Singapore Airlines

✅ Verified Review | We flew Singapore Airlines from Surabaya to Singapore for Christmas and New Year holidays. Our flight was delayed by approximately 15 minutes due to traffic congestion at Juanda International Airport. Despite the delay, we landed on time at Changi International Airport. The services on the ground and in the air were fantastic and the meals were quite tasty. We were very happy to fly with Singapore Airlines and will continue to use it.

✅ Verified Review | London to Singapore return, and the Premium Economy experience was very poor. Despite booking some months in advance, they neglected to allocate us any seats together and our party of 4 was distributed throughout the cabin. The seat configuration is 2-4-2 and there are no toilets specifically for Premium Economy. Rather than a separate cabin curtained off, Premium Economy is just the front section of the economy section. The seats were functional and inflight entertainment good but seat pitch is less than Air NZ. The food was terrible. We used the "book the cook" option on the return flight and this was no better, though they did manage to accomodate an allergy in our group. The staff were unfriendly and snacks on the 14 hour flight (2 meals were offered, the second 6 hours before arrival) had to be requested via the call button. The flight arrived early and the plane was quite new but would not fly Singapore Airlines again long haul.

✅ Verified Review | Melbourne to London via Singapore. If you book on line make sure to read all 20 pages of the Terms and Conditions. I have been an Elite Gold KrisFlyer member for 15 years and have previously considered Singapore Airlines as one of my preferred airlines. Not any more. All I wanted to do was buy an Economy Class ticket and use points to upgrade to business class (my daughter was the passenger). So I went on line and selected the cabin class that allowed upgrades. The web site showed a tick that this was possible and the ticket that I subsequently purchased likewise confirmed that class E tickets are eligible for upgrades. What they don't tell you is that upgrades are only permissible to the next available cabin class and that as most international flights have a Premium Economy cabin you can not upgrade from regular economy to business class. This little known rule is buried deep in the terms and conditions (section F, para 24, sub section a)) which almost nobody ever reads, it is 20+ pages long. And if you want your money back then there is a $200 cancellation fee. I have cut up my Elite Gold card and will never fly with Singapore Airlines again.

✅ Verified Review | New York to Chiang Mai return via Singapore booked for March 2017. Days after making the reservation well in advance (through Orbitz), I was notified of a minor change in schedule. No problem. A couple of days later I received another change, this one a 22 hour flight delay requiring almost a full extra day of travel spent in Singapore. Singapore Airlines policy gave me these choices: Accept the change (ridiculous), or provide them with 3 alternatives in order of preference. They then choose which one you will fly. The passenger cannot choose and have that choice confirmed. Or cancel the ticket (full refund) and start over. In this case, no other same-day flight Singapore to Chiang Mai was available, so the alternatives reduced to an extra connecting flight through Bangkok, losing 2 hours, or extra connecting flight through Bangkok, losing 4 hours, or connection through Hong Kong and losing approximately 15 hours in transit. But if you say okay to these choices "you could end up with any one of them", and all are inferior to the original reservation. I cancelled, and will not be booking this airline again. This magnitude of change is inexcusable and the subsequent policy absurd.

✅ Verified Review | Singapore to Auckland with Singapore Airlines. This was one of the worst flights I have ever flown. The Premium Economy area was terrible. Firstly, no toilets specifically for Premium Economy. We had to use Economy Class. The seats were ok but, when the person in front reclined their seats, we could not move. My husband's seat in fact was broken. The service was terrible - the worst I have experienced in 45 years of travelling. The food was awful and service was too rushed. The staff were unfriendly. We will not be flying Singapore Airlines again.

