Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 949 reviews
8/10
5 star Skytrax Rating
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8/10

Singapore Airlines customer review

(Australia)

MEL-SIN-MEL in January 2014 in Economy Class. Seats 39 (Aisle) on way up 34 (aisle) on return leg. 747-300 MEL- SIN the 380 on the SIN-MEL leg. Check in for this flight was very slow the flight was as a consequence 30 minutes late leaving with no apology for the delay. The plane on the way to Singapore (the refitted 747) was much more comfortable in my view than the A380. The refitted 747 is not as wide as the 380 the seats seemed to be more comfortable and certainly had better lumbar support. The service was faultless on the way up. The beverage service quite prompt and the inflight meal looked OK. A further snack was served about 1.5 hours prior to landing. The red-eye flight on the way back to Melbourne on the A380 was OK but not great. However the flight left on time the meals and beverage service was efficient and the meal was adequate if nothing special. The seat however was not comfortable - not enough lumbar support and I had back ache for some days afterwards. The blanket provided was of good quality and nice and warm. The crew were efficient as is usual for Singapore Airlines but not very friendly. One of the toilets in the economy cabin was made unavailable for passengers with no explanation as to why. Information given out by 2 crew members about the flight wasn't accurate - they said the arrival time would be 30 minutes earlier than the actual arrival time but in the end we landed on time. However we were kept waiting once we landed and had to stay on the plane at Melbourne airport. Very frustrating after a long flight. However overall having flown with a number of airlines Singapore Airlines is definitely probably one of the better ones. Both the ground staff and the cabin crew are relatively on the ball. There are loads of choices for in-flight entertainment although I wish they would make the headphones more user-friendly and comfortable to wear - after about a couple of hours they hurt my ears and I could not make them short enough to fit comfortably at all. The service is very efficient and the planes are pretty comfortable although I would not recommend the A380 for a long night flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Singapore Airlines customer review

(Australia)

Just returned from trip to UK via Manchester (from Melbourne) had ordered (and phoned prior to trip) to order special meals as have a sugar allergy. Very disappointed as the meals were hopeless. Offered me fruit coleslaw sugar-free jelly (inedible) all unsuitable. Am so disappointed that in this day and age that either a nutritionist or dietician does not oversee these 'special meals'. The cabin crew were very kind and did their best but it was woefully inadequate and on this basis am unlikely to travel this airline again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Singapore Airlines customer review

(South Africa)

I was a passenger on 4 flights between December and end of January 2014. Johannesburg to Singapore was good with excellent staff service and 5 star service for everything. Singapore to Adelaide the staff were less attentive. Adelaide to Singapore my return was again 5 star service. The cabin crew were visible the whole time. Singapore to Johannesburg was not a good flight. My screen did not work properly my headset was not working and as a diabetic traveller the lack of food service was panic stations for myself. As we left at 2.10 in the morning a filled bread roll for the entire flight back does not suffice. I explained to the staff that I needed to have something to eat and was afforded a small bread roll and an apple. Snacks were available but they do not take the place of a meal for passengers. Meals are necessary for diabetics and they cannot travel on snacks for 8 hours especially as the inbound flight would have also just served a snack prior to landing.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Australia)

MLE-SIN SIN-PER on A330-300. Flight was Male to Singapore was on a fairly dated aircraft. There were dirt and scuff marks across most of the surfaces which detracted from the feeling of luxury! Good service though and food and meals were of a high standard. Singapore to Perth flight was a much newer and cleaner aircraft with fantastic staff. This flight would be a 10/10 and by comparison the flight from Male was lacking in the service area. Seat was quite difficult to sleep on as angled seats are used.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Australia)

Great flight all round! I flew SYD-SIN and really enjoyed my flight on Singapore's A380. The inflight entertainment was great with all the latest movies and TV shows. I was lucky enough to be sitting on the upper deck which offers more cabin space. The food was great and had a good variety of Western and Asian food. The seats were comfortable and had an ok recline. The cabin attendants were friendly and always had a smile!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(Canada)

Frankfurt to Singapore Singapore to Beijing. Semi-traditional Christmas Day dinner option decorations in cabin festive music and the best flight attendants. My airline of choice for long haul because nothing was a problem for them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Denmark)

Excellent trip in Boeing 777-200. Flight delayed 45 Minutes. Request for certain seat was accommodated and the flight was only half full resulting in several empty seats given options for sleep. Service good and 2-3 hot meals were served (dinner hot snacks breakfast). Staff hard working and professional. A true 5 star airline with a genuine economy class product.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Singapore Airlines customer review

(Australia)

Flew Paris CDG-SIN-SYD. First leg was on the A380 and we were seated in exit row seats on the upper deck. Much quieter and nicer than downstairs. The attendants were great food pretty good and as it was a long flight there were trays of drinks and snacks available at the back - you could just help yourself. Flight left about 30 mins late but still arrived in SIN on time. Second leg from SIN-SYD was on an older 777. Seats nowhere near as comfortable very few movies on an old entertainment system. The attendants on this leg weren't as good either they just didn't seem interested in helping compared to the other leg. So the first flight was wonderful the second one not so much. Singapore Airlines is still very good and recommend it.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(United Kingdom)

Manchester-Singapore-Sydney return. Brilliant service good food for economy class. Flight attendants worked hard and were first class. On the outward journey suggested we might want to move to have more space sadly the plane was packed coming back. We will use them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Japan)

HND-SIN-JNB-SIN-NRT. Took off late from HND in an A330 due to aircraft arrival. Cabin crew did a good job. No amenity kits distributed. Seat had a lot of space and IFE was loaded with good selections. Had the Japanese style breakfast which was good. Later served refreshment (had a choice) which was nice. I had the Spaghetti and Eggplant really good. Cabin crew made continuous drink runs. A330 had dirty seats that needed cleaning or replacement but a good flight. Took off late from SIN in a revamped 777-200. Lots of space and legroom. Amenity kits distributed. Refreshment was a sandwich and I fell asleep after eating. Had the Omelette for Breakfast. Really good. IFE was not loaded up. Arrived early into JNB. Ground staff at JNB really nice and friendly for being 0605 in the morning. JNB-SIN took off on time. Full flight and again in a revamped 777-200. Amenity kits distributed. Served lunch after an hour. I had the braised pork which was really good. Fell asleep but was awakened by the constant snack runs of sandwiches which were small but very tasty. Constant wine refills were also done. Fruit cookies and chips were also distributed as snacks. For Breakfast asked for chicken but was served the Omelette with sausage. No complaints as it was perfect! Arrived into SIN early. SIN-NRT gate said closed but they were letting pax check in. Seemed like boarding took forever. Took off on time in A380. Seat was cramped and smaller than 777-200 and A330 seats. Served lunch I had the Japanese selection it was ok. Fell asleep and was occasionally awakened to cabin crew doing drink runs. Aircraft seemed to be really cold. Landed in NRT early. With all the late UA flights arriving Immigration was a nightmare! The last flight seemed to be a little low on standards but overall Singapore Airlines is still right up there next to ANA.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes