Singapore Airlines

✅ Verified Review | Brisbane to Singapore and the experience was a pleasant one from the very first welcome. I am overjoyed that Singapore Airlines has reinstated the lager B777-200ER on this route especially in Business Class as it provides a 1-2-1 layout, with the long haul business class product rather than the 2-2-2 regional layout. The crew was very attentive and welcoming, taking meal orders before take off. Food was excellent as were drinks.On the overnight flight you have the choice of either a meal after take off or before landing. I choose mine after take off wanting to sleep. I was awake for breakfast and was offered the continental breakfast. The IFE on this plane is a little bit older as is most notciable on the flight path screen and the old remote, but still an excellent selection. The flight was 45 minutes ahead of schedule because of strong tail winds.

✅ Verified Review | Singapore Airlines new route Singapore - Canberra - Wellington - Canberra - Singapore. Flights to and from Singapore are overnight flights departing 23.00 from Singapore and midnight from Canberra to Singapore. Old plane but has 34 inch pitch in economy, heaven compared to other airlines 31-32 inches. Seats are quite firm but a good 19 inches wide. In both directions the meal is only a snack with a drink after takeoff, served really quickly to be able to turn the lights off. Extra drinks only on request. This allows Wellington passengers to get some sleep as they have already had a 3 hour flight to Canberra and a 1 hour transit. Breakfast is generous served with coffee and tea refills. The other bonus for this flight for Canberra residents is not having to get to Sydney or Melbourne and not having to deal with Sydney airport. For many Canberra residents it is only a fifteen minute drive to Canberra airport, check in is fast as it is the only flight out. With internet check in it is a bag drop. You can leave home two hours before take off and be in the departure lounge with time for a drink before boarding.

✅ Verified Review | Amsterdam to Singapore. I was looking forward to fly the A350. After booking the flight I received an offer to upgrade to Premium Economy, but I rejected after reading a number of reviews. The flight was departing behind schedule due to passengers who did not turn up and a time consuming de-icing process. I am glad I did not take the Premium Economy upgrade offer. Walking through the Premium Economy section during boarding I did not experience much added value by looking at the hard product, compared to Y. The seats look pretty narrow as well and not that much pitch. The business seats look great though. The Economy product is very nice in my opinion. Seats are maybe a little bit narrower than in the Boeing 777-300, but the pitch was good (I am 1.80m tall, enough space), decent recline and a huge entertainment touch screen which was awesome. The cabin felt spacious because of the high ceilings. Also higher humidity. Great aircraft! I was very dissapointed in the cabin noise level. Yes, take off was less noisy but not during the flight itself. I think it will be less noisy in front of the aircraft but not sure about that. Customer service was good (not exceptional) and the meals were delicious. One of the best meals ever had on a plane. I appreciate the metal cutlery and hot towel cloths. Overall, it was a great flight and I am looking forward to the next one! And I made my connection flight (which was very tight) thanks to the very efficient airport of Changi.

✅ Verified Review | Singapore to Houston via Manchester. Flight left Singapore on time and cabin crew provided hot towel followed by drink and light supper after take off. FAs patrol the cabin with water, juice and snack runs every 15-30 minutes and very helpful when I requested additional drinks. They turned the lights back on and started the hot towel, drinks and Breakfast service before we arrived in Manchester. Flight deck communication was adequate; we know we were ahead of schedule and can expect that Manchester is foggy and cold when we arrived. Entertainment system was a slightly older one without touch screen but still contains more than enough movies, TV series and games to keep passengers entertained. The flight left Manchester behind schedule but arrived on time in Houston. Fresh set of crew got on board from Manchester going to Houston. There is one FA that we knew from our previous flight 2 weeks back between SIN-CGK; back then she mentioned she'll be in this flight and she was! She was one of the better crew members in our past flight and her bright and cheerful personality shines through in this flight as well. Even though other FAs in this flight to Houston were also polite, courteous and helpful as expected, but most of them were not as personable and does not exude a warm personality in giving their service. Most of the FA on this flight tends to give mechanical service and you can feel that they are here to perform as expected, but missing the part where they should be able to engage their customers in a more personal way. However they did a great job in providing their services throughout the flight, keeping us full with three meal services and drink-snacks in between, also keeping the restrooms clean and well-stocked. Flight deck communications are adequate; we were informed about possible turbulences along the way so we can prepare, the time we will be arriving in Houston and also the local weather informations.

✅ Verified Review | Jakarta to Singapore on the A350-900 (9V-SMD). Check-in was quick since we checked in online and arrived early. Flight left Jakarta slightly behind schedule but arrived on time in Singapore. Flight attendants provided quick lunch service and two drink runs in a short flight (1 hour 20 minutes). Even though they were still very polite and courteous, the FA on this particular flight were not as energized or cheerful as other flights we were in. Entertainment system uses touchscreen system that is very easy to use with lots of choices. Restrooms were clean. Minimum communications from flight deck; we didn't get announcement on which terminal in Singapore we will arrive in and local weather conditions like they usually broadcast before arrival. We have a connecting flight in Singapore from Terminal 3, so I asked several FA for arrival information and they didn't know either. I finally got the informations I needed on arrival terminal (Terminal 2) after looking at the system generated flight informations in the entertainment system; and even informing the FA on this.

✅ Verified Review | Singapore to Jakarta on an A350-900 (9V-SMD). Flight left behind schedule. We waited for like 30+ minutes after scheduled departure time on ground in Singapore before push back to avoid getting trapped in air traffic congestion in Jakarta. Excellent communication from Flight Deck. Flight Attendants on this flight worked hard, providing lunch service with two drink runs on a full flight for such a short flight (1 hour 20 minutes). FAs were very cheerful and polite. I pre-ordered in-flight merchandise (aircraft models) and they brought it to me before the flight lands. Aircraft was a new A350, the cabin was bright and airy. and large windows adding to a sense of space. Entertainment using the latest touchscreen which is very easy and fun to use. Only gripe I had was one piece of our luggage was stranded in Singapore and didn't make it on our flight, but after checking with SQ baggage service person in Jakarta we were told that it will arrive on the next flight from Singapore 2.5 hours later. The issue with the delayed/misplaced bag happened most likely because we were connecting in Singapore an hour before this flight from our previous flight from Houston.

✅ Verified Review | Houston to Singapore via Manchester on Boeing 77-300ER (9V-SWH). Check-in process at Houston Bush was just OK; they were not as fast or efficient as Qatar check-in next door. Houston to Manchester flight left relatively on time. Cabin Service was great, the FAs did quick hot towel, drinks and dinner service right after take off, and they also provided a birthday cake for my son as was requested. Good communication from the flight deck when there was turbulence coming up so everybody's prepared. Afterwards they dimmed the cabin lights so passengers can rest. FAs worked hard; they kept patrolling the cabin with water and juice runs every 15-30 minutes or so throughout the night, and occasional snack runs too (sandwiches, chocolate, fruits). Had breakfast before we landed, and arrived at Manchester ahead of schedule. Manchester to Singapore flight left behind schedule but they catch up and arrived on time in Singapore. Fresh set of crew from Manchester provided excellent service; the FA offered three meal services throughout the 13 hours flight (Breakfast, Lunch and light Supper) plus snack and drinks in between. We're kept full at all times with good food choices. Leading FA engaged me to ensure that my son had had his birthday cake as requested, even offering another one for this leg, which we politely refused (his birthday was already over!). Good communication from flight deck regarding arriving terminal and local weather. Cabin crew on both legs ensure that the restrooms were always cleaned and in pristine condition. Entertainment system was easy to use, a slightly older version without touch screen, and even though it may not have an obscenely extensive entertainment choice like Emirates, they have a large collection of movies and TV series including new releases that is more than enough to keep you entertained throughout both legs. Overall an excellent flight. **DOING

✅ Verified Review | Melbourne to London return via Singapore. Have always Singapre Airlines with high regard until my most recent trip to London. When we booked in January 2015, we could not book premium economy on the MEL to SIN leg, as at that time there was no premium economy on this leg. This has now changed but only on some flights. MEL to SIN in Economy, an older plane with inflight entertainment screen to boot. The screen was awful, so if you flying on another SIA flight, hold back and watch the movies you want to watch on a better screen. Service was very average, IFE was poor, food was very poor. Singapore to London in Premium Economy The only advantage in taking premium economy is the seat pitch and thats it. This is a very poor attempt at premium economy and it is a complete rip off. Inflight entertainment was poor, a much larger screen, so great for movies, the only plus. My small hand held control panel did not work. The entertainment system kept resetting itself at the end of every movie or programme. One ear in the headphones did not work. Service was poor - In premium economy you are placed in front of economy and behind business class. The service is provided by the economy cabin staff. Could not call for service as my hand held control panel did not work. The toilets are down in economy, none near premium economy. Food was very Poor - Economy class food. The only reason why I've given a score of 2 is because they have the book the cook service, but that is still economy class standard food. Remember, you are paying double the price for this seat. Flight arrived 25 minutes late. Return legs London to Singapore in premium economy was exactly the same but this time the entertainment system kept resetting itself, the headphones worked and so did the hand held control panel. Singapore to Melbourne in Economy - the breakfast on economy is as poor as you get with airline food. A cold bread roll, hard cold butter, cold muffin, cold unripe fruit. The TV screen on this plane was up to date but still had issues with it freezing. We had a seat between us, so basically it was the same as flying premium economy but without paying twice the price. I had made a complaint to SQ a month before flying and this complaint has not been responded to. On all counts SQ have really dropped the ball. I would not recommend Singapore Airlines, especially if you are looking to fly premium economy.

✅ Verified Review | San Francisco to Singapore. A good experience on Singapore Airlines with a few hiccups. We got the middle seat to ourselves in economy which made the 16.5 hour journey quite pleasant. The nicest part of this flight is the actual aircraft. The A350 makes such non stop flights easy on the body. A plus for Singapore Airlines for including this in their fleet. Service standards are good, but quite often I feel that SQ have a pretty rushed and least patient service on the San Francisco route. The cabin was overall clean but there was some muck above my window which I had to clean. Biggest disappointment was when I asked for the Singapore immigration card and the crew member told me they hadn't brought any on the flight. 2 hours later another crew member started offering them. An apology for the error was not forthcoming which was the actual annoyance.

✅ Verified Review | An excellent flight with Singapore Airlines from Wellington to Canberra. The flight attendants were exceptionally friendly, professional and attentive. The food was also very good. The seat was perfectly adequate for the three hour flight and looked ok for an overnight service. If I did have one complaint, it would be that the cabin was uncomfortably warm. The flight left on time, arrived early and I was out the front door of Canberra airport ten minutes after touch down, a great new option between the capital cities that I look forward to using on a regular basis.