Scoot

✅ Trip Verified | Flight TR-019 was scheduled to depart from Melbourne to Singapore at 1.20 pm AEST on the 3rd of February 2020. Due to technical issues they made us stay inside the aircraft while they were working on the issue. For the first, one and a half hours to about 2 hours, the air conditioner was not working, when asked the attendant informed they were experiencing some technical issues. Upon seeing passengers uncomfortable and some literally sweating, they called in technician and set it up. The entire process took about 5 hours and we waited patiently only to be told Melbourne authorities had given a red flag to depart and that we are to disembark only to start the process of standing at the counter all over again. We had to go through immigration and back to check in counter. Now the representatives knew there was another flight flying at 10.30 pm AEST and so their priority was to check-in passengers boarding that flight, while leaving 225 passengers (as told) from cancelled flight stranded at the airport waiting in long queues unattended. I had to wait for 5 hours and 45 minutes for my turn (not even exaggerating). Though I was given two options (if I wanted to take the flight), both the options were delayed by more than 24 hours. What is shocking is that there was a similar incident by the same flight TR-019 just a week before on the 27th of Jan 2020 to be exact. They had to cancel the flight due to technical issues.

Not Verified | Singapore to Manila. The flight I never had, due to the Taal volcano eruption I decided the day before to cancel my flight. I had purchased a meal and an extra seat for more space. I was told sorry no rebooking and no refund - nothing so sorry. The Scoot call centre was obviously trained to say sorry and nothing else and offered no more information. To add insult to injury they would not even refund my meal which I never received same with my over $100 extra seating. I have low expectations for budget airlines but this was plain robbery. I will never fly them again.

✅ Trip Verified | I took Scoot on a return flight from Melbourne to Singapore. There's no in-flight entertainment, but this is acceptable given that it's a budget flight. What is unacceptable is the lack of cabin service. On the first flight, I was told by a crew member that no outside food was allowed. This is unreasonable as I have strict dietary requirements and could consume none of the main meals offered on board. None of the other airlines that I have flown with have ever picked an issue with passengers bringing their own food on board. I tried to buy a packet of nuts with my debit card but the crew first rejected my debit card, and asked for cash or credit card (which I had none), without giving any reasons. Only after I asked for the reasons that I found out that there is a limit of $20 spending on debit cards and they are phasing out debit card payments. I'm certain this wasn't made known to passengers prior to boarding. This is terrible for passengers on long haul flights who aren't aware of this limit, on top of the fact that Scoot does not allow outside food or serve water for free. The return flight was dismal. I had paid for a seat upgrade but found out that my seat could not recline as the button had dropped out. This was obviously a problem that the airline had previously known of, as there was duct tape around the sharp edges around where the button would have been. I highlighted this to the a cabin crew and her response was "oh ya, doesn't work. Sorry about that" and tried to walk off! I had to ask if there was a replacement seat, and (of course) there wasn't any in the same seat class. The cabin crew also talk over passengers to each other across the aisles and can come across as quite curt in their instructions / responses to passengers. I get that Scoot is trying to create a young and less formal vibe but there needs to be more courtesy in the way the cabin crew treat passengers. It is honestly quite embarrassing that Scoot is a subsidiary of Singapore Airlines, which prides itself on its high standards of service. I love flying on Singapore Airlines and think that they could do with more staff training for Scoot.

Not Verified | Amritsar to Singapore. I had the worst experience flying with scoot. The staff was very rude. I was travelling with a six months old toddler and instead of showing me some comfort the air hostess behaved very rudely with me. She also forced me wake up my child just so I could find the infant belt she gave me, And warned me that I am liable for the belt. Where as I told her I have not even moved from this seat how can I misplace the belt? But still she insisted on finding it and made me get up from my seat. If I called for food she refused to give and was very loud and rude.

✅ Trip Verified | Flew Scoot from Singapore to Osaka on a B787. For a budget airline, it was good value. Check in online was easy. Seat width is similar to other full service carrier and are better padded than some. Didn’t order the food or drinks, I eat before boarding the aircraft and fill up my own water bottle. Brought a book to read. Crew were friendly. Can’t really complain for the price I paid for.

✅ Trip Verified | Singapore to Berlin. 13 hours long flight, no free water, no free food, no free pillow or blanket, no free entertainment system. Cabin crew. didn't speak English to me, and spent most of the time hidden in back part of aircraft. It's not worth it save of the money.

✅ Trip Verified | Ho Chi Min City to Melbourne via Singapore. We were recommended Scoot by our travel agent (former Travel Agent). Scoot does not have an economy class it's more of a cattle class. There was nothing budget about the cost of the tickets and we were prepared for not having a meal on board but could not believe that not even water was provided. First, we were told that we had to pay for it in Singapore dollars, they then relented and said we could use a credit card ($10 min. purchase). The service on board was disgraceful. Before leaving Melbourne I spent a day arranging additional luggage at a cost of $220 and after numerous phone calls they still could not be bothered to send me confirmation - it was left to me to explain it at the airport. Automatic check-in did not work as it kept telling me that information on passport did tot match E-tickets - more drama as consequently we could not print out our luggage tags. All four flights on our trip ended up running late. It seems that punctuality is not one of their virtues (they don't have any). I have no intention of ever flying with them again and will do everything in my power to dissuade all my acquaintance to do the same

✅ Trip Verified | Singapore to Trivandrum. I missed my Scoot flight to Trivandrum. I opted a wheelchair as I had physical issues. A lady assistant who took me from the Singapore airlines informed that my flight was delayed and that I'll be taken to the correct gate later. I waited for someone to guide me. As no one came to assist me for a long time, I enquired and realized that my flight was on time and I had missed the flight. I spend 24hrs in the airport. They accommodation they gave was available only for few hours. They provided me meal vouchers and next day's flight ticket. I regret booking this trip. I had to call both the airlines back and forth for all my clarifications, which was very frustrating.

Not Verified | Singapore to Melbourne. I purchased onboard wifi for $35 (200MB) but internet wasn’t working. When I got back home I contacted Scoot for a refund. Scoot customer service is worst I have come across. It’s been 2 weeks and they haven’t reimbursed the amount paid. It’s so disgraceful that Scoot takes so long to settle such a straight forward issue where even the cabin stewardess lodged a complaint (for internet issues).

✅ Trip Verified | More than week ago, we had trip from Bangkok to Singapore (B777). Comfort of B777 is like standard, nothing special. Definitely there is problem with mobile and website to do online check-in. This doesn't work for DMK airport in Thailand. We had an situation before take off (on ground) and no one from staff were interested with this. we have been informed now we are starting take off procedure, and it's impossible to get up. My expectation where to get priority help from staff. I had to explain all crew members what was the problem in front of all other people and that was embarasing. I couldn't buy a water due to "sale is closed". My complain to Scoot was sent through website, after more than week I have response: "during take off it's not allowed to use lavatory".