SpiceJet

✅ Trip Verified | It was a brilliant experience with this airline, I have flew many time with other airline, but, I enjoyed my journey with this airline and the staff. Behavior of the staff is very polite and sweet.

Not Verified | Very worst airline. No proper customer support. They will change flight departure time for there comfortable time. Won’t refund the money if the issue is from SpiceJet. Won’t give any prior message if the flight get cancelled by text message or by WhatsApp. SpiceJet is good only for promotions. No response from airport SpiceJet customer care in Mumbai airport terminal no1. Because this change I have spent 3000rs for cab for travelling to airport.

✅ Trip Verified | Flight has been delayed up to 1.20 hrs. Being a passenger delay is understandable or adjustable upto 10-15 mins in the worst scenario 30 mins but 1.2 hrs is too late. Spicejet must value its customer's time.

✅ Trip Verified | At check in the lady asked for my ticket i have presented it via my phone and then took the boarding pass and proceeded to immigration, upon asking about my visa at the immigration I realized that I forget my phone at the check in counter, I rushed back to the counter and asked the lady about my phone then surprisingly with a very casual attitude she said ( yeh it’s here ). Later the flight got delayed by 3 hours and 30 mins without any proper notice, to my surprise while checking upon the same with the airlines ground staff they were completely clueless of why this flight is getting delayed. The condition of the aircraft itself was far from satisfactory, seats were broken and worn out. My seat belt was broken and when I introduced it to the crew member they have no good choices and asked me to wear the broken seat belt.

Not Verified | The worst experience I ever had. The flight was delayed by 30 mins first then delayed again but we were not even informed about that and just stalled for an hour more. After that on arrival we were informed that even our luggage hasn't been transported and will be delivered the next day. 5am in the morning we were asked to fill forms for the same. The level of unprofessionalism is just too much. The best advice I can give to any fellow traveller is spend a bit more but don't prefer this airline.

✅ Trip Verified | The management of flights and addressing customer care issues is extremely unprofessional. Flight from Bagdogra got delayed by 3 hours. No compensation or apology offered. The flight from Kolkata to Port Blair got cancelled and the only thing I received was an automated message saying it's cancelled. The link given in the same message showed me no flights available. Customer care executive picked up after calling for the 10th time and waiting for almost 20 mins on the line. The resolution offered? She said don't get on the Bagdogra flight. Contact staff at the airport. Wouldn't have called if that had helped. Extremely unprofessional in sticking to the planned take off time. And my complaints were treated like a bother and received half hearted efforts from staff at every level. Even now, as I'm waiting at Kolkata airport, it seems likely that there will be delays and more inconvenience.

✅ Trip Verified | On my return to Mumbai from Kolkata, the airline auto-assigned me a random seat as I had selected that option during the web check-in. The baggage drop process at CCU airport was smooth and boarding also started on time. This time I was pleased to notice that the crew members were actually greeting all the passengers which was much better compared to the last time I had flown them. Departure was smooth and as this was an overnight flight the cabin lights were dimmed for most of the flight. Descent and landing were on time followed by a swift luggage retrieval. Overall for the price that was paid this was a pretty good flight. The airline has been undergoing a lot of difficulties in recent times but if it can keep up this level of work it will be good.

✅ Trip Verified | We are very happy to be with the crews Ms Shanti and Shemin at the board of SG 17. It was our flight on Spicejet with "Manav" 8 months old our son. They are very nicely taken care of our son on board and provided all the assistance whenever needed. It was the happiest trip we had travelled in a while. Thankyou so much for Shanti, Shemin and all other members who assisted us. Have great future ahead.

✅ Trip Verified | On 25 September 2023, I had the misfortune of flying with SpiceJet on flight [SG 17] from Dubai to Cochin. SpiceJet has a weighing machine at the entrance to check the weight of each passenger's hand luggage and they enforce a strict 7 kg limit. If you exceed this limit, you are charged a70 AED per kg. This situation is unacceptable and amounts to nothing less than exploitation of passengers who choose SpiceJet for budget-friendly fares. To add to the disappointment, the condition of the aircraft itself was far from satisfactory. The seats looked worn out, and the cabin appearance was lackluster. I urge fellow travelers to exercise caution when considering SpiceJet for your flights.

✅ Trip Verified | Excellent service by the ground staff courteous beyond expectations always willing to help in the real sense and not lipservice i will recommend to all whom I know