Saudi Arabian Airlines

✅ Trip Verified | My baggage was lost. I tried calling for three days with no one answering the phones. I do not believe that your customer should have to keep calling to find out where their lost luggage is and when it will be delivered to them. That should be the company’s priority. However, nobody called me or seemed to care about my lost baggage except for me. I finally got my bag after 9 days. I arrived for a two week stay in India. That is not acceptable service. I had no clothes or my medication for 9 straight days. I had no jacket or sweater for warmth at night. My entire 2-week trip was ruined because of the stress and loss I suffered waiting for my bag and not receiving any communication from anyone at Saudia about it.

✅ Trip Verified | We made flight bookings from Kochi to Riyadh. We made sure we (two of us) booked a "Semi Flex" booking so that we would have the privilege to fit in our luggage - 23kg x 2 per passenger and we got the confirmation saying the "Semi Flex" booking has been made. However, when we tried to do a web check-in, it said 2 x 23 kg came with one luggage 27kg. On call we have only been asked to write an email to customer services. We have emailed them several times since 13/01 and have also tried to follow up on call. But we have been only asked to send emails to different email addresses. Staff is friendly. No space for the legs and very old plane think twice before you book a flight!

✅ Trip Verified | I am a member of the loyalty programme of Saudia I had 3kgs extra in an exercise mat that could not be taken as hand luggage. I understand that rules are rules, however I was told that the issue was not the excessive weight. I then suggested wrapping the mat with my main check in luggage and was told that this was not allowed. I told them that I had done this with Saudia recently, the staff involved were unable to show me where it says that this was not allowed. The ground staff let the airline down and I ended up paying excessively without being told the reason. Was it that my ticket allowed only one piece of luggage? Why could I not carry some weight on my backpack if this would mean being charged less. The staff were absolutely unhelpful and offered terrible customer service. As passengers we deserve to have things explained to us. I will not be in a hurry to fly Saudi from London Heathrow anytime soon.

✅ Trip Verified |  I spent a span of 21 hours flying Saudia across three regions of the world in economy and satisfied with my experience in the whole. To start, the pros to flying Saudia was the price, seating and it's incredible staff. My flight was extremely affordable relative to competitors and the seats were fantastic due to having a lot of empty seats around. Additionally, inflight crew were friendly and took initiative in the most authentic way. I felt well looked after in the most genuine way! As for my cons, they dealt with the lack of cleanliness, catering and online infrastructure. My seat from Geneva and to a lesser extent out of Jeddah to Seoul wasn't the cleanest. One of my flights had residual trash in the seat pocket and a lot of dirt was wiped off using a wet towel. Moreover, I get that economy food doesn't have a reputation for being 5-star, but the pasta I had was rubbery, tasteless and inept at hiding the fact that it was mass produced. Finally, Saudia could invest a little in improving their online/app features for requesting special meals as they were difficult to navigate and calling was too much trouble due to prolonged wait times. In summary, Saudia is a great full service airline to fly for those who value comfort and service for a price that doesn't break the bank!

✅ Trip Verified | I booked a flight last September from Bangkok to Amsterdam in April 2023. Everything was ok until i got a message last night that my first flight was rescheduled to a week later while the other flights were on the date of departure. I tried to contact the airline, but they only have a bot reacting and told me to contact them by phone. After I called the employee told me to change my booking on the website. There were no other flights available so I contacted the airline again and they told me they couldn't help me if there were no other flights available. I asked them how they can reschedule the first flight and not change the rest of the flights. They couldn't help me with anything. Terrible customer service and I wouldn't recommend this airline to fly with. This was my first and last booking with this airline. I had to book a new flight with another airline and getting my money back is also a hustle.

✅ Trip Verified | This is by far the worst airline ever. I have had my ticket changed by phone due to weather issues from a midnight flight to a 5:40 pm flight, and they confirmed it to me by phone, and by the time I was at the airport they told me that my ticket has been canceled, and that I need to buy new tickets for my family and I to go back to Dubai. They refused to cooperate with me, the call center would say that they have raised it to a department and the ticketing office would say it’s not our problem and asked me to deal with call center. They kept fooling around until the flight was about to close and I was forced to by new tickets to go back home at a ridiculous high price. And now they are refusing to refund my previous return ticket. I will never book this airline or recommend anyone to book it, and if The Kingdom expects to bring in more tourists through this airline and with this customer service, then good luck. And if I could rate this airline a zero rather than 1 star I would do so!

✅ Trip Verified | I will never recommend this airline. I had a horrible experience in October 2022. We missed our flight due to the fact of not providing the wheelchair for my mum and they wanted us to buy another ticket. They don't want to admit their mistake.

✅ Trip Verified | Don't fly business class with Saudia, it's not worth the money. They didn't have anything available from the menu, flight attendant disappears for 30 minutes, I kept asking for water, they weren't happy about it and they kept bringing me little cups of water. They didn't have any bags left that they gave to everyone, never fly with them again and don't recommend them.

✅ Trip Verified | Customer Service is nearly not existing. A WhatsApp number is provided, but the wait to be served can be hours. When you receive a reply, if you dont respond within the minute, your request is closed and you have to do all other again. So nearly impossible to get through the system. Similar experience on the phone. When you do get through, including by raising an official complaint on the system, you get told it is resolved, but when checking, it is not. And the loop starts again. This is the main issue I'm facing. But overall, food quality is below average, plans are not very clean and prices are therefore high for what you get. I'm now waiting for over an hour at the head office only customer service center, waiting to get served for over 1 hour.

✅ Trip Verified | I flew Saudia Airlines Jeddah to Washington Dulles in business class. My seat would not operate so I could not adjust the seat. My entertainment system did not work so I could not watch the entertainment. Not what I expected or paid for (over $8,000 USD) during a 14 hour flight. The flight attendant supervisor tried to no avail to fix the problems, causing a disruption in the cabin multiple times. He provided me an email address for Saudia customer relations, which I have emailed a week ago with no response (and multiple follow on emails also with no response). Saudia website has a customer feedback form but the website just spins when you try to submit (I've tried to submit every day for a week to no avail). Saudia has an online chat but they just send you a link to the website form that does not work. So - that's the customer service you get - nothing! By the way, before the flight I had trouble with the Saudia app and each time I called an agent they gave me an email address for assistance and you guessed it - none of my emails were responded to. So fliers beware - customer service is non-existent.