Scoot

✅ Trip Verified | Surabaya to Singapore with Scoot. Speedy check-in with friendly ground-staff, speedy boarding. Bare-bones, not reclining seats and downright rude, unhelpful lead flight attendant ruined the overall experience.

✅ Trip Verified | Singapore to Berlin with Scoot. Bad start with one hour delay to departure after boarding. Last row, non-reclining seat allocated despite very early check in. Cabin crew courteous and ever-present.

✅ Trip Verified | Singapore to Taipei. My flight was at 6:10am in the morning, I only managed to reach airport at 5:10am because the taxi driver lost his way. I tried check in using the machine but was not successful so proceed to counter, by the time I reach counter already 5:20am, the staff at the counter said the gate already closed and because I didn’t do online check in so she can’t let me in asked me to proceed to another counter to reschedule the timing. I then proceed to another counter paid $220 for reschedule the flight. I don’t understand if she can let those have done online check in people go in at that time why can’t she let me in for my case.

Melbourne to Phuket via Singapore with Scoot. Worst experience in 22 years of traveling worldwide. Absolutely a budget airline. You get nothing but a seat to sit in. Plane didnt leave on time for departure. 3 and a half hour delay on the return flight, which left us hanging around Changi airport for 6 hours.

✅ Trip Verified | Scoot HNL-KIX r/t. Our tickets were only about $300/person, including 1 checked bag and 1 meal in each direction. For this price we did not expect much but we were positively surprised. The plane was clean and spacious, it even had mood lighting. The seats were not overly comfortable but ok even for a 9 hr flight. Leg room was sufficient. The crew was very friendly and approachable so no complaints about the service. There was a 1 hr delay on the HNL-KIX segment but we were kept informed at the gate; the return flight was on time. The only complaint are the high food and drink prices - about US $3 for a small bottle of water and the pre-ordered meal would have been cheaper if bought on board (the on-board menu listed a price of Sin $18 and I paid US $18 during booking). I would fly them again although the next time I would eat before the flight and bring more snacks on board (snacks are supposedly allowed and we had no problems nibbling on our chocolate and nuts that we brought with us). Overall, I would recommend this airline. For the price we paid it was great value.

✅ Trip Verified | Singapore to Ipoh. This flight was like taking an express bus coach. I've given Scoot a poor review flying 10 hrs from a non home country origin. This time the experience was completely different. Arriving at Changi airport and immediately greeted by a well dressed lady who offered to help me check in. What! Help me check in to Scoot? I declined as I knew what I was doing, so I went to the Scoot area and there were 4 counters open and nobody in the queue. Immediately checked in with no hassle, very helpful lady. Looks like I bought my "board me first" for nothing. At the gate, everything was squeaky clean. Boarding was by row and not by "board me first". Still, no problem. Very friendly crew, and departed on time, landed early after 1 hour, bags all. Very well behaved passengers too. But no service was needed, no service was offered, no service need reviewing. Like boarding a bus and getting off. In summary for a short flight esp if you fly from Changi, Scoot does not appear to be a budget airline. Warning, fly Scoot from another country and over a long distance, you will notice the difference!

✅ Trip Verified | My flight was delayed 4 hours from Bangkok to Singapore. Initially the flight is 1055pm, we enter into flight about 1230am. Though it was no more delay, but pilot announce flight will delayed another 45min and again 45 minutes. We didn't give any voucher or meals or drink between this 4 hours delay. After landed at Singapore, I asked Scoot for compensate this delay. They reply my email within 8 hours with compensate SGD200 voucher to me by email.

✅ Trip Verified | Tokyo to Singapore via Taipei. Keeping in mind that this is a budget airline, everything about it is budget, but it was below my very low expectations - I feel for the staff who are just trying to do their job as directed by the company. First the positives - everything was hassle free, they are super on-time, no delays, 100% efficient at doing the important bits of getting you from A to B. But it stops there. Because we bought an upgrade after buying a meal for economy, we were not allowed to change our meal option from what we had paid extra for. Tip: it is best to buy a meal but do not choose anything otherwise you are stuck with it. The seats are uncomfortable and they are tilted forwards such that you are sliding off the seat the entire 10 hours of the flight. The foot rest doesn't do anything, and it only reclines six inches, both combined, you are still sitting completely upright. The seat belt sign is always on for some reason (even when there is no turbulence) and you are not allowed to use the bathroom half the duration of the flight (exaggeration). The food is not bad, but portion size is small. And finally the staff are not happy and they show it. It must be a horrible company to work for! If I had a choice I would choose a different airline but we needed a one way ticket and all airlines flying this leg charge a kidney and half a liver for a one way ticket!

✅ Trip Verified | Worst customer service ever. I flew Scoot from NRT to TPE and they deliberately did not load our baggage on our return flight. They put many people's suitcases off to the side at check in, and didn't tell us these bags wouldn't be on the plane. When we arrived in TPE it was chaos. None of the staff knew what was going on and we had to fill out a form to fill out a form later to get our bags. It took us 3 days to receive our luggage. The day after we landed, I emailed Scoot and sent a letter to their headquarters. I finally got a call from their customer service center 3 weeks after our flight. All they did was ask if we had received our bags. No compensation, no written apology, not even a verbal apology! I will never fly SCOOT again.

✅ Trip Verified | Hong Kong to Melbourne via Singapore. I have flown on many airlines and scoot by far has been the absolute worst experience I have ever had traveling in my entire life by all measures. Every experience with them has been frustrating and ridiculous. I have never encountered more unhelpful and incompetent people in my whole life than those who work at scoots call centers and airport transfer desks. I tried to check my bag in online but the website links did not work, the app did not work, and it took 30 mins to get through to call center. The representative put me on hold after every question because it was clear he did not know how to answer basic questions. Finally, he informed me bag would have cost 400 Singapore dollars if I had checked it in at the airport counter! And this is insane considering how extremely difficult it was for me to check it in ahead of time with none of their websites or apps working properly. I was wondering if they intentionally cause their website and app to not work properly so that customers who need to check a bag get trapped at the airport with a fee twice as much as the actual flight. I also tried to check in through Scoot’s app 3 hours before flight. To my panic, the app said that my flight had already departed which was entirely not true since it was 3 whole hours early! A kind of glitch like this is unacceptable on every level because of the panic that it would cause!! The first of my two connecting flights were delayed 6 hours for “mechanical issues” and they did not even bother to notify me ahead of time. No email, no update on the app. The app said everything was on time! No one knew this under we got to the airport 6 hours early and had no options. Even when I had spoken to Scoot’s call agent to check my bag earlier, they did not mention this. I luckily found out through my travel agent, and since I was going to miss my connection, I had to make a new flight plan. Scoot was so unhelpful and incompetent that I was mind-blown. I wasted my entire last day of my trip on the phone with them which they ruined entirely! For absolutely no reason at all, they refused to simply put me on a different connecting flight that worked out with the delay time and had available seats. They said that I would have to just fly to my connecting airport and just take a risk and see what is available. When I finally got to my connecting airport, no one on my flight had any idea at all where to go or what to do, and the Scoot agents at the transfer counters were clueless. They sent me to the entirely wrong counters and kept giving me conflicting info about my checked bag. I warn you against booking with them even if their prices are $100 cheaper than other airlines.