Saudi Arabian Airlines

✅ Trip Verified | Super impressed with the product. Excellent Business Class seats that go totally flat, the crew were super attentive and catering was very good indeed.

✅ Trip Verified | First time with Saudia Airlines, totally different between the first leg Amsterdam-Jeddah with the second Jeddah- Lahore. I fly with Saudia because I belong to Skyteam Alliance and I'm a Platinum pax so I have a lot of benefits. Amsterdam-Jeddah with B787 in ECO: Ground staff very kind in Schipol and she put us in the exit seats, that means a lot of leg-room. The service was good, doesn't stand out especially if you compare with other Middle Eastern airlines. But a little better than American or European airlines. Seat ok with foot-rest, entertainment ok, food ok, a little plus with amenity bag with earplugs, eyes mask and socks. Of course no alcholic drinks. Flight Attendants were kind and ok. In Jeddah transfer: nice and new airport, very clean and everything is new. For connecting flights you should pass other security control, that was a little bit messy between the line for normal pax and the SkyPriority line. Luckily had a lot of time to transfer. Jedddah-Lahore with B777, was totally different. We upgraded (biding system) Aircraft looks old. Flight Attendants looked tired and disorganized but very kind (because C class?). The most important was that I could sleep a couple hours. Food on demand but was not really special. Will I fly again with them - probably yes if the price is ok and of course will still be in the Alliance.

Not Verified | Once again different impression between first and second leg. Lahore airport is old, a lot of security, a little bit disorganized, Checking counter staff was kind and once again she put us in the row with big leg-room. The boarding gate area is a mess, no priority lines. Its like the wild west and after passing the boarding pass control another security control in the finger just before get onto the plane. So delayed, one hour. Lahore-Jeddah, B-777, in ECO, totally full, majority of passengers were pilgrims to Jeddah. Service on board - this time there were no amenity bag for red eye flight. I had bad luck with the pax next to me, big and his arm reached over my side, that was very uncomfortable. I didn't eat nor watch any movies, just slept or tried to. Flight attendants attitude was totally different, less kind. Transfer in Jeddah, this time was better, because there were hardly any people so it was very fast. Jeddah-Amsterdam, B-787 upgraded by biding system (paid 370 eu.) and totally worth to pay it, totally different business class than Jeddah - Lahore. Nice seat, comfy. A plus, chef on board. Amenity bag from Missoni. Nothing can compare with Emirates or Qatar Business.

Not Verified | Very bad, in future will never fly and would never recommend to anyone. Even though we are on time for connecting flights, they had cancelled our seats on connection flight anticipating a delay from primary flight and were made to wait at the counter without proper answers, without food or water on the floor for 7 hours. The service people took our boarding passes and misbehaved with people. They would vanish from the counter and return after hours and would not give answers. We were treated as we animals without proper seating, without food and water, and when we asked for some water they would straight away refuse.

✅ Trip Verified | Do not fly with this airline. My experience with Saudia was not only the worst that I’ve had with any airline, but also the worst I’ve had with any company. The customer support is virtually non-existent and when you need any form of help, this company proves that it couldn’t care less. I flew with my girlfriend from Frankfurt to Bangkok with a layover in Riyadh. The TVs in our row didn’t work on both flights, but otherwise the flights went okay and the food was pretty good. Once we landed in Bangkok we realised my girlfriend’s bag had failed to arrive. We had noticed in Frankfurt that the Saudia representative at baggage drop hadn’t actually put the bag on the baggage carousel, but at the time we didn’t think much of it. Luckily, we had an Apple AirTag inside the luggage, so we could see it was still at Frankfurt Airport and had never left. We reported it to the baggage department at Bangkok Airport, although there were no Saudia representatives in Bangkok specifically. We filed a Baggage Irregularity Report and were told that Saudia should send the bag within the next few days. Saudia never sent the bag to us. We tried contacting them so many times over the following days and weeks. We emailed so many email addresses that we found online, but the majority of them were not even real accounts and so our emails failed to deliver. We tried calling customer service representatives for Saudia in Thailand, Germany and the UK, but either the phone numbers didn’t work, they just didn’t pick up, or they said they couldn’t help at all and we just had to fill out the form online. We filled out the online compensation form in August 2022, but to this day have received no response. We spent nearly €100 on calls from Thailand to Saudia’s helplines but nothing worked. We tweeted them many times and while they did message us back saying they would help, we never heard anything further. This was especially frustrating as the whole time we could see with our AirTag that the bag was just sitting in Frankfurt Airport. It was clear to us that Saudia were making no attempt to find the bag. Eventually, my girlfriend’s parents had to travel to Frankfurt Airport to find the bag. They asked around and showed that they could find it with the AirTag. Luckily, with baggage staff at the airport, they found the bag. Frankfurt Airport then flew it over to us with Thai Airways, and then we picked it up from Phnom Penh airport in Cambodia, more than two weeks after the bag had gone missing. The worst part was that Saudia never listened to us. They have no customer service and did not offer any help. We contacted Saudia again and again to tell them we knew where it was, but nothing. We even went back to Bangkok Airport to talk to Saudia representatives in person who are only in the airport at specific times when flights are happening. They were friendly but offered no help, blaming Frankfurt Airport for the issue. When we contacted Frankfurt Airport, they blamed Saudia for not looking for the bag. It was clear to us that if my girlfriend’s parents hadn’t gone to the airport to find the bag, it would’ve just been left there and eventually auctioned off. We have still received zero compensation.

✅ Trip Verified | Kuala Lumpur to Milan via Jeddah. Great airline, such amazing food and really nice staff. Like the food is amazing. Comfortable seats, good entertainment.

✅ Trip Verified | I am asking for a seat refund with this airline, I paid for an extra leg room seat and paid about 95€ only to be given a middle seat, I was so disappointed with the service. The ground staff in Riyadh were super tired and no apologies were heard, not even a simple sorry, he just let us stand on the side waiting for all the passengers to board and said in a very cold rude manner "I cannot do anything, the seat was taken" that's it. I have a terrible leg pain so I always travel and sit in an extra leg room seat, but this time was disappointing, Saudia please return my money.

✅ Trip Verified | Just wanted to thank the team of Saudia, had a great experience though coming back from Manila to Jeddah - had a delayed flight still its outstanding. Kudos to Janelle Rodrigues the flight attendant who done an exceptional job, and also to Leticia Santiago. Keep it up, will surely fly back with you guys.

Not Verified | AVOID at all costs. This is one of the worst airlines (if not the worst) I have ever flown. While the planes and the cabin crew are reasonable the rest of the organisation and staff are not. we booked flight 6 months early to ensure everything would be ok. Getting through to them if you have a query is extremely difficult and after 50 or so calls still no clarity on seat allocations/changing dates/times and other queries. When you do there is no one who can really answer any question or can even speak some English. Website is not very informative. Check-in is VERY unfriendly and you are asked for documents that are not asked on other airlines. The final straw was when we missed a flight in Jeddah to Dubai the customer services were EXTREMELY unhelpful and rude given we had 2 young children stuck in Saudi at 12.30am in the morning. In fact they cancelled all our onward flights and did not make any attempt to help us get on our original flights. Instead they made us purchase new flights at a very significant cost. They split our luggage and sent some to Dubai and off boarded some in Jeddah. On the return journey the plane landed late and we had 45 minutes for our connecting flight in Jeddah. There was no real attempt to help us get to our connection and were left in Jeddah airport at 1.15am in the morning with 2 young children to figure out how to get our connection in the short window. A terrible travelling experience. Please avoid as your holiday may become an unpleasant experience regardless of the cost.

✅ Trip Verified | Saudi Arabian Airlines is the worst airline I have ever flown. I travelled from US to Jeddah, and the plane was clean and staff was somewhat nice. Then from Jeddah to Lahore, Pakistan, the staff was very unprofessional and the airline was not well-maintained, it was like riding a local bus. On my way back to the US, they would not let me board food items on the plane, when that is not the case going to Pakistan. They made me check-in my food items, which were inside plastic bags. By the time I came to the US, my food was damaged and my bags were damaged. Saudia Arabian airline staff and the airport security at Jeddah have serious attitude problems.