Saudi Arabian Airlines

✅ Trip Verified | Kuala Lumpur to Istanbul via Jeddah. I am impressed with the professionalism. Cabin staff helped my father in law to transfer from his wheelchair to cabin wheelchair inside. The food is delicious and there is a small section at the back designated for Muslim prayers - very generous to empty 4-9 seats for this prayer allocation. The staff also provide sandals for us to take ablution without wetting our shoes.

✅ Trip Verified | I did the check in normally. However the same day of the trip, my flight got postponed two days and they didn't tell me. They didn't send an email, SMS, call, nothing. I learned because when I consulted on the webpage the cost of upgrading my seats, there I saw that the flight was scheduled for two days after (so they did send me an email to upgrade my seat but not for telling me that I had to wait two days to flight). I couldn't call the airline because their "client service" was not working. The WhatsApp service is absolutely useless. So I wasn't sure if the flight was happening or not and I could talk to no one. Never again.

✅ Trip Verified | Family travelling, ground staff in Riyadh helped me to reallocate seats together. Boarding smooth and on time. Cooperative crew. No entertainment (overhead screen) Sandwich below average. Expected service for one hour and 10 minutes flight.

✅ Trip Verified | The worst airline service ever received. Our flight was cancelled after waiting two hours at the boarding gate. They cheat us on the food and the hotel. Don't gave us any information. Claiming refund and compensation is a nightmare. None of contacting channels are working. We lost 28 hours and two connection flights. Watch out!

✅ Trip Verified | London to Riyadh. SV from my point of view is improving, boarding is smooth, staff are attentive and caring. Entertainment is one of the best. Food quality is between 7-8 on scale of 10. Ticket price is higher than other Gulf airlines although Saudia operate 3 flight daily between LHR and RUH reflecting the demand.

✅ Trip Verified | Amsterdam to Jakarta via Jeddah. I cannot understand that an Airline like this could exist. The service on board is the worst I ever experienced. I called the customer service because something went wrong with my upgrade to business. My offer was accepted but only for 1 person instead of 3. I cancelled it and do it again, again it was accepted but again only for 1 person. I contacted Saudia on Facebook and after the autobot they say they would contact me for this upgrade but they didn't I called the following telephone numbers from their contact list : USA, Singapore, Saudia, Kuwait, Qatar, Jordan, UK, Germany etc. (so all the phone numbers) because I booked online I contacted the agent and they also could do it for me and told me again to call to Saudia. I told them I cannot reach them and they told me they cannot do anything for me. After that Í emailed them and again not reply until this day. I never experience this kind of service before. And I'm not letting it by for this. I find this the WORST airlines that there is for customer service. I hope after other people see this review they won't book there. It's not worth it

✅ Trip Verified | My first time I would like to fly with Saudia and its not acceptable. Cancellation of the flight without saying the issue, we been waiting for a long time with a poor services, how they speak with us about this big issue it’s like nothing happened. Our transit become 7 hours in Dubai 7 hours in a Riyadh, like we don’t pay for our flight. I won’t recommend this flight at all, it’s worst flight ever

✅ Trip Verified | My flight was booked half economy and half way was business class. This experience reflect economy class. Washington to Jeddah, flight entertainment system not working, and wi-Fi not working. I expressed my concerns and they were not very helpful. Staff was giving me excuses after excuses that are trying their level best. This is 12-14 hours flight and you can imagine how difficult it was for us. Food quality is mediocre, Chicjen Biryani had no taste, chick peas salad was stale, unhealthy options. Later they served chicken salad sandwich as a snack , it was wrapped in plastic wrap with 3 pcs of bread, it was more bread then sandwich. In the economy, people are treated very different and poorly. Ground staff poor communication skills and appears rude when you approach them for a question.

✅ Trip Verified | Would have never considered Saudia in the past but chose it because of ridiculously low fare in business class. Every single element of the flight wad good to great. Check in in Athens and in Kuala Lumpur was easy and there was a dedicated business counter. Transiting in Jeddah was straightforward but I assume we benefited from being first off the plane. Lounge in Athens was ok. Jeddah was very spacious and totally empty. Decent food selection. . In Kuala Lumpur Saudia is using the Malaysian Airlines lounge. Flights were reasonably on time. There was a 60 min delay taking off in KUL but it didn't affect our connection. Staff were friendly and helpful in all segments. On the ATH-JED segments the crew was very attentive. Seats are standard Flatbeds on the 787. Perfectly comfortable for a good night's sleep. I was impressed by also having Flatbeds on the small Airbus. Didn't use entertainment system. WiFi was supposed to be available but we couldn't find it. Food was good to great. It's on demand service and we managed to go to sleep after take off and only eat once we woke up. No alcohol served. Luggage was Priority tagged and arrived first. I was really impressed and relieved, Especially at the low price point. Would I choose Saudia over other airlines of the price was the same? Probably not. But for a decent Biz experience at a very low price I can't fault it.

✅ Trip Verified | Saudi Arabian Airlines is the worst airline I have ever experienced in my life. My booked luggage never arrived at final destination. I strongly advise everyone not to travel through Saudi Arabian Airlines because its a mess. They don't have any ground staff to help you.