Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 805 reviews
8/10
5 star Skytrax Rating
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9/10

Singapore Airlines customer review

(Australia)

BCN to SIN (SQ 377) and SIN to BNE (SQ 235) on the B777-300ER and A330-300 respectively. Both flights were consistent in terms of food quality seat comfort and service. All of which were exceptional especially when compared to other leading airlines. The IFE was also commendable - updated with the latest movies and very user friendly.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Australia)

BCN to SIN (SQ 377) on 14 July 2013. Flight was excellent from the food to the IFE to the flight attendants. The FA's were always on-hand for any requests and were super friendly (hard to find in many airlines theses days).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Singapore Airlines customer review

(Australia)

MEL-SIN return. Usually travel Business Class but tried Economy on this short trip. Overall impression was pretty good. Both flights were almost full but the crews were friendly and helpful and food service was quite slow but quality of the food was reasonable. Had a strange experience with the inflight entertainment system on both flights an English Language film suddenly lapsed into a version dubbed into some oriental language. Eventually reset by repeated switches out of the video system. Selection of films etc was OK but not comparable to Emirates product. One criticism is that the IFE was switched off 40 minutes before landing on the Singapore leg (A380). On the return trip it was switched off 20 minutes before landing. Seems ungenerous and not my experience on other airlines. A FA on the Melbourne flight also asked me to remove my noise-cancelling headphones for landing - also a new experience! Online check-in was difficult because of website problems but managed it in the end and subsequent check-in at Melbourne was very quick. Unable to check-in online for return trip due to more website problems but the standard check-in system at Changi was just excellent. Better than some Business Class check-in processes in fact.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(Germany)

FRA to JFK and back. I am a frequent traveller and have been on more than 25 airlines so far. But Singapore airlines always exceeds my expectations! They serve food in economy that could easily be served in business classes of other carriers. The entertainment system is just great and the legroom is good. The great attitude of the friendly crews gives you the feeling that you are welcome onboard and that it is a pleasure for them to make you feel comfortable. This was my second time on Singapore Airlines and definitely not the last one!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(Australia)

FRA-SIN and SIN-MEL in first. Excellent crews on both legs. Catering good the food seems always to be better out of Changi than out of Frankfurt in my opinion. Always a pleasure to fly SQ. Keep up the good work.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Australia)

LHR-SIN SIN-MEL. Great service from start to finish. The crew on the first leg were the most friendly and cheerful I've had on a flight even on a full flight and through very uncomfortable turbulence. The seats were good a little painful after 13 hours but the leg room (which is usually a major discomfort for me) was good for economy. Food was good not great but better than most. As with all airlines they need to make money but at least with Singapore Airlines you feel like a human being rather than cattle. Plus Changi airport is excellent which makes SA even more of a no brainier decision.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(India)

SQ 407/408 DEL-SIN-DEL on B700. On time push back both flights early arrival in both destinations. Seat was better than most Economy products however the entertainment was lagging behind peers (esp Emirates). Meals were adequate on both legs. All in all no complaints: a quality product.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Singapore Airlines customer review

(United Kingdom)

Travelled JUN-JUL MAN-MUC-SIN-BNE return in Y. All flights on time or early Seating reservations honoured AVOD fully operational on all sectors albeit the systems more responsive on the A333 than the 77W. Seats are perfectly fine for Y. Food was plentiful and tasty as were the drinks in both alcoholic and non alcoholic varieties. All crews pleasant and addressed us by name and baggage showed up. There were only two issues meal choices ran out on MUC-SIN and suitable alternative wasn't offered. Secondly had we been advised you were not allowed off the plane on the SIN-MUC-MAN leg in MUC we would have travelled via LHR turned a 12 hour leg into a 15 hour ordeal. In summary I would highly recommend but check the transit stops.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Singapore Airlines customer review

(New Zealand)

AKL-SIN 777 200 plane was old but seats were comfortable. The service was average food was terrible choices poor. The entertainment system was old screen scratched and selection average. I have flown a lot on SQ over the years but recently tried EK who are far superior. SQ have lost their edge their product is old. I would choose EK or NZ if I had a choice in future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Singapore Airlines customer review

(India)

DEL-SIN-MNL-SIN-DEL. Flights from Delhi on the retrofitted 777-300s and to Manila on the new A333s. Check in was a breeze at each airport. Boarding was in row sequence starting from the back of the plane and very orderly. Was on window seats all through out and happy to be able to select seats at the time of booking. Night flight from DEL- SIN was a red eye meals served not too quickly after take off. Service excellent and warm on all legs. Crew could not do enough and responded promptly to anything requested. White wine in economy class is stellar. Food was fine and could be better. I had selected vegetarian oriental meals which were light and flavourful. One of the Asian veg meals I had weren't as good. Seats have a generous width and seat pitch. Seats seemed even better on the A330 since they are the newer economy class seat leg rests are a huge welcome to tired feet. AVOD was great on the A330s but not as much on the 777-300s. The announcements from the cockpit were well timed and regular keeping us informed of all delays and weather conditions. Top notch and will recommend.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes