Singapore Airlines

✅ Verified Review | Los Angeles to Singapore. Singapore Airlines was awesome. They gave amazing meals and and customer service was great. The cabin staff were very friendly. Great people. The facilities were super. I did have some trouble with the wifi but I was still entertained by their range of music, games, movies, tv shows, etc. At the end of the flight I accidentally left my phone in the plane. I panicked and ran back to the plane however I was not allowed to re-enter. Then I saw the cabin staff and the manager as they were going home and I told them the situation. They quickly reacted asking me my seat number and three staff into the plane. I was very pleased by their efforts. The manager then calmed me down and everything. Shortly the men returned and thankfully they found my phone. I was very thankful to them as they took time out of their journey home to help with my situation.

✅ Verified Review | Jakarta to Singapore. The arrival of SQ960 was delayed and our flight SQ961 was delayed even further. This was on July 7th. The congestion at the airport meant more waiting and the captain allowed passengers to call family and friends to inform them of the severe delay whilst we were on the runaway behind 6 planes. It was not a refitted 777-300 but as I did not have any passenger next to me it was fine. There was no wifi on board. This was a routine short haul flight. The flight attendants served dinner, they looked stressed and very little smiles but I guess it's understandable.

✅ Verified Review | Singapore to Perth. A disappointing inflight experience with Singapore Airlines. Seats are old and stained. The inflight entertainment screen was stuck and the angle could not be adjusted. Food was too salty for me. Stained toilet seat and basin. Not worth paying more for these older facilities. The only positive thing is the good inflight crew service. Definitely not a 5 stars airline.

✅ Verified Review | Perth to Singapore on the 3rd July and the most horrible flight experience I could get from a full service airline. Inattentive staff, cold food, broken in-flight entertainment equipment and terrible service. I was with a friend when I boarded this flight and going back to Singapore after a semester of studies in Perth. We just had a rude encounter with a staff at the boarding gate and was hoping to get a warm welcome from fellow Singaporeans on the SIA flight. However we were received with hostile treatment from the cabin staff serving us on the flight. Had to pass through 5 flight attendants before we finally got an apple juice. First 2 attendants conveniently missed us when serving drinks to other passengers. The next 2 forgot our orders. Throughout these 5 encounters, we were received with rude attitudes which irritated, annoyed and angered us. It was a truly frustrating flight. A flight attendant also missed me when serving meals, had to be served by another from the other aisle. Apart from that, in-flight entertainment was faulty, didnt bother to announce before rebooting and after restarting. My remote had 1 button missing. Meals were not hot and rice was hard. I had previously tried Scoot for the first time from Singapore to Perth. Although the food was terrible, they provided a quality of service that could rival a full service airline and definitely beat the one provided by SQ on this particular flight. Before this flight, I absolutely adored SQ. Now, I am seriously considering boycotting this airline for the treatment I received on flight. I seriously wonder if the old cabin crew who had built up such a wonderful reputation for SQ had moved on to serve in Scoot. I don't think any customer deserves to be put through the horrible treatment my friend and I received on this flight. I honestly would have liked not having to sit through this torture.

✅ Verified Review | London to Melbourne via Singapore. The premium economy is not really impressive. The seats are a bit bigger, but sometimes I feel like I'd rather have a window seat in economy and wedge myself into a comfort. It is handy if you want to do some work on your laptop during the flight, but not if you want to sleep. Singapore Airlines is a reasonable premium economy class option, but not as good as Qantas. The food is standard economy which I think should be expected. The extra money is paying for the seat. But I battled in it and didn't find the extra space that worthwhile. The Wifi on SIA is an absolute joke. It was $10 for something like 50MB. I had to reload twice during the flight. Overall, I didn't think it was worth the price. If you are going to dig your hand into your pocket and spend money, go business. If not, grin and bear it in economy.

✅ Verified Review | Singapore to Beijing, flight took 7 hrs. It was a night flight so after the seatbelt sign has been switched off the flight attendant gave the amenity kits followed by beverages and peanuts. It was quite smooth flight and the inflight entertainment was up to date. It has a feature of 3D maps that can locate us in real time. I also used for on board wifi but unfortunately Emirates has better offer for on board wifi due to less cost amount money compared to Singapore Airlines. In the morning the crew served a breakfast with two different menu. I had the egg vegetable frittata. Prior to landing a hot towel was served. Overall the flight was ok.

✅ Verified Review | I had checked in online for my Singapore Airlines flight from Jakarta to Singapore and it was quite smooth. As I got to the airport the bag drop counter also handled the service quite well and quick. The flight was slightly delayed but luckily we got on time. The service was good, as I boarded the aircraft one flight attendant escorted me to my seat. She even helped me out to put all of my things in the overhead bin. For the food, nothing better than Singapore Airlines food. That Lasagna with smoked chicken salad impressed me well. They also served a complete set menu for economy class starting from appetizer, main course and dessert. The chocolate mousse was totally delicious. The inflight entertainment was up to date. It had quite new movies and some great series, but unfortunately the screen had a slow response as I clicked the remote to move the channel. Overall the service was great, all cabin staff gave their best service with a smile.

✅ Verified Review | Flew Singapore Airlines from Delhi to Singapore. The flight from Delhi to Singapore went well. However, the crew on the Singapore to Adelaide sector were terrible, I had to witness a dirty toilet early in the morning before landing. Seats were pretty uncomfortable as well.

✅ Verified Review | The flight on the San Francisco - Hong Kong sector was a long haul one and went through a longish route which had lots of turbulence. The Hong Kong - Singapore flight was shorter of 3 hours and was very smooth. The long haul flight was of 14 hours. A big meal was served after take-off though it was 2 am. It does not make sense to serve a heavy dinner at that odd time. Instead they could serve a good breakfast at around 7 am (PST). Then only snacks for the entire flight and another heavy meal just an hour before landing. This thing is a nuisance because you cant really enjoy a meal if you know you have to land in another hour. The breakfast served on the HKG-SIN sector was good and well timed. The toilets were clean and had the basic amenities. IFE was good on both flights. The seats were comfortable and so was the lighting etc. A big thank you to the SQ ground staff at SFO who excused my excess baggage of 5 kilos, without any extra charge. That was a very kind gesture and they put a tag on my bags to say that it was 'heavy".

✅ Verified Review | My wife and I flew to London last week, with a Singapore stopover, choosing premium economy because we had a great experience flying on Qantas premium economy. We expected Singapore Airlines, another favourite carrier, to offer a similar product, and we had both had good Singapore Airlines flights before. But this flight was a terrible disappointment, and poor value for money. We are not looking forward to the return flight next month. With Singapore Airlines premium economy, you get a wider seat and better leg room. At the airport you check in separately, and there's a more generous luggage allowance. But that's all you get. We got the same food as economy (poor food compared to previous Singapore Airlines economy flights). The flight attendants served us and a large chunk of economy. Perhaps they were run off their feet: the only smiles were the neon-light style: turn on a smile and instantly turn it off again. When the food trolley came along there was a bottle of red and and a bottle of white wine on the top, but it was not offered. We were asked simply whether we wanted tea or coffee. I requested a glass of red, and was given it. I've no idea what sort of wine it was. The curried beef meal was poor economy class food at best, and far from what Singapore Airlines has offered in the past. Nobody came around after the meal to offer more wine, tea of coffee. After each meal, it took half an hour for anyone to come and remove our trays, so we were stuck in our seats and unable to go the toilet. My wife eventually lost patience and took her tray and returned it to the kitchen herself. Flight attendants were there, but offered no thanks or apology for the delay in retrieving the trays. On the long night flight leg to London a day later it was much the same. We were not even offered eye masks, though I was given one when I requested it. I've never flown an international night flight before when an eye mask wasn't offered. The curtain between premium economy and economy was never closed on either flight, and children from economy wandered into our aisle at will. As we approached London, our last meal was a breakfast omelet of rubbery texture, which seemed to underscore the whole mediocre experience this premium economy flight had been. But it hadn't finished yet: On arrival at Heathrow, people in economy poured from their seats into our part of the aircraft before the seatbelt light had been turned off. No flight attendants told them to stay in their seats until those ahead of them had got off, not even a cabin announcement. Most cabin announcements during were barely audible, even in an aircraft as quiet as an A380, so that might not have made much of a difference. To sum up: we used to praise Singapore Airlines to the skies, but the scales have fallen from our eyes.This was an appalling way to start our holiday, and it will take a lot to get us to return to flying with this airline again.