Saudi Arabian Airlines

✅ Trip Verified | I had a very bad experience today with the crow of flight number SV 590 from Jeddah to Dubai We were six passengers with an infant less than one year and we was traveling with a small stroller as it's a night flight and the babe is sleeping most of the time and we used the same stroller with us from Dubai to Cairo and same on the way back The crew team have shown unacceptable behavior by showing their finger to keep the stroller aside and not to take it inside the airplane same as we did on our previous flights. When I asked the reason he said that's my shift and I don't take stroller inside. I asked to speak to the supervisor just to explain to him that we used the same from Cairo then he seems to be not the supervisor and refer me to the crew who have showed same attitude with no explanation as if I begging from him.

✅ Trip Verified | Singapore to Amsterdam via Riyadh. My sister and I bought a return flight ticket to travel from Amsterdam to Singapore. We saved a long time our money for this trip, because we are only students. We had a lovely travel, until it we had to fly back. We tried to check in into our flight at the counter on the airport of Singapore. However, we were denied to join the flight. The reason for this was that we didn't had a transit visa. It was very traumatic and stressful for us to be denied from this flight. We tried everything we could to obtain a transit visa. However, the website to gain a transit or tourist visa was not working The my.gov.sa denied access to open the website. The other website was not working because we couldn't upload any pictures. We tried everything but nothing worked. We were well informed about this flight before we left. We checked all the information on the emails, website and flight information. However, nowhere was written that we needed a transit or tourist visa to be able to access this flight. It was extremely stressful and traumatic to have been denied access to this flight and we feel scammed by this happening. There were 14 other passenger with us that had the exact same problem. We had to be back in the Netherlands and we were forced to book a very expensive new flight ticket to Amsterdam. No one is willing to help us out. We cannot get in contact with the airlines, as they do not respond to any messages. Therefore I highly recommend everyone to NOT book a flight with Saudi Arabian Airlines.

Not Verified | Highly disappointed with the service. My flight back and fro both very bad. The inflight entertainment system doesn't work. The crew doesn't understand English, and doesn't want to help. All they say is its a problem for everyone, why are you complaining and say that they cant do anything about it. I would never recommend this Airline to anyone. I opted for Asian meal veg meal, which had rice, potatoes (half cooked) and black beans - the taste was awful.

✅ Trip Verified | Flew Manila to London via Riyadh return with my family (2 adults and 2 children). The flight from London to Riyadh has a much better experience as the aircraft are newer and have a better entrainment system (touch screen). However, Riyadh to Manila is a much worse experience. In fact, on our outward journey, the entrainment system was not working for 1 one of us on both legs. The return journey was even worse, 2/4 of the entertainment systems were not functional on a 16 hrs journey! When I raised a concern to a crew member, they just told me to write a review online to influence the, as they put it, "high bosses". All in all, the experience was just about okay, the food was relatively okay and most of the staff approachable. Will I fly with them again? Probably not, unless the fare will be much cheaper in comparison to other airlines.

✅ Trip Verified | Luggage lost because of 2 hrs transit through Jeddah, flight was Dubai to Kuala Lumpur, as I understood 2 hrs is not enough time to relocate the luggage and it left in Jeddah.

✅ Trip Verified | I had a business trip from Madrid to Riyadh on July 30, 2022. My ticket was on Saudia. After 50 minutes from take-off, the plane landed in Valencia. The Captain informed us that there was a mild technical difficulty that would be fixed in an hour, after which we would resume the flight. When we landed in Valencia, the Captain and the crew left immediately without providing the passengers with any information. The only persons available were the ground service personnel in Valencia airport, who informed us that they had no details and that the Saudia crew had left. The captain asked Valencia ground staff to let us know that the flight would depart from Madrid the next day, August 31. So we had to find our way to Madrid. It was already 3 am when we got the information. The passengers and I were obliged to spend the night on the floor of Valencia airport with no food or water because all the facilities in the airport close at night. I booked a train ticket for 70 Euros from Valencia to Madrid at 7:30 am. When I arrived at the airport, I was informed that the flight had been re-scheduled for July 31 at 6 pm. I tried to check in at the counter at 2 pm, but the agent told me there was no flight, and she did not know when the flight would leave. After waiting four hours, a message arrived that the flight had been re-scheduled to August 1 at 6 pm. This means more than 48 hours of delay. This resulted in my inability to go to my business, I had two bronchial asthma attacks, and I paid a lot for transport. I called Saudia more than ten times, and they never responded. I sent them complaint forms with no response.

✅ Trip Verified | One of the worst airlines I have ever flown. On international flight how can you ran out of eye covers and food when you knew well in advance it was a full flight days in advance! Service so slow that half the passengers weren’t even fully served when it started to land. They kept ignoring non Arabic customers and stood and talked for several minutes at a time and brought snacks for Arab speaking customers. I will never ever fly or recommend Saudia ever! Take Qatar, Etihad, Emirates or Turkish and go longer way but avoid Saudia at all costs!

Not Verified | The airline has a clean good onboard product, but the service needs much improvement. I flew Bangkok to Dubai with a layover in Jeddah. Saudia business class adopts dine on demand concept. however they provided no menu card on my Bangkok - Jeddah route. The crew had absolutely no knowledge of the food onboard. They serve 1 meal for an 8 hour long flight and had a very dry presentation. The crew forgot to serve jam/butter for the plain croissant and honey for my yoghurt and when asked rudely replied they are provided on request. The call button is not attended promptly and the crew is not warm and hospitable. The dining experience was disappointing and no munch or beverage service at all throughout the long flight. On my Jeddah to Dubai flight, they rain out of options for meals and was forced to eat only an Arabic bean breakfast which was the only sole option. The in flight entertainment features a decent screen & a headset, but a below average selection for options. For an proper middle eastern business class experience Saudia is not even 10% of what Emirates, Etihad or Qatar offers onboard. Overall an extremely disappointing flight

✅ Trip Verified | Worst Experience! Awful behaviour of Ground staff. Food served only one time when flight time is more than 7-hours. No tea or Coffee. Cabin staff were very arrogant. Some were shouting at passengers by harsh attitude. No standard of service! Overall a horrible flight.

✅ Trip Verified | I am not completely satisfied with my recent experience with Saudi Airlines, even though I hold Alfursan Silver Elite SkyTeam membership. Unfortunately, the service quality has decreased significantly in the recent period. Through several trips, I noticed a big difference in terms of guest care when calling the customer service centre you will wait for no less than 30 minutes, even when you were holding the premium membership, and most of the employees, if you reach them, will not solve your request or make it complicated and not initiating the service. The quality of food on board has deteriorated even to the business class and not only to the economy class and also the fulfilment of requests by ground staff or flight attendant mostly average to bad, and I noticed a lack of flight performance to leave or arrive on time in several flights and also even a large increase in prices and in return without good service I used to choose Saudi Airlines previously for several reasons, including the special membership that I carry, which gives me many wonderful services, beside the average to good service and reasonable prices, but now I will make this company my third or maybe fourth choice, even if my membership is reduced, it does not matter much.