✅ Verified Review
| Istanbul to Singapore via Jeddah. When we arrived to Singapore, we learned that our luggage was lost. Anyway, we went to lost and found to get information and fill the required forms. Responsible staff informed us that our luggage will be delivered within 24 hours but this was not true. We called hotline everyday to get information and also we checked global trace system everyday to get any good news and also we sent lots of e-mail to customer relations of SA airlines. As a summary, we used all channels that we can use. Of course, we could not get any response. We supposed that our luggage will not be able to be found anytime. We bought something to survive such as shoes, clothes and 4 days later suddenly our luggage was delivered to our hotel and we were shocked. Could you imagine such a period that you are in as a customer? They managed the process very unprofessional and amateur, no information, no compensation etc. One week later we went to airport for departure, we requested an authorized person to talk and explain. She came and gave us an e-mail address of her manager to send mail to demand our rights. Also they gave us 75USD for 1 person as compensation in the airport but they also said this is just for temporary action, company will pay also for 4 days delay and also purchasing items cost that you bought to survive. We came back to our country and sent e-mail to manager and she said that 'according to our policy, is to give 75$ US or equivalent in local currency for the delay of the baggage and for the inconvenience of our guests'. My ticket has just 1 stop in Jeddah but after Jeddah, we did not go to Singapore directly. First, we went to Kuala Lumpur then Singapore. In Kuala Lumpur, we were not allowed to go out from the plane just waited for one hour for new passengers.