any hassles. Then all of a sudden I see that our flight from Bangalore to Hyderabad has got delayed to around 18:10 and my other connecting flight from Hyderabad to Chandigarh was at 17:50 from Hyderabad. So there was no way I could get this flight. So, I asked Spicejet to provide any alternate flight to Chandigarh. As there were some other flights working for this area. But they said they can't do that and told me that they can provide a flight from Bangalore to Delhi which will depart from Bangalore at 21:10 and will reach New Delhi at 00:05 and then next flight from New Delhi to Chandigarh at 07:10 and will reach Chandigarh at 08:05. They said I have no other options. When I asked for hotel/Lounge service as there is a total delay of nearly 12 hours to reach Chandigarh. They simply denied and said no such facilities are provided. They just provided 1 basic lunch. I had to spend more than 6 Hours in the Bangalore Airport with no Airport lounge/hotel facility and nearly 7 Hours in the New Delhi Airport with no Airport lounge/hotel facility. If this delay would be 30 minutes or 1 hour then I would have let it go. But this is not acceptable. I won't recommend Spicejet to anyone.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBangalore to Chandigarh via Hyderabad
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"welcomed by insensitive staff"

(India)

Verified Review | Mumbai to Kolkata. I see SpiceJet has already received a rating of 5/10. Nothing surprising that I was welcomed by insensitive staff at the check in counter. The on duty staff manager at Mumbai airport is one insensitive person I have met in the airport so far. I am 33 weeks pregnant travelling with my husband. I requested her to accommodate my hand baggage in check in as it would be uncomfortable for me and my husband to travel with the cabin baggage, but this lady just won't. . No hospitality or humanity. I wish I could rate it less than 1 for ground staff.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMumbai to Kolkata
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they said flight is delayed"

(India)

Verified Review | Calicut to Bangalore. Flight departure time is 8.40. I reached airport at 6.30 - after 15 min their staff came and counters opened, they said flight is delayed and will leave at 9.35. If it was delayed why did I not get an SMS on time - they message us at 7.35 knowing the delay an hour before. My experience with SpiceJet has always been bad, they don't bother - had they sent an SMS on time and not had to not sit at the airport like a fool for 3 hours.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteCalicut to Bangalore
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"worst airline experienced"

(Thailand)

Verified Review | Bangkok to Delhi. The worst airline I have experienced even though this is a low cost airline. Any other budget airlines could be better than this one, I am sure. My flight from Bangkok to Delhi was 30 minutes delayed which was acceptable. However, the return trip from Delhi was absolutely terrible. They announced 6 hours prior to departure time that the flight was 1.5hrs delayed. When I reached the gate, there was another 30 mins delay. I also bought SpiceMAX package including seat leg room, priority check-in, boarding and bagguages and meals. This deal seemed okay until we wait for the baggages at the arriving airport. No priority baggage existed! All normal and prioritized baggages are mixed up. We have to wait for 30 mins till we got our "priority" bags. Additionally, the seats are cramped and the gap between rows are extremely narrow. We didn't buy SpiceMAX for the outgoing flight.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBangkok to Delhi
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"How cheap can it get"

(India)

Verified Review | We booked Spicejet from Delhi to Goa. The flight was ready to take off but there wasn't any aircon available. The pilot makes an announcement that the air conditioning will be on when the flight will take off. On the runway due to congestion we had to wait for more than 30 minutes. On the return from Goa to Delhi we had paid for our meals and had priority booking too. Our seats were 1/2D . When the hostess approached us, my daughter asked for coke, she said that we won't be able to serve as all beverages are over, only hot tea is there. I said we paid and the thing is you justed started to serve then how come nothing is there, to which she replied that we don't get refill in Goa, we get stock only once when we take off from Delhi. How cheap can it get and how can airlines behave like this.
Type Of TravellerFamily Leisure
Cabin FlownPremium Economy
RouteDelhi to Goa
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"seats​ are uncomfortable"

(India)

Verified Review | Delhi to Goa. This was my first flight and I choose SpiceJet as I thought it's a famous airline available. But trust me they has the worst staffing and customer​ service and I got a pathetic flight experience. Food is bad and seats​ are uncomfortable.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDelhi to Goa
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"cabin service not up to expectations"

(United States)

Verified Review | Tuticorin to Chennai. SpiceJet is an average low cost airline. The ground staff in Tuticorin airport were courteous and provided great service. The cabin crew were not up to expectations. Food was not free and we had to pay for it. Their service was not even close to what Jet Airways provided me on a similar route.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteTuticorin to Chennai
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"don't buy Spicemax ticket"

(India)

Verified Review | Chennai to Kolkata. I was keen on trying their Spicemax product which I did and wasn't happy about it. The Spicemax product offers seats with more legspace at the two front rows, priority check-in baggage arrival and complementary beverage and snacks. I feel the only reason you can buy the product is if you want priority arrival of your checked in baggage. Keeping in mind the price you pay for the product, the legspace, food and beverage quality was quite ordinary. You would rather want to be in the economy seat and buy meals and drinks on board or from elsewhere. It's much cheaper that way. The legspace, contrary to their claims, didn't seem all that wide. I am a short man but felt a taller passenger would struggle there. The airhostesses were polite and answered my enquiry about beverage choice available. Didn't interact with them much but from whatever I felt, it was fine. The captain or first officer kept quiet throughout and didn't provide any update on weather, arrival or location. The flight left on time and arrived before the time mentioned in the ticket which was good. To summarise, don't buy Spicemax ticket, especially if you don't have any baggage for check-in.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteChennai to Kolkata
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes