SpiceJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 631 reviews
4/10
3 star Skytrax Rating
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1/10

"experience with Spicejet are horrible"

(United Arab Emirates)

Not Verified | Past few experience with Spicejet are horrible. A we have to suffer for late departures which are being conveyed to passenger at check in counter or even after immigration. Today was cherry on Cake. My Husband is travelling from Pune to Dubai by SG 51 dated 18.4.24.. He was supposed to land at 10.55 pm. On not getting any updates I check on Dubaiaiports.com for arrival, to my surprise it showed: flight diverted to Muscat, Oman. No mail, no msg about status of the flight or the passenger. On calling Muscat airport , got to know that flight has be departed to Pune again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Pune
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

!"seats are very uncomfortable"

(India)

Trip Verified | Airplane was really poor condition. The seats are very uncomfortable. Tight leg space. Got seat near washroom. Cabin crew staff is good - Helpful and Polite.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Bangkok
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"an issue with missing luggage"

(India)

Trip Verified | I recently flew with SpiceJet on 1st April 2024 from Dubai to Kozhikode and unfortunately encountered an issue with missing luggage. Despite reporting the issue immediately upon arrival, I was disappointed with the lack of action taken by the airline to address the situation. Upon landing, I promptly notified SpiceJet staff about the missing luggage, providing all necessary details. However, I was dismayed by the lack of communication and follow-up from the airline regarding the status of my luggage. As a customer, I understand that unforeseen circumstances can occur, but it's essential for airlines to prioritize customer service and take proactive steps to resolve such issues. Unfortunately, my experience with SpiceJet fell short in this regard. I urge SpiceJet to improve its baggage handling procedures and enhance communication with passengers regarding luggage issues. It's crucial for airlines to demonstrate accountability and provide timely updates to affected customers. I hope that by sharing my experience, SpiceJet will take necessary steps to address the underlying issues and prevent similar incidents from occurring in the future.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Kozhikode
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Do not book SpiceJet”

(India)

Not Verified | Our flight got cancelled and they told us that the flight can't land because of bad weather. Weather was really good and they denied us accommodation because of this. They asked us to rebook the ticket as the ticket is now cancelled. After a long fight till late night 1am, they reschedule our flight to next day which was again cancelled next day. This is happening almost every day as we got to know from inside shop owners. It's really pathetic and a horrible experience. Lots of people cancelled and rebooked at 5 times of the actual flight rate. Do not book SpiceJet otherwise the risk is yours.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePort Blair to Kolkata
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst airline in the country"

(India)

Trip Verified | This is probably the worst airline in the country. There’s not one point in my entire journey where I’ve not regretted choosing this airline. Their ground staff are extremely rude and threaten to deplane you if you have any qualms about anything. We had to wait for an hr for our luggage to arrive because the airline chose to park the plane in T2, however the arrival being in T1.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBagdogra to Mumbai
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

“a joy to have on board“

(India)

Not Verified | I would like to highly compliment you on one of your flight attendants, Devaiah Napanda, he was the economy class flight attendant on SpiceJet on 24th March 2024 from Ayodya to Bengaluru. He was attentive, competent, pleasant, helpful, humorous, cheerful, professional - just a joy to have on board. Thank you so much.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAyodya to Bengaluru
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"condition is very bad"

(India)

Trip Verified |   Aircraft condition is very bad. Chair is not working properly, Tv is not working Tv panel is broken There is no cleanness is flight, ac vent not working properly.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Delhi
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"a third class service"

(India)

Not Verified | Even after the flight was delayed 5 hours, there was no food, no water, and it was like yesterday, everything was very bad in SpiceJet. I have come to Bhubaneshwar to Delhi earlier this time and even though I was late for 3 hours, I have never checked the book before Even if someone gives me crores of rupees, I will not book again. Spicejet is a third class service, they also charge more money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKolkata to Delhi
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

“a pleasant journey”

(Qatar)

Trip Verified |It was a pleasant journey on this SpiceJet flight. Air-hostess are so kind and helpful. Supported well for senior citizens with great hospitality. Thanks to SpiceJet team.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAyodhya to Chennai
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Great travel experience"

(India)

Trip Verified | Marvelous courteous crew who took good care of all passengers. They should be rewarded for the patience shown towards the unruly ones. Great travel experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Delhi to Pune
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes