Singapore Airlines

✅ Trip Verified | Terrible online chat service. I was traveling with my 2 dogs as checked excess baggage and needed to know some information. I knew that the airline allowed dogs to be checked as excess baggage and that they had recently scrapped their policy of allowing dogs in the cabin. However, when I asked my questions regarding traveling with my dogs, the online chat service staff kept coming up with different stories about how pets are banned on Singapore Airlines flights altogether, including in cargo. This person also was not able to answer some basic questions, and was not even fluent in basic English. Attempts to request to be in contact with the staff's manager were in vain as the staff simply ignored my messages. When checking my dogs in, the staff at the counter were confused and did not know how to check my dogs in. They had to call a number of their superiors to assist them with the process and made me wait for a very long time. Today, I contacted them via their online chat service once again to ask a question and all they did was constantly copy and paste the exact same line from one of their web pages which I had already seen and was exactly what I was trying to clarify. Absolutely useless online customer service staff in my opinion. And frankly, there is nothing special or outstanding about this airline.

✅ Trip Verified | Overall disappointing from Singapore Airlines. Late and disorganized boarding. The A350-900 is a tired old thing. Does anyone seriously use the coat hanger button on the seat back in front of you? This aircraft has no air outlets above seats and made the trip stuffy. The entertainment system was very old and dated movies, yes even the so called “recent releases”. TV selections were abysmal. This was the first international flight I watched nothing at all on. Food was below par and drinks service patchy. I used to think Singapore Airlines was a great airline but after this flight I beg to differ. One good point is the staff on board professional and friendly.

✅ Trip Verified | I usually fly Singapore Airlines internationally, since 10 years I am a Krisflyer Gold member. The recent pricing and service changes, show the results of bailed out airlines believing ethical standards don't apply to them anymore. Unbelievably toxic SIA service for business customers. Bear in mind if you fly for business and may have changes you will need 3 days and potentially dozens of phone calls and sessions to even rebook flexi tickets which then costs north of 1000$. This particular flight was booked via our company travel agent, a large international agent. Leaving aside the drop in service quality over years, from discontinuing warm towels to not offering snacks anymore during the flight, what has really infuriated me with SIA are the change policies. On this flight, despite having the highest premium economy booking class (T) with a full flexi ticket, a simple change in flight date cost me >1000$ extra is unexplained fees: In addition to the change in ticket price, which makes no sense on the highest booking class, a rebooking fee, a no show fee , a digital processing fee and the worst 250$ of "offline" fee because I used an agent, not their website. While my agent was helpful, SIA straight out refused to talk to them. It took 3 full days and 15 chat sessions to actually get the ticket rebooked for a simple day change on the exact same flight, SIA let them wait 30min per session, as they are only available to agents during Singapore business hours - and if they are closes they simply hang up.

✅ Trip Verified | Flight was great! Crew was super nice, Chief Stewardess & FSS showered me with many snacks! And one of the FSS gave me a bag tag, offered to take my picture, and had a little talk. She was so kind and fun. The food was delicious. Booked BTC (The burger & Steak), burger was amazing, chefs kiss. What The steak was a little over cooked but that’s okay, the sides were delicious. The seat was clean, as well as the bathroom. IFE had many movies, shows, music to choose from. Seat could transform to a full flat bed, inflight wifi could be used for instagram, WhatsApp, etc. Crew tried to keep me entertained at every moment, offering me such things as snacks, toys etc. Love Singapore Airlines. The world class service is wonderful. Check in experience with LHR was good but not amazing, girl who checked me in looks rather annoyed. Lounge was great, gave me a free lion teddy.

✅ Trip Verified | The cabin is clean. Flight attendants are helpful and polite. Seats can be reclined easily. The food is delicious and fresh. Flights departed on time.

Not Verified | From Kochi to Singapore and vice verse we travelled in economy class and we opted for extra legroom seats. The seats were in the middle of the aircraft and food were served last for us. Both times the non-veg food (chicken) got finished and we were had to eat veg food.

✅ Trip Verified |   The flight went from Terminal 1, the terminal with limited amenities. I was handed a voucher to a Sats lounge that was overfilled in terminal 1. The gate was chaos, under-dimensioned for the flight with 1 security screening. When I arrived the queue was >50m with a wait of about 20min. While service and entertainment in Economy is as good as one can expect from Singapore Airlines, seat spacing is less than in other airlines.

✅ Trip Verified | SQ894 is the afternoon flight to HKG operated by the A350. It was during the Lunar New Year period. On the menu was the traditional Yu Sheng or raw fish salad popular in Singapore and Malaysia during Lunar New Year. I booked the cook and had lobster thermidor as my main course. For a 3.5 hour flight the service was efficient and friendly. On this A350, the seat back needs to be flipped over to convert into bed mode but it wasn’t necessary on this short flight. Wifi connectivity was good.

✅ Trip Verified | Very disappointed with Singapore Airlines. Dated and uncomfortable old seat in business class combined with below average food. Ok cabin crews. Last but not least they lost my bag. I would fly SQ again on short haul on a discount economy class ticket…

✅ Trip Verified | I was flying business class from BCN to MLE via SIN. The flight with SQ was just a big hassle all the way through. The night before the BCN departure I was informed via SMS that the flight from BCN to SIN would be delayed by more that 3 hours. That was it. SQ could not have cared less about re-booking the flight proactively so that I would not miss my MLE connection in SIN. I had to call their incompetent customer service in Singapore and fight with them for 2 hours on the phone so that my flight was eventually rebooked via MUC - FOn the re-booked leg they managed to lose my bag in MUC. I did trace the bag with an Apple air tag and it was delivered to SIN the next day. Rather than getting the bag on the next flight to MLE, SQ kept it in SIN for another two days before sending it on to MLE From my experience, SQ is ok as it comes to cabin service (whilst you can see their cost saving actions as well with no more amenity kits in C, cheap wines etc.). However, as it comes to customer service, SQ is absolutely below any standard I have ever seen. In fact they could not care less about their customer - and I am speaking of business class.