✅ Trip Verified
| Pune to Dubai. SpiceJet, as you may know is a low budget airline, but who knew in this case that low budget means lowest quality? My family and I started our return flight back to Dubai with discomfort, for our seats were positioned directly in front of the emergency exit doors. So whilst we couldn't recline our seats, those in front of us could. Let me just say this resulted in little to no room for sitting, reading, or even for that matter sleeping. To provide a more visual description we were literally trapped in our seats, so if you get claustrophobic either pray you get a better seat or better yet I would recommend avoiding the flight itself. This dissatisfaction didn't stop there. The food which my sister and I had specifically pre ordered due to our dietary constraints (paleo) and already paid for was not available. As we couldn't eat any of the other meals available, we had to order 2-3 other meals and scrape at whatever we would be able to eat, which wasn't a lot as the portion sizes were extremely small, in comparison to the food available at the airport which we didn't consume due to the fact that our pre-ordered meals would be served on the plane. This review is specifically targeting SpiceJet's management and organization, not its cabin crew who were in fact very helpful with providing additional meal alternatives for us. It's a shame to think that these issues could have easily been avoided if my family and I had been informed of our seating locations prior to boarding. Sadly SpiceJet's management found it too difficult to pick up a phone to inform us about our seat arrangements and the unavailability of our meal options.