✅ Verified Review | Tokyo to Jakarta via Singapore. Exceptional, but not in a good way. Missed connecting flight to Jakarta due to afternoon typhoon in Singapore. Plane from Tokyo landed in Batam, Indonesia instead, flew back to Singapore in three hours. Same issue happened once due to technical problem, but apparently SIA always tries their best not to compensate me with business class seats, even though I missed my flight because of their problems and I have been their gold member for 4 years now. I was compensated only with another economy class seat and SGD 15 meal voucher that I can only redeem at limited number of food outlets at Changi airport, and most of them are too random (food not looking good at all). They have been also been doing this cost cutting in the economy class meals by not giving appetizers anymore. FAs never happy when I order some special drinks even though they are on the menu. If SIA wants to do some cost cutting or what not, they should have made it less obvious, especially to loyal customers, otherwise loyal customers will look for other cost-effective Star Alliance carriers. Their ticket price for the same route is a lot more expensive compared to some other Star Alliance such as ANA and Asiana Airlines.

Singapore to Ho Chi Minh City with Singapore Airlines. The cabin crew were friendly, food was good, but some things could improve. The earphones sounded and looked really cheap. The IFE screen was quite dark even at max brightness. If you are sitting at a window seat with your window slightly open and its bright outside, you will understand what I mean. Although the plane seemed old, it was quite clean.

✅ Verified Review | First time I've flown with Singapore Airlines and they didn't let us down. Flew from Sydney to Colombo via Singapore. Although we were in economy the aircraft was clean, ground crew and cabin crew were friendly and attentive throughout and food and entertainment were fine. The seat on the return leg on the upper deck of the A380 was so comfortable I had to be woken for breakfast. It was on the return leg that this airline really impressed me. At Singapore there was a technical problem with the A380 slotted to fly us back to Sydney. We were advised immediately and reallocated to another gate where within an hour, the entire passenger list was boarded onto another A380 and we departed 1 hour late. Who has a 'spare' A380 with flight crew ready to go with passengers boarded in 60 minutes? They also made up the time and landed us in Sydney ahead of schedule by about 5 minutes. This is a very impressive performance and one that some other airlines might seek to emulate. We flew Air New Zealand to San Francisco in May and a technical fault in Sydney saw us trapped in the airport for 8 hours, miss our connection in Auckland and lose a day out of our trip. No-one should be blamed for technical problems but the rude and unprofessional manner in which ground staff at Sydney airport managed passenger enquiries was unparalleled in my 44 years of flying. We will never fly with Air New Zealand again. We will fly with Singapore Air.

✅ Verified Review | Auckland to Singapore. Singapore Airlines Business Class is the best you can fly. The food selection is extensive and delicious. There are many beverages to choose from, good selection of wine. The cabin crew are attentive, and they feed you well. The seat can be transformed into a bed that is comfortable to sleep during the long flight. There is a wide selection of movies that I had to make the tough choice of sleeping 40,000 feet in the air or watching the very nice movies with noise-cancelling headphones. I enjoyed my flight thoroughly and would love to fly with Singapore Airlines again. Certainly a great way to fly.

✅ Verified Review | I flew from Heathrow to Singapore then Denpasar to Singapore to Heathrow. My outward flight was appalling. I am a deafblind traveller, the airline was advised of my condition and requirements by both my travel agent and my mother. On boarding the aircraft with my cane I was told where my seat was, and nothing else. I had no access to safety instructions or menus. No access to entertainment system, no knowledge of where toilets were and no access to help button. I did not know how my chair worked. I was completely ignored on the outbound flight. A complaint was made and I was advised my return flight I would be made comfortable, that I would have my needs taken into account. This was not the case, again the seating was not appropriate even though promised. Singapore Airlines did not fulfill their commitment to make "reasonable adjustments" to ensure my safety or comfort onboard their aircrafts. I could not see or hear as both main flights were night flights. I could not use the toilets as I wasn't told where they are. The crew outbound had no concern for my safety or comfort. I was denied access to all inflight entertainment and felt unable to leave my seat for 13 hours. This is totally unacceptable. Singapore Airlines have acknowledged their errors but not offered appropriate compensation - an absolute disgrace. My worst ever experience flying.