Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 912 reviews
8/10
5 star Skytrax Rating
Filter Reviews by :
Show
8/10

Singapore Airlines customer review

(United States)

Flew from LAX to SIN with a stop over at Narita then SIN to MNL. First time on an A380. Boarding took a while since it was a full flight and there are lot of pax once on board things were very good. FA's were polite and very helpful and are always present whenever you need anything. Food was definitely some of the best airline food I have had with plenty of drink runs dessert and what not. Choice between Japanese and Western. Flight was on time though had a very hard landing in Narita. Was probably the longest flight I have had but it was very enjoyable. SIN-MNL they used an older B777 with IFE not AVOD though unlike the A380 but other than that it was fantastic. Transit at Changi was great had a 12 hour lay over.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Singapore Airlines customer review

(United Kingdom)

Flight SQ317 (LHR-SIN) on 30th November 2013 seat 27K on upper deck. Check-in was fast although I understand that one of the check-in assistants was rude to my colleague by suggesting it was obvious he'd not flown business class before but hey we were in England and you can't complain about poor service here. The flight itself was fine. I had used BTC for the food. The only let down was the breakfast which was bizarre. I had pre-ordered multigrain toast after a few mis-understandings on what it came with I decided to stay with this choice however I wish I had not. It consisted of 2 pieces of what was more like chipboard than toast accompanied by grilled asparagus carrots aubergine and courgettes and on the same place was a sweet pastry. Not sure who makes up the dishes but this certain was not complimentary to each other. All the veg were dry and chewy. Having usually flown Virgin business class in the past I was used to having my bed made for me but this does not happen in SIA flights also the bed even though lay flat was designed in a way that for me at 6ft2 was very uncomfortable. Overall not a bad experience just some oddities.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Singapore Airlines customer review

(United Kingdom)

LHR-SIN-PER return. First leg fantastic upstairs economy on the A380 flight half full with plenty of room stretch out flight attendants friendly attentive very enjoyable. Both legs to and from Perth comfortable enough but nothing to rave about. Return from Singapore was terrible. Boarding call for flight was a late and all classes families with children etc. we're called within in minutes apart total chaos ensued. First class business and economy all cramming in a rush to get on felt like budget airline experience. Flight was full with no room to move attendants stretched to handle the demands of anxious late night passengers lots of small children it's a thin line between a good and a bad flight in economy when full. Still the better economy airline for long haul.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(United Kingdom)

Flight SQ318 (SIN-LHR) Suite 3A. I had the fortune to fly in one of the suites on my return trip. The service in this class is what you would expect private entrance at the airport with the added bonus of a separate security channel. I was taken to the SilverKris lounge and upgraded from the 1st class lounge to the private room. This was a great experience especially having a cook to order breakfast service and a nice sized dinning room. The boarding service itself with a private walkway to the suites was very speedy and as soon as I arrived at the plane door you are taken to your suite by a steward. Seated and then given a guided tour of all the facilities and features. The service itself was amazing if not a little over attentive but being served my the most senior stewards you would expect this. The food was good although some items were a little overcooked. I would recommend this but only if you have about 10k to spend without missing it. The suite itself it very comfortable and when the bed is made it was large enough for me to lay out fully even being 6ft2.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Singapore Airlines customer review

(United States)

I have flown SQ for a long time but in the past couple of years I was disappointed to notice the decline in service. I fly between JFK and Singapore a lot and they have not changed the menu on the route in a while. The seats were also cramped and the legroom was awful. I'm 6 feet and my legs were pressed against the seat in from of me. The foot rest doesn't help at all if you are above 5'8". Boarding is usually pushed back to about 10 minutes before the scheduled departure and the boarding staff in SIN didn't seem to care much. overall the service is now a far cry from what it used to be and I now refuse to fly with them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Singapore Airlines customer review

(United Kingdom)

LHR-Singapore-Sydney/Melbourne-Singapore-LHR. Check in staff polite and efficient cabin crew attentive but not over bearing food as good as you can get when flying drinks readily available and plentiful and seat that comfortable I slept the majority of each flight. All in all a very pleasant experience I always fly Singapore Airlines when flying to Australia.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Singapore Airlines customer review

(Japan)

SIN-HND the end of November with Boeing 777-300 (non-ER). The plane is amongst Singapore Airlines' oldest fleets but everything was just comfortable as aircraft's are clean cabin attendants are helpful polite overall service was great. Two thumbs up for SQ as always.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(New Zealand)

Perfect airline to me! Every time I had to fly in a long-haul flight I chose SQ because of its high quality service. It never let me down. The flight from Auckland to Changi SIN was as excellent as usual. Food was great and plenty. The staffs also recommended me to try Singapore Sling and it was great. Whenever I woke up during the night I always saw the crew's smiles. The transfer at Changi Airport was very good too!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Singapore)

Flew from Singapore to Osaka and back in November 2013. Must say that this has to be the best flight I have taken from boarding to the service and the meal as well as the inflight entertainment. It was an experience that is worth the premium.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Singapore Airlines customer review

(Australia)

I flew PER-SIN on a 777 and SIN-SUB on A330 last month. Good points: punctual comfortable seats great food great IFE (when you get the chance to use it). Bad points: On these aircraft types at least Singapore Airlines aircraft don't have individual air vents and it can become incredibly stuffy especially on the 777 where the cabin temperature was too hot - not the first time I have had this problem. Also the Surabaya flight was about 2hrs 15min which should have been enough to take in a 90 minute movie; but they didn't turn on Krisworld until about 30 minutes after pushback then 70 min later they collected the headsets and said they would be turning it off. In fact Krisworld kept running for another 30 minutes and was only turned off 15 minutes before landing. Had I known this I could have continued to watch the movie with subtitles - I think this was very poorly managed. Why can't they have IFE throughout the flight? - Qantas manages it.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no