Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1551 reviews
7/10
5 star Skytrax Rating
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9/10

"food and wine all very good"

(Australia)

Verified Review | Melbourne to Singapore. The 2013 version of business class is quite an improvement on the 2006. The seat was as roomy and still the class leader, but now it is more flexible: it has more options for reclined seating without going into the full bed routine. Blankets, pillows, etc, are top quality, though no amenities pack as usual with Singapore Airlines, but there's stuff in the nice bathrooms. New 18" screen was fantastic, though I find the range of watching and listening on Singapore Airlines somehow terribly middle of the road and safe. Food and wine with lots of choices and all very good, well plated and thought out. The FAs were responsive and worked hard, they saw issues without being told and dealt with them gracefully. But they were chilly and somehow robotic. Engagement was not on the agenda; it rarely is on Singapore Airlines unless you are in First/Suites. On time, spotless, efficient, and careful with premium passengers.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMEL to SIN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"still treats economy passengers with respect"

(Australia)

Verified Review | Full flight Melbourne to Singapore. Older 777 plane. Chose two seats together, there are not a lot of these, but they were great. You expect very little in economy these days as most airlines have made economy a miserable experience for passengers. Singapore Airlines still treats economy passengers with respect and I was so impressed. We boarded in sections in Melbourne, it was monitored carefully with some held back as they tried to "skip the queue" as some always do. Left a little late but not by much. the hot towels before you leave and just before you arrive are a nice touch most airlines have stopped. The seat was wider than most economy. We got a refreshing drink and peanuts shortly after takeoff. Two hours in was a meal. I chose non seafood so my seat was stickered accordingly, I had a fantastic lunch. Quality tender chicken breast in a lovely light soy gravy with perfectly cooked vegetables, hot crispy bread roll, crackers, cheese, water, dessert and real cutlery, Drinks though didn't come out until everyone else got their lunch and I did sit with my tray there till everyone else was done too. No big deal. Entertainment was probably the only thing that they fall down on with not the greatest sound quality. Had a nap after lunch, then a mushroom and chicken pie before landing, All in all the Melb-Singapore flight was pretty well near perfect and we even landed half hour early. Singapore to Hanoi was on an older plane again. Seats had some marks in them, pocket torn and window very scratched. The service was good still, but not quite as good as on the ex Melb flight. The entertainment system again not the greatest but watchable. The food too, another lunch seemed to be lacking both in quality and quantity but was still pretty good. All in all, I thought for economy flights, Singapore provides a better experience than I have had in years.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMEL to HAN via SIN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"found seats very comfortable"

(Australia)

Verified Review | Perth to Singapore. Very pleasant flight and found seats very comfortable. Found the meal tasty and decent portions. Singapore Airlines is one of the few airlines to offer cognac. Cabin crew were attentive and offered refreshments throughout the flight . Would definitely try to take them again when planning my next trip.
AircraftBoeing 777-200ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePER to SIN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"old planes, uncomfortable seats"

(Belgium)

Verified Review | Hong Kong to Singapore. I had high expectations of Singapore Airlines and may be that contributed to feel very dissapointed towards this overrated airline. Majority of people have an pre conception of this airline that is not true. The ground staff in HK is not Singapore Airlines, thereafter when I asked for something as look at my star alliance account they were unable. The plane B777 was old, uncomfortable seats. The food was poor and the IFE limited. Thr flight was late so I had to run from one terminal wing to another to not loose my connecting flight to Delhi. Appalling customer service in India. When searching for flights, Singapore Airlines is ranked as an expensive airline compared to others in the same route. I don't see why, poor service on ground and in the air, old planes, uncomfortable seats and terrible food. Lack of customer service.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHKG to SIN
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"transfer time was just 35 mins"

(Hong Kong)

Hong Kong to London via Singapore. Very helpful and friendly ground staff at HKG. Flight to SIN was delayed by approx 30 mins due to conditions along flight path. Very new and comfortable cabin on B777, with extremely large entertainment screen and glass panel controller. Delicious food as well as generous refills for drinks/alcohol. Scheduled transfer time was 50 minutes, but as plane was delayed, actual transfer time was just 35 mins. But arrival gate and departure gates are right next to each other, plus security checks are performed right at the gate, minimising greatly transfer time and effort. Therefore transfer was extremely smooth with much time to spare. SQ's A380 cabin was worn out, old and narrower seats with slow-reacting entertainment system. One of the only two toilets for economy on the upper deck was not working and closed, which was extremely disappointing as queues for toilet can be as long as 15-20 mins depending on luck. Upon arrival at LHR, disembarking was slow and walk to immigration from gate was extremely long, which was very tiring after a 13 hours flight. Quick immigration and baggage reclaim.
AircraftBoeing 777-300ER / A380-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHKG to LHR via SIN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"pleased with service onboard"

(Singapore)

Verified Review | Singapore to Brisbane on Singapore Airlines on a group of around 40. As a leader of the group, I have requested through my travel agent an aisle seat at the back of my group members so that I can facilitate and coordinate my group easier. I checked in at Changi airport Terminal 3 as the first person in my group. When I told her that I had requested an aisle seat of the back of my group, she rejected with an unsmiling face and said there was no choice of seats for group travel. Throughout the whole check-in, she was smile-less. The check-in was unpleasant. My co-leader checked-in in another counter as the last person in my group. The counter staff was a lady who was more willing to help to look for aisle seat for my co-leader. Onboard, the cabin crew was pleasant and diligent in giving out water/juices in between meals. Seat room was sufficient. Lots of movies available for watching. The meals were average. Apart from the disappointing ground service, I am pleased with the service onboard.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSIN to BNE
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service was great"

(Singapore)

Verified Review | Singapore to Paris and my first long haul trip with Singapore Airlines - it was amazing. I was in awe of the big plane and service was great. Food was ok but other airlines provide more. I was fortunate enough to be seated on the top deck and it was perfect. Comfort kit just contains basic items such as socks and toothbrush / toothpaste with no sleep masks. Would have wanted to have that for this long flight. There were a lot of choices in the movies. The inside of the aircraft looks a little dated from the seats to the toilet. Aside from that, everything else is excellent.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSIN to CDG
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Service was exceptional"

(Singapore)

Verified Review | Singapore to Jakarta. Check in really smooth, and without any troubles the staff guide us through the boarding gate, seats. Seat with a lack of foot rest, legroom acceptable, able to charge devices. Service was exceptional! Really good service. Entertainment with lots of variety, however my IFE hangs a few times. Meal was horrible. Tasteless and lack of fruits Overall, the meal is something they really need to improve on.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSIN to CGK
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"could not fault this flight"

(Australia)

Verified Review | Sydney to Moscow DME via Singapore with Singapore Airlines – all on a B777-300ER except the last SIN-SYD which was on the upper deck of the A380. As this was a early bird fare booked last year it was very reasonably priced. Sydney check-in easy and quick. Boarding orderly. SQ222 to SIN departed on time, arrived 1 hour early giving us more time in transit to relax before the next sector to Moscow. SQ222 was a pleasant flight, friendly and attentive cabin crew. The next leg to Moscow, whilst sitting in aircraft waiting to taxi for takeoff, a senior cabin crew member approached us advising that our entertainment systems were not working in our seats and politely invited us to sit a few seats forward in exit row seats. Needless to say, we jumped at the opportunity. Pre-dinner drinks were served quickly as was the tasty supper. Breakfast was also wholesome and filling. Had a most comfortable and pleasant flight and was able to get a valuable 5 hours sleep thanks to the exit seat legroom. Enjoyed chatting with the personable cabin crew in the galley also throughout the flight who were approachable, professional, warm and informative – particularly about Moscow and their experiences. On this sector SIN/DME, the staff were most attentive. Arrived in Moscow refreshed after what was a total of 18 hours flying time. This was one of the best flights I have had for a long time – with all carriers – as I could not fault this flight. Return DME to SIN SQ61 also lucked out with exit row seats after I requested them on board – when I saw they were vacant and this once again help make the overnight flight to SIN very pleasant and quick. Meals from Russia were tasty. Departed on time arrived early. The last sector on the A380 again departed early and arrived early. Another overnight flight with the usual high standard service with a smile, attentive crew throughout, comfortable seats and superior airline food. Toilets were kept clean on all flights. Of note was that Singapore Airlines seems to have mastered the most suitable, comfortable cabin temperature for their red eye flights compared to other airlines where it can be extremely chilly.
AircraftBoeing 777-300ER / A380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSYD to DME via SIN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"crew were very polite"

(Indonesia)

Verified Review | Singapore to Hong Kong with Singapore Airlines. The crew were very polite and they smiled every single time I asked for something. The meal was great they had menu for this flight. There were 3 available options for economy class including the vegetarian menu. The inflight entertainment was updated and had many several new movies. This flight was fantastic.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSIN to HKG
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes