Saudi Arabian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 200 reviews
6/10
4 star Skytrax Rating
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5/10

"transit was terrible"

(Italy)

Trip Verified | We took a flight from Rome to Jakarta via Jeddah, and back. The flight from Rome to Jeddah (5h) was in a narrowbody aircraft. Small and without entertainment! The transit was terrible. The worst I ever been. Dirty, no seats for everyone, no restaurants - nothing. The flight from Jeddah to Jakarta had entertainment but our monitors were broken. 10h flight with screen broken. Thanks Netflix and Amazon prime video for letting me download the movies when I was still home. Also USB port was broken to charge my phone. Before departure I tried to contact the call center and I wasn't able to talk to anyone. So I tried to look for a live chat. There is no live chat. So I wrote an email. The answered that I had to call the contact center. I replied that I tried but no answer. They wrote me back few days later in Arabic! I tried to change my seat from the website. There was a recurring error on the system and it was not possible. Staff on the plane is nice. Food is fine. One last thing: the delayed the flights (go and back) 40 minutes. But at least they wrote the day before by email. In the past I used Saudi Airlines, and the service was really good. Now is really bad. If the price is low, go for it. But pay attention to your transit: if the transit is more than 3h and is in Jeddah take another airline.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteRome to Jakarta via Jeddah
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I did not get my luggage"

(Pakistan)

Trip Verified | Jeddah to Peshawar via Riyadh. I came from Jeddah on January 5, 2018 via Riyadh to Peshawar. At the airport of Peshawar I did not get my luggage, I wrote a complaint, the authorized person told me that I will receive it within 2 days. It is now 10th of January, today I came to the airport, the same situation. The most strange thing is that they told me that they had received the remaining bags of 27 December flight and my flight was on 5th January. Also, they had no idea when will they receive. I came for two weeks to Pakistan, so for this made my vocations one of the most stressful.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJeddah to Peshawar via Riyadh
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"trip was delayed 2 times"

(Saudi Arabia)

Trip Verified | Jeddah to Dammam. Some of the crew are not professional, not even smiling. Breakfast was so poor, the aircraft was dirty, seats were also dirty. Poor entertainment system. The trip was delayed 2 times without prior notification, the worst ground service I have experienced. The legroom was good.
AircraftA330
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteJeddah to Dammam
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"couldn't provide meal to my son"

(Canada)

Trip Verified | Toronto to Lahore via Jeddah. My family was looking forward to travelling via Saudia but after their experience, never again. The flight was late (scheduled 12:40 pm takeoff, actual take off around 3:30 pm). Once inflight, the food started being served. The flight attendant provided a meal to my wife and daughter and my wife asked for one for my infant son as she knew he was hungry and wanted to eat. The flight attendant said that she couldn't provide the meal to my son as "we hadn't paid for the full seat". My wife could have paid for the meal then and there but the staff said that they had not paid for a full seat, is unacceptable. We had paid the asking price set for “under 2 year old” traveler. Shortly after this incident, my wife called a flight attendant and requested that my son’s baby bottle be warmed for 30 secs. The flight attendant declined and said that it was not possible to warm up anything. We have travelled on many flights internationally and crew has never declined to warm up a baby bottle. The frustration increases as Saudia left my wife and children’s luggage in Jeddah even though it was tagged to Lahore.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteToronto to Lahore via Jeddah
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"gave me a good nights sleep"

(Saudi Arabia)

Trip Verified | Riyadh to London Heathrow. New Boeing 777 aircraft with newer flatbed Business Class seats. Had comfortable seats which gave me a good nights sleep. Breakfast and overall catering for Business Class is poor and needs improvements to be on par with other Gulf airlines. The entertainment and free wifi was a plus.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteRiyadh to London Heathrow
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"ticket did not go into the system"

(France)

Trip Verified | Riyadh to Paris. What a disappointment. I had a SkyPriority ticket and I really wonder what's the point when using this company. At the boarding gate, my ticket did not go into the system. The team could not get me into their system. I was stuck at the boarding gate 1 hour without being given explanations. I was taken my passport and my ticket, and left on the side for 1 hour. I almost missed my plane. We pay more to be SkyPriority and at the end that it does not work. Saudi Airlines team made no commercial gestures, they did not care.
AircraftBoeing 777
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteRiyadh to Paris
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"service of the staff was great"

(United States)

Trip Verified | New York to Dhaka via Jeddah. The first flight was from JFK to Jeddah and it was 12 hours long. The plane left on time and arrived 30 minutes earlier in Jeddah. The food was awesome and the staff was nice as well. The landing was pretty smooth and the on flight entertainment system was decent. No headphones were supplied though. The second flight was from Jeddah to Dhaka and it was 6 hours long. The plane left Jeddah and arrived in Dhaka on time. The food was excellent once again and the service of the staff was great.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNew York to Dhaka via Jeddah
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"baggage was left on Jeddah"

(Saudi Arabia)

Trip Verified | Jeddah to Tunis. My baggage didn't arrive when we landed in Tunis, I, among other people, were waiting for our luggage. We were waiting for two hours from 9 am to 11am and then at the end, they told us that your baggage was left on Jeddah because it was heavy. It's the first time I heard this. So they knew from the beginning that they left our luggage in Jeddah and no one told us - there was about 30 people waiting for their suitcases. I had to come back to Jeddah on Saturday because i'm working. So, they told me whether we leave it in Jeddah or ask someone to pick it for you. I was furious.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJeddah to Tunis
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Jeddah Airport one of the worst places "

(United Kingdom)

Verified Review | Manchester to Kuala Lumpur via Jeddah. The inflight entertainment is so heavily censored to Saudi Arabian standards that there essentially isn't any. American sitcoms, for example, censor out all swearing, references to sex and alcohol, hugging, cuddling, kissing, and they even blur over any exposed flesh - e.g. shoulders and even lower legs. Same selection on all 4 of our flights as well, which totaled almost 30 hours. Very disappointing. The severity of the strict dress code on board is ridiculous. As a woman you have to be completely covered, and in loose fitting clothing - so no leggings or tight trousers. I wore a floor length skirt and a long sleeved top, which is genuinely really quite uncomfortable for a long haul flight. My partner (male) wore shorts as it was a night flight and he wanted to be comfortable, he found out he wouldn't be allowed on board and so had to buy trousers. Jeddah Airport transfer lounge is genuinely one of the worst places I have ever been. It, in itself means you should seriously reconsider traveling with this airline, especially as a young western woman. The toilets are like an incoming apocalypse, honestly, it's nearly impossible to describe just how bad they are. There are essentially no shops, it's crowded to dangerous levels, to the extent that if there was a fire or an emergency of any type, people would be crushed to death. It's hard to even find a seat, and there is nowhere quiet to go, even the first class lounge is heaving. There are no restaurants, just very understocked, underwhelming cafes. The aircon and ventilation is appalling, it's stifling to overwhelming levels. Men and women also can't go through security together, so my partner and I got separated for a while, which was also quite distressing when I couldn't find him for half an hour. Honestly, avoid this place like the plague. The food and drink choice on board is limited as well. I understand the no-alcohol policy, however some more food options than 'beef and rice' or 'chicken and rice' would be welcome over the course of 6 meals! If you, like me, tend to get a bit dehydrated on flights, then make sure to take a couple of bottles of water on board as they are very stingy at providing drinks. On a positive note all four flights were on the brand new Boeing 787 planes, which were beautiful and seemed quite spacious in comparison to other long-haul flights I have been on.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteManchester to Kuala Lumpur via Jeddah
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"was a very enjoyable flight"

(United States)

Verified Review | I traveled from Addis Ababa to Beirut Via Riyadh on Saudia Airlines on September 13th 2017. It was a very enjoyable flight even with the four hour stop over in Riyadh. Saudia is a full service airline so we got meals and drinks. It did begin at 3:35am in the morning which is not the best time to catch a flight. All in all I will fly with them again.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAddis Ababa to Beirut via Riyadh
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes