Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 917 reviews
8/10
5 star Skytrax Rating
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10/10

"as expected of a 5-star airline"

(Thailand)

Trip Verified | Bangkok to Singapore return. Singapore Airlines is very dependable and the standards always high as is expected of a 5-star airline. The check-in counters are almost always free or have no more than one other guest in front of you. This is something I never take for granted and often a welcomed relief especially if I have travelled quite far to get to the airport. Knowing that check-ins can be done in under 5 mins from reaching the airport is an experience I've always looked forward to when flying with SQ, no matter which country I am in. The check-in staff are always pleasant and polite which sets the tone for the rest of the journey. The welcoming experience is often replicated at boarding when a senior cabin crew checks my boarding pass and welcomes me on board. SQ sets itself apart from the rest of the airlines by showcasing their best and possibly their most senior crew at the boarding area. The inflight entertainment offers an excellent selection of movies and shorter programmes. More importantly, Singapore Airlines allows passengers to use the inflight entertainment as soon as they are seated. The seat is slightly uncomfortable on the A330 in a full upright position but is fine once it can be reclined, even just slightly. They no longer places blankets in every seat for this route but they are available on request.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBangkok to Singapore
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"very modern and high quality"

(Australia)

Trip Verified | Melbourne to London return via Singapore, with A-350 on both MEL-SIN legs, A-80 on SIN-LHR and B-777-300ER on LHR-SIN. Early departure from MEL and very efficient service. The A350 business class seat and fit-out is very modern and high quality. The A380 and B777 is a bit older but still good. Lie down bed takes a bit of getting used to for set-up and pack away, but once you've got the hang of it, it's great. Helps you to sleep much more than when sitting. Meals were very nice and enjoyed book the cook options. The flight attendants felt the need to wake me for meals, even when I had put the Do Not Disturb button on. Perhaps they could say at the start of the flight when meals are expected, or allow you to choose a time within a certain range? The IFE was excellent with a good choice of recent and older movies. I found the headsets pushed into my ears, which got a bit sore after a couple of hours. I wear glasses, so that might be the reason. Amenities were available in the bathroom, although I didn't realise this until the second leg. Perhaps they should announce it or tell you upon boarding, rather than leaving you to wait for a kit? Overall, very pleasant flights despite the length. On MEL-SIN-LHR, the flight arrived at Terminal 3 and departed Terminal 1, which was a bit disappointing for the national carrier's airport. I had gone to the lounge before realising my connecting flight was in a different terminal.
AircraftA350 / A380 / Boeing 777
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteMelbourne to London via Singapore
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"was so pleasantly surprised"

(Australia)

Trip Verified | Mumbai to Sydney via Singapore. I was travelling with my father in law and he was travelling outside India for the first time. I had requested for wheel chair assistance, but was hesitant about the extent of assistance provided and feasible. I was so pleasantly surprised to see that all my worries were reduced to nothing with the extent of co-operation, understanding and courteousness displayed by the staff. Hereon, I will be suggesting Singapore Airlines to everybody who asks me. A big thank you to the flight crew and ground staff for SQ 423 and SQ211 on 18th and 19th of May. Keep up the good work guys.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteMumbai to Sydney via Singapore
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"refused the airport lounge"

(Singapore)

Trip Verified | Singapore to Xiamen. I am extremely disappointed with Singapore Airlines! I am an United Gold customer. Before I booked my flight, I called Singapore Airlines to verify whether I can use the airport lounge due to my United Gold status. The staff gave me wrong info and as a result, I paid $100 more to book Singapore Airlines. However, at the airport, I was refused and was told that the staff gave me wrong info. They refused to correct their mistakes and give me refund. This is ridiculous! The service was not any better than United and I don't even get the choice of meal that I want because they didn't prepare enough (only 25% of the meal is fish).
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSingapore to Xiamen
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"trip quite disappointing"

(Indonesia)

Trip Verified | Wellington to Singapore. My trip was quite disappointing, the 777 aircraft are so old! The TV screen resolution is horrible. Entertainment options not the newest. The flight was delayed by almost 2 hours because of push back issues. Service and food was just okay; nothing memorable. With the high prices they charge, I don't think it's worth it, but I still love the brand.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteWellington to Singapore
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"service and food amazing"

(Singapore)

Trip Verified | Bangkok to Singapore. Wanted to try the regional business class available on the brand new Boeing 787-10. Feeling like a cocoon, it is very private, entertainment system is really great, enough space to store your book or headphones, seat is comfortable, without the Z on bed position which i think is a real improvement However, the only small negative point is that the seat is a bit narrow with small arms rest during take off and landing, you can push it down during the flight so not a real issue. Aircraft is great even if i was expected a more quiet environment, compared with the A350 for example. I didn't mention the service and the food which were amazing. Overall a great way to fly.
AircraftBoeing 787-10
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteBangkok to Singapore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"meal was hot and tasty"

(Australia)

Trip Verified | Singapore to Perth. Departed from Changi airport Terminal 3. Check in was via self serve terminals - very easy. Followed by bag drop, due to a longish queue was redirected to another baggage drop area. Ground staff were eager to assist passengers. Check-in complete a quick process through security and immigration and into a shoppers paradise. Plenty to shop for and places to grab a coffee and a bite to eat. Boarding was orderly and quick again with lots of smiles and “welcome aboard”. Earphones were picked up as we boarded pillows and blankets already on the seats. Service commenced with a hot towel service followed by a bar service. I was drinking apple juice with ice. Shortly after the meal service commenced. The flight attendant noticed my empty glass an asked if I would like another apple juice with ice but she didn’t have ice on the meal trolley would I mind waiting a couple of minutes. I didn’t mind at all. And sure enough within a couple of minutes another flight attendant brought my drink - impressive and unexpected in economy class. The meal was hot and tasty and quite substantial. The seat, although not quite as comfortable as the A330 on the outbound flight, was fine and had good recline. After the meal trays were collected we were offered ice creams. On at least two more occasions my drink was replenished without asking even while I napped. Again a comfortable flight with excellent service. Singapore Airlines has always been the bench mark for service and they are working hard to maintain the high standard they have set.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSingapore to Perth
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"same high standard"

(Australia)

Trip Verified | Perth to Singapore. It has been a long time since I last flew SQ, I am pleased to say nothing has changed they are still the same high standard they were. Check in at Perth was fast. Boarding was by zones and very orderly and efficient, lots of happy smiles and “welcome aboard” from the cabin crew stationed throughout the aircraft. The aircraft was showing its age but was very clean and the seats were very comfortable, ample leg room (I am 6ft) and good recline. Seats were already prepared with blankets, pillows and headphones. Safety checks carried out a number of times prior to and during taxi. Shortly after take-off service commenced with hot towels followed by a very good breakfast. During this 5 hour flight the crew passed through the cabin at least 4 times with trays of water and juice. Inflight entertainment was excellent with plenty to watch and listen to.The only criticism of this flight was the cabin temperature, freezing, the blanket proved essential. That said all in all a very comfortable flight with great service.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePerth to Singapore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"a nice experience"

(China)

Trip Verified | It's a nice experience to take Singapore Airline A380 from Hong Kong to Singapore. The ground staff in Hong Kong is not very nice but cabin crew are friendly. I order a seafood meal and taste good, however, as A380 is the largest aircraft it takes long time to board.
AircraftA380
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHong Kong to Singapore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a very pleasant trip"

(Canada)

Trip Verified | Bangkok to Singapore return on the brand new Boeing 787-10. Check-in at both Suvarnabhumi and Changi was organized and the staff were courteous and professional. Boarding was organized by row number, with clear announcements made for each boarding group. The highlight for both flights was the cabin itself. The seat in Economy, although in the 3-3-3 configuration on the 787, was very spacious, with generous leg room and seat storage. All seat amenities, including a charging port, light switch, and crew call sign, were available on the seat back. The IFE screen was crisp and the system itself had so much quality content, including the newest movies. The system did lag slightly when exiting the navigation map. Catering and cabin crew service was consistent with that of other Asia's legacy carrier's standards. Service could have been a bit more personal, but with 301 seats in Economy for a 1.40hrs flight, the crew did an amazing job. Overall, a very pleasant trip and I look forward to flying with them whenever I can!
AircraftBoeing 787-10
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBangkok to Singapore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes