Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 832 reviews
8/10
5 star Skytrax Rating
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3/10

"disappointed with quality of service"

(Singapore)

Verified Review | Sydney to Singapore. I am disappointed with quality of service and staff attitude on my last flight SQ 252 on 10 November. I requested for a non vegetarian Hindu meal and was served Lamb. For some reason I don't understand my meal was served before other passengers and when I asked for another meal I was rudely told that it can only be served once all Passengers are served. I left extremely insulted and did not eat any meal on flight.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSydney to Singapore
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very polite cabin crew"

(Switzerland)

Verified Review | Zürich to Bangkok via Singapore. As usual very polite cabin crew. I became sick during the flight. They did everything possible to make my flight as comfortable as possible. I was asking/ordering on internet for special meal. Therefore I was served right at the beginning of menu supply. Food was as always very tasty.
AircraftA380 / Boeing 777
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteZürich to Bangkok via Singapore
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"an hour to check the bags in"

(Singapore)

Verified Review | Singapore to Colombo in July 2017. The ground staff were quite rude and to wait at least an hour to check the bags in. The flight crew was also not the best and I found the food quite disappointing. Taking this airline because not many other airlines are having journeys to Colombo.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSingapore to Colombo
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Thumbs down to Singapore Airlines"

(Australia)

Verified Review | Customer service fail. My wife and I had a booking for March 2018 to fly Canberra Australia to Wellington New Zealand, one way. This relates to customer service pre-flight, not comfort or service on a flight. Booking was no problem and great price. Our dates were not flexible due to other commitments. We received notification that our flight was cancelled (by the airline) and we had the option to accept an alternative (suggested flights nominated) or decline. Choosing decline gave a direction to call their help line. Called the number and despite stating our case several times that as there was no suitable alternative we would request refund we kept being offered alternative dates. Finally our request was understood (we were dealing with a human) and we were told that the operator did not have authority to action that request and our request would be forwarded to another area who would get back to us "soon". When asked for a timeframe we couldn't be given one. Now, I would expect that as this was the airline making the change, and, knowing that choosing decline would generate calls to the help line, a professional outfit would have provided that option for operators to action. But, no. It took a follow up email and then a second phone call to finally be advised that our request to cancel was actioned. When asked when we could expect a refund in our account we are told up to four weeks!! And, no advice of the amount to be actually refund, we have to wait for it to turn up before we can be sure full refund. Not good enough, and not what I would have expected from a full service airline that apparently prides itself on customer service. Thumbs down to Singapore Airlines.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteCanberra to Wellington
Date FlownNovember 2017
Value For Money 12345
no
9/10

"cabin crew were excellent as always"

(Indonesia)

Verified Review | SQ 217 - Another smooth red eye flight on a fully loaded Airbus 380 flying from Melbourne to Jakarta via Singapore. Not sure whether there was a late night supper or not, because I took a nap as soon as we took off. Oh I should add, a very seamless boarding process, the gate was packed and I had feared for the worst but the ground staff promptly handled the process. The cabin crew were excellent as always. IFE was superb, passengers collected the headphones before entering the plane. They were of nice quality.
AircraftA380
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMelbourne to Jakarta via Singapore
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"very prompt and professional"

(Indonesia)

Verified Review | SQ 237 - A very smooth red eye flight to Melbourne from Jakarta via Singapore. As soon as we departed Changi just before midnight, a late night snack was served but I skipped it and took a nap instead. I had a good four hour flight and woke up over the Northern Territory area to enjoy the inflight entertainment. The IFE selection was superb, very wide screen for economy class standard, plenty of choices on movies and TV shows and the quality of the headsets were decent. The flight attendants were very prompt and professional, I asked for several glasses of mineral water during coffee round, she took down the number of my seat and minutes later she returned with my request. Hot Breakfast was served before landing, I had some stir-fry noodles which looked unappetizing but tasted great. Unlike Qatar or Garuda, no basic amenities (eye shades, socks) were given. I would've given higher mark had they given us amenities pack.
AircraftBoeing 777-300 ER
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJakarta to Melbourne via Singapore
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I recommend SIA"

(Indonesia)

Verified Review | Singapore to Bangkok. Aircraft was in perfect condition and clean despite one lavatory being unserviceable. Both ground and cabin staff were coordinated both boarding and arrival was Done in a smooth flow. The food was perfectly prepared and was the best economy meal I had. I recommend SIA and hope to fly with them again soon.
AircraftA330-300
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSingapore to Bangkok
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"food was delicious"

(Indonesia)

Verified Review | This is my second time flying with Singapore Airlines. It was such a great experience. At first I was a bit concerned because the layover was only an hour; I was afraid there would be any kind of delay that would potentially made me miss my connecting flight, but the flight was very punctual and we even arrived ahead of schedule. The cabin was clean with 3-3-3 arrangement, the legroom was spacious, the food was delicious, I really enjoyed having ice cream as dessert. The FAs were friendly and corteous. The only downside of the flight was the inflight entertainment system; the content was good enough with plenty of new movies but the hardware really fell behind. The screen was not a touchscreen, it was small, blurry and pixelated. I suggest other travelers to bring their own headphones like I did because the earphones were not comfortable. Over all it was a great flight and I would fly with them again
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteIstanbul to Jakarta via Singapore
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"business class is second to none"

(Singapore)

Verified Review | Singapore to Christchurch. Singapore Airlines business class is second to none. The moment you enter the aircraft, you are greeted by name and the flight attendant takes your drink and dinner orders. I chose the Lobster Thermidor from Book the Cook. It was delicious. Business class is a fine dining experience by itself. You feel that you are being pampered by the very friendly and polite flight attendants. The seat converts to a full flat bed where you can have a good sleep. Instead of pressing a button, you have to flip over the seat back to convert it to bed mode but the good thing is that the bed is wider than other business class seats which deploy using a button. You have to sleep diagonally with your body angled such that your legs fit into the cubby hole under the seat in front. Overall, it was a wonderful experience on this 9 hour 30 minutes flight. SQ is still top notch when it comes to service delivery on board.
AircraftBoeing 777-200 ER
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteSingapore to Christchurch
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cabin crew were friendly and gracious"

(Singapore)

Verified Review | Amsterdam to Singapore. This was a new A350 which was recently put in service. The seats were slightly narrower than the older business class seats; however in my opinion this does not decrease the comfort level. The seats were very comfortable and there were a lot of storage space for my belongings (to the point that we have to check every space before we leave the plane). The touch screen function is quite new from SQ and this made a lot of difference as older remotes can me quite tough to press as the plane ages. Service on the cabin was very good as usual; food was fantastic cabin crew were friendly and gracious. They were especially helpful towards by two parents, one with a wheelchair and the other less tech savvy with the entertainment system. Business class in SQ these days do not get much personal items given in the business class giveaway bag (compared to say LX and AY). However as this year was the 70th anniversary of SQ we were given a special leather bag.
AircraftA350
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteAmsterdam to Singapore
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes