Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1563 reviews
7/10
5 star Skytrax Rating
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6/10

"attendants stayed in the galley "

(United States)

Verified Review | Trip not up to Singapore Airlines standards, behind me and my wife there was a couple with a child sitting the seats with them. Three people in two seats! The child was very noisy the whole 15 hour flight. We told the flight attendant several times that they had to do something. Nothing was ever done. The flight attendants just stayed back in the galley and had a five hour rest in the middle of the flight. Not much attention paid to anyone.
AircraftA350
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSIN to SFO
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"too plastic and fake smiles"

(Singapore)

Verified Review | Singapore to Hong Kong. Outbound leg on Singapore Airlines A380, stuck in the dreaded middle seat which was awful. Attendants were unfriendly and telling me to check in 10 minutes earlier online to get an exit row seat despite me having said I was on the website and it didn't allow me 48 hours beforehand. Only 1 friendly member of staff during the trip. Fish pasta for special meal was a let down - overcooked and too many bones. Inbound, service was a little better. Standard and expected for the price of ticket I paid but a little too plastic and fake smiles.
AircraftBoeing 777 / A380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSIN to HKG
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"experiences were average"

(United States)

Verified Review | Los Angeles to Bangkok via Tokyo / Singapore. This is my first time for Singapore Airline, on 3 Legs the experiences were average. Los Angeles to Tokyo Narita the cabin was great, IFE was ok, crew was not so nice. Narita to Singapore the cabin was clean, seat was comfortable, IFE was nice. Only thing that made me surprise was cabin crew because that were not nice, no smile. Singapore to Bangkok the cabin was good , Seat was comfort but look little bit old, crew was average no smile at all.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAX to BKK via NRT / SIN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"friendly, attentive and active"

(Australia)

Verified Review | Melbourne to Amsterdam via Singapore. Legroom is comparable with other good economy class airlines, but they are wider which makes a difference. They are comfortable, everything works - meals, drink service, food service, punctuality. Singapore Airlines can make a reasonably good economy experience by being friendly, attentive and active when serving customers. Even the food was good for economy, while maintaining simplicity. It was 24 hours from Melbourne to Amsterdam and I don't feel tired or washed out on arrival - had a good sleep on both legs. It's worth that little extra expense and Singapore Airport is the best to kill time in. The business class looked fabulous, but their premium economy didn't seem that impressive as I walked past it.
AircraftBoeing 777-300ER / A350-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMEL to AMS via SIN
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"5 stars from us"

(Australia)

Verified Review | Frankfurt to Singapore in First class. One of the best flights we ever took with total attention to detail. Singapore Airlines suite arrangement is amazing with a full bed being assembled when it was time to rest. The entire flight was silky smooth and departed on time as well as arrived on time. The crew was just the best with the female Chief Steward running a great team. Krug champagne was a nice touch along with very useful inflight cosmetic bags. The Entertainment monitor is huge. 5 stars from us for this flight.
AircraftA380
Type Of TravellerBusiness
Seat TypeFirst Class
RouteFRA to SIN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"seat was very comfortable"

(Italy)

Verified Review | I flew Milan to Singapore return in business class. Seat was very comfortable, on return flight I think I slept almost 10 hours after having dinner at the Singapore lounge. Service very good. When arrived in Singapore I found my luggage broken. They collected it from my hotel the morning after, and in 24 hours the luggage was repaired and back to my room.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMXP to SIN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"cabin crew not that nice"

(Indonesia)

Verified Review | Bangkok to Singapore. My first time flying with Singapore Airlines - check in on-time and no queue at all. The ground service I was satisfied with. The aircraft was nice and the seat very comfortable. The inflight entertaiment was not that good and the earphones were also poor. The food is standard, but compared to Garuda or Emirates it is not as good. The cabin crew not that nice - no smile, just a straight face.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to SIN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"IFE screen is really bad"

(Indonesia)

Verified Review | Tokyo Narita to Singapore. Excellent inflight service. Food is good. Beverage selection is good and I love their cocktail, especially the Bailey White Russian. The aircraft seem a bit old and the IFE screen is really bad, really dark and difficult to watch to movie, earphone provided is also uncomfortable and sound quality is really bad.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNRT to SIN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service is also really good"

(Indonesia)

Verified Review | Singapore to Jakarta. The aircraft was new, the food is excellent. Cabin staff service is also really good, even though one of the stewardess seem a bit grumpy (maybe due to the hectic of serving meal in such a short flight). The inflight entertainment is really excellent. High quality screen, latest tech. I wish I had this in my previous longer flight to/from Singapore / Tokyo.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSIN to CGK
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"excellent cabin crew"

(Thailand)

Verified Review | Bangkok to Singapore. The flight was quite full but this didn't stop excellent cabin crew from providing a top notch service. The cabin was clean and fresh. There were two meal options offered and food was good. The food for the flight from Bangkok leg seems better than the food out of Singapore. Very good selection of entertainment on Krisworld.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBKK to SIN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes