Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 805 reviews
8/10
5 star Skytrax Rating
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9/10

Singapore Airlines customer review

(Australia)

Used SQ for our trip to Vietnam. Lived up to their reputation on all 4 flights. A380 on the 2 longer sectors which was a comfortable journey and found seats and legroom both ok. Older B777/200 on shorter flights which are showing some age but are very well maintained. Food was plentiful and actually quite nice for airline food. Plenty to drink and regular drink runs carried out. IFE had plenty of variety to keep us amused. Crew members polite and friendly. A little more expensive than some other carriers but well worth it for the little extra we paid. Overall would recommend and will always be our first option providing price is reasonable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Singapore Airlines customer review

(Australia)

Business Class Sydney - Singapore - Delhi / Mumbai - Singapore - Brisbane. Sydney to Singapore was the only leg which had the newer style business class seats (which are good) although in seat power was not working for the entire duration of the flight. Each of the other legs were on dated planes with the older style business seats (not so great). Of particular concern was the Singapore - Brisbane flight where the seat and its surrounds were visibly dirty. My biggest gripe was the Mumbai - Singapore night time flight. Upon boarding the crew handed out menus and asked if I wanted to be disturbed to eat dinner - which I did after the atrocious Mumbai lounge experience (standing room only). Sure enough I fall asleep and wake up when tables are being set for dinner - I request my meal only to be told that they hadn't heated anything for me so I would just have to wait until after they had served everyone else. No offer of a drink or anything from the crew. Being a late night flight the idea of starting dinner 45 minutes after everyone else was not good. I ended up having to ask the crew to give me a bread roll and that the only food I got! Will never fly again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Singapore Airlines customer review

(Australia)

We flew on 4 long-haul legs in June and July business class. Service was friendly and efficient throughout. The meals were well-considered: light dishes were available for every meal plenty to eat and drink. The seats however were not to our satisfaction. There's heaps of room but the back of the seat is straight and the headrest pushes your head forward. The recline angle is small and the adjustable footrest is useless. There is a footstool but I am 173cm tall (5' 8") and it was too far away for me to use comfortably. So I spent much of the time trying to find a comfortable sitting position. The seat converts to a flat bed and in this position it is fine for sleeping. SIA uses other airlines' lounges in many airports. I hope they don't use United again because their lounge in Melbourne hasn't been updated since discos were fashionable. (SIA's lounge in MEL was being renovated).
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Singapore Airlines customer review

(United Kingdom)

LHR-SIN and return on A380. Flight from LHR was on time and all expected services on board. Economy seat in the main cabin on this leg of the flight was reasonable but a little cramped when compared to other airlines. Meal and beverage service was ok but ran out of choice for meal. Entertainment service was excellent. On the return leg with seat in upper deck felt slightly less cramped but seats not the most comfortable for long haul flight. Meal and beverage service was good. Entertainment system was ok programming constantly jerked and froze but was viewable. The disappointment with the flights was the baggage allowance which was small at 20kg when compared with other airlines which offer 32kg.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Australia)

Recent return Perth - Singapore - (Munich) - Manchester economy. All flights on time exit seats on all flights good food and drinks as required. Excellent / helpful staff. What more could you really ask good old fashioned economy long may it continue. The 777's are showing age somewhat.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Singapore Airlines customer review

(United Kingdom)

Third time I have flown Singapore Airlines from Heathrow Intl to Changi Intl. My overall experience with them has always been satisfactory or above however there are a few issues. The appearance of the cabin is exceptional. Pleasant settings with artwork and during the festive season decorations above windows. I find the seats to be quite comfortable and have plenty of leg space in front of me. Staff are happy to help and are very pleasant. Now the negatives: I find compared with Qantas the in flight entertainment system to be limited. Generally there isn't a great deal of movies to choose from and the TV series they offer are rarely complete series only offering a few episodes. The food isn't that great if you're not a fan of eastern cuisine just wish they would offer a western option every now and then. Overall I would say its a close call between Qantas and SQ for economy and would say Qantas has the edge.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Singapore Airlines customer review

(United Kingdom)

LHR-SIN. I couldn't book the open-jaw route I wanted on SQ's awful website so booked it as a codeshare with Virgin Atlantic which made online check-in impossible - VS site said the operating airline was someone else and SQ said the booking had been made through a different airline. I phoned VS and they were worse than useless SQ at least sympathised and the gent I spoke to said he would send a message to LHR requesting the seat I was hoping for. I was one of the last to check-in and indeed a window on the left had been saved for me so kudos for that. Boarding was OK although the cabin crew in my area didn't speak much English which complicated some pax requests for reseating. First meal service was OK lots of movies but not many good ones seat comfortable and managed some sleep. One reason I booked SQ was to enjoy an Asian style breakfast so you can imagine my frustration that despite distributing a lavish eight page printed menu to economy passengers which included three breakfast options (including a tasty-sounding pork and noodles exactly what I'd had in mind) they were only able to offer "chicken sausage with frittata" which was as disgusting as it sounds. Arrived on time and customs and baggage claim was pretty quick. Beyond being deposited at the destination safely and on time SQ fell short of expectations. Will not go out of my way to fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Singapore Airlines customer review

(Australia)

SQ232 30 JUNE SYD - SINGAPORE SQ366 1ST JULY SINGAPORE - ROME. Economy was ordinary on my flight Sydney to Rome. Sound quality from the headphones awful seat recline was terrible and the flight attendants gave dagger looks if you wanted a drink throughout the flight if it wasn't during meal service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Singapore Airlines customer review

(Australia)

Perth-Singapore-Perth in economy on refitted regional 777-200. Aircraft interior in excellent condition. Legroom was quite acceptable for what is only a 5+ hour flight. Flights in each direction were a breakfast time departure and we found the food to be very good with both the Western and Asian selections filling and tasty. Flights pretty much ran to time on departure and both arrived early. The onboard service was excellent on both flights with genuine smiles and attention. Just like the SQ of old. Happy to fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(Canada)

SQ25 from JFK to FRA on July 11 - A380 upper deck economy superb 2-4-2 vs 3-4-3 on main deck window seat - plenty of storage legroom fine (and I'm over 6ft) service very attentive and great menu selection for food/drinks. Nice and quiet for sleeping upstairs too. Hadn't flown SQ in 7yrs nothing different. Same solid airline that understands what good service is and how to deliver it. Surprised to read negative reviews about how they've dropped no evidence on that night.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes