Saudi Arabian Airlines

✅ Trip Verified | I had an 18 hour flight with Saudia Airlines from DXB to JED and a transit to MNL this 01 July to 02 July 2022. Unfortunately, we are all aware of the stress and frustration of a long flight. I had 2 luggage from DXB, the exhaustion of not finding my luggage at MNL was really a nightmare! Most of the passengers specially with transit did not find our hard worked goods and things. it has been 24hrs and the airline hasn't contacted us yet. I was trying to call the numbers on the form they give and the call won't go through!

✅ Trip Verified | It was a connection flight, first one from Egypt, Cairo to Jeddah which was delayed by almost 2 hours which is happen some time, and flight has good quality in terms of legroom, other facilities (charging plot, small screen etc), then the connection flight delayed by more than 3 hours were most of the passengers were on-boarded, but the flight still waiting 3 other connection flights arrival. It's terrible to sit in an aircraft waiting for your fellow passengers with out providing any facility. Even though it was a hell of flight which arrived 3 hours late at COK and we waited for long for the luggage, which was not taken from Jeddah. After a long wait have to register the complaint which took 2-3 hours. and finally the officials said the luggage will deliver to your door steps in the coming days, and provided a number to follow up, but till now they never picked up or call back.

✅ Trip Verified | I was transiting in Istanbul from Nur Sultan via Saudi Air to get to Bangkok. My Saudi Arabian Airlines flight in Istanbul was cancelled. This was one of the worst airline experience I have had as a frequent flier with over 400,000 miles flown. I had to spend 25 hours in transit (15 hours in Istanbul and 10 hours Riyadh) instead of 4 hours as per my original itinerary without any compensation, accommodation or food. When I first arrived at the transit desk in Istanbul, the ground staff told me that the flight was cancelled and that I should call my travel agent. My travel agent then told me to contact the ground staff for accomodation. On returning to the transit desk, I was told that there was a shift change and new staff will be there in 5 minutes. Instead, I waited for 1 hour, and was told by a staff that the flight was cancelled and he could not do anything about it. After much discussion, a staff told me that their system shows that I am rebooked on a flight on July 9, 10 days from my current flight. He said I should head out of the airport to check with the Saudia office and that someone would be there (there was no one after I went out). This was at 2am and I called four offices for Saudia and had no response. I ended up traveling downtown and booked my own hotel after calling the travel agent and he informed me that I was rebooked on a flight 15 hours later. For our next connection, we had a 10 hour layover. The airline staff told us to contact customer service for Saudia when we arrived regarding accomodation. But there is no customer service for Saudia in Riyadh! The information desk kept redirecting us to non-existent customer service desks. The lounge staff for Saudia claimed that they manage the lounge and don't have any relationship to Saudia. I am hoping to get accomodation compensation and damages for my two overnight long layovers (I had to cancel hotels/onward flights as a result of these and had to book hotel stays and taxi in my layovers).

Not Verified | The check-in staff is slow, the aircraft are dated and unkept. The wheelchair desk is unresponsive, the airline ground staff makes us feel like they are doing a huge favor by letting us fly their airline.

Not Verified | Ridiculously small food portions and broken arm rests. I flew coach class from Jakarta to Jeddah on Saudia's B777-300 ER, their leather seats are comfy and leg room is spacious. For a ten hour flight the catering was ridiculously limited. An hour into the flight they served a small pizza-snack, and catering was only continued with a breakfast once flying over the Arabian peninsula. Breakfast was Tasteless scrambled eggs, without any side dishes at all. Just a single bread bun. Coffee with milk? Not available. They only serve coffee with creamer-powder. The arm rests in coach class are randomly broken respectively liftable. Flight was half empty and I could had turned my seat row into a bed, however as the arm rests weren't liftable I couldn't make any usage of the empty seats next to me. Different to the passenger in the row in front of me for instance. Inflight entertainment was also randomly broken/working. In my row, not a single screen was working. Also, their digital menus in the inflight system weren't updated. It is a bit weird on a long haul flight if the captain doesn't bother at all to get in contact with his/her passengers via a board announcement.

✅ Trip Verified | This airline has only 3 counters opened in Schiphol Amsterdam airport. It took us almost 2 hours to queue for checkin. Very bad experience and it was really a tiring process. They should consider adding manpower given with the passenger volume.

✅ Trip Verified | Very bad service! Bad service during the flights (did not collect the food, delayed flight, etc..) and lost my baggage! Tried submitting the lost baggage form on the website thousands of times but could not submit! Need to keep re-entering the info to try again. Complete waste of my time!

✅ Trip Verified | Amsterdam to Lahore via Jeddah. Cancelled 5 days in advance, after a lot searching, translating and arguing finally got to speak to someone(none of the numbers work) via WhatsApp. 3 different people promised me tickets would be refunded every time I spoke someone new apparently the previous person forgot to start the refund procedure. Finally got refunded a little less than half the amount paid, no explanation. No one to complain to or ask for info. Bad service on flight no food given, rude staff

✅ Trip Verified | Honestly it is the worst airline I have ever tried in my life. Never again. My flight from Male was supposed to depart on 7 may 2022 however after doing all the process and entering the plane after 3 hours of delay, Saudia decided to cancel the flight just before departure. Imagine we were inside the plane and they told us to go out as the crew need to rest. What a stupid excuse. Everyone was shocked and thought its a joke. However it was a nightmare as we have to wait in the airport for 24 hours for their next flight. None of the crew where giving any explanation beside they were so rude, arogant and unprofessional. Anyway i learned my lesson never ever fly with cheap dirty and unprofessional airline like Saudia.

Not Verified | Jeddah to Manila my wife's food special request they don't have, we book and request since February and its confirmed so Jeddah to manila my wife didn't eat anything. The aircraft is so filthy and very old. Manila to Jeddah same problem, my wife no food request again, and the worst part our luggage they don't want us to put any food snack in our carry on bag.