Ryanair

✅ Trip Verified | Bucharest to Stansted. I'm only giving 1 star as 0 star isn't an option. They are by far the worst company I have ever had to deal with, light years behind any other organisation in terms of good customer relations. If everything goes smoothly you may get a bargain flight but when things go wrong, (12 hour delay) they go catastrophically wrong. Ryanair have zero customer support at the airport or via the phone. They leave their passengers without food or explanation of the cause of the delay. They admit fault after multiple phone calls and emails and accept they are liable for compensation under EU261 guidelines. They then use every possible delay tactic and lie there way through every email and web chat conversation for months in the hope that the customer will give up asking for their refund. I have been waiting five months for a refund and have now had to pay out of my own pocket to take Ryanair to a small claims court. I suspect they will ignore these demands and carry on taking peoples money and ignoring any requests for customer service. I urge anyone thinking about purchasing a flight through this joke of a company to just take 1 minute to search for any review site online and see how bad they really are before you part with your money. I would have happily paid double the original ticket price to avoid having to deal with these criminals.

✅ Trip Verified | Our flight from Stansted to Pardubice on 28th July was cancelled 2 hours before its planned departure, no one was taking calls and the web chat support parody was disconnecting. Ryanair have not sent a single email or SMS message to us. We have tried to contact one of their resellers and even them confirmed that it is impossible to contact you because when the call reaches end of your support hours it hangs (no comment).

✅ Trip Verified | Stansted to Milan Bergamo. While the crew was very nice, everything else was terrible, the flight bording was about 45 minutes late (which having been traveling for a while I didn't give much attention to) but after waiting another 30 minutes on the stairwell to get on the tarmac (the temperature was about 30C). After boarding the plane the real agony began, the plane was supposed to leave Stansted quickly (20:05 local time) but we kept being told that the flight would be delayed and so about 20 minutes after we were supposed to land at Milan (23:05 local time) we started to move and finally we departed. We landed at 1 am local time. I can assure anyone reading this that I will not be using Ryanair again, by trying to save some money I wasted a huge amount of time.

✅ Trip Verified | Athens to Bratislava. The flight was more than an hour delayed, and no one gave an information, only just before the departure. We arrived at 20:20, although the flight arrival should have been 19:15. My final destination was Vienna, so i have booked an inclusive plus airport line ticket from the Ryanair site. We departed at 21:20 with the bus, the driver could not speak English, he accused me of a heavy luggage and asked for money (although it was not asked from me to put it inside the bus), and it is now 22:24, I am still sitting in the bus because the driver stopped for coffee in a gas station, letting us wait in the bus for more than 15 minutes! I should have been home from 8 o clock according to the 30-40 minutes that Ryanair suggests for the driving distance! I will never fly to Bratislava again, and as clear as that, never with Ryanair.

✅ Trip Verified | Bucharest to Rome. I am truly disappointed in the service from this flight. There was a delay of almost 1 hour without any notice, not even on the app or at the gate. Every employee was saying is leaving in time, but that was not true. I wasn’t told any information, moreover I was lied to my face and then no reason was given for the delay.

✅ Trip Verified | Düsseldorf to Rhodos. More than 7 hours delay and not any information! Dusseldorf Airport indicated an enormous delay, but I had not found any anomaly on the ryanair page. Just one hour before scheduled time I chatted with Ryanair Customer Service. They announced only a minor delay. Instead of arriving at 6:35 pm it was after 1am. I arrived in Rhodes facing no rental car rep. What a nightmare! Spoiled vacation. Never, ever again.

✅ Trip Verified | Rome to Stansted. I have been flying with Ryanair for 7 years, and the last 2 were a nightmare. There is no chance of reaching your destination on time, every single plane bears at least an 1-1.5 hours delay, if not more, but always less than 3 hours to avoid giving compensation. Even when completely wrong they will not allow any flexibility like allowing silence during your flight or boarding your luggage. Even after waiting 2.5 h in the airport plus waiting time on the plane (they seem to be never getting a slot to leave) they will try to sell their junk and shout on their microphones. Disgusting. I will do anything possible to avoid Ryanair.

✅ Trip Verified | Cologne to Berlin. Probably the worst airline in europe. Out of my last 4 flights with them 1 was canceled, 1 was delayed by 40min, 2 by more than 1.5hours. There is absolutely no service at all from ground staff, they are more occupied with checking the luggage sizes. After my flight got canceled, there was no free of charge hotline available. There was no offering of compensation as part of the EU flight regulations. The seats are super uncomfortable. I am 1.9m and it really is a pain getting in and sitting there for more than 10min. There is no wifi and during the flight I am bombarded with offers of lottery tickets. I am always trying to avoid them as much as possible. Unfortunately there are legs only served by Ryanair that I need to fly from time to time.

✅ Trip Verified | Stansted to Cologne. I usually try to avoid flying with Ryanair due to usual delays and unexpected cancellation. This time I had to take an early flight and the airport close to my home just offer early Ryanair flights. I should have known better. They gave a really short notice of cancellation and the service was poor. I really wish that they get bankrupt and leave this earth forever. Unfortunately people keep booking the most unreliable airline because it’s cheap. In the end I lost more money than I saved. Avoid avoid. Never ever again.

✅ Trip Verified | Both flights from Stansted to Toulouse and back were delayed by around two hours. Furthermore my bag was wrecked by ground staff and when I complained at the baggage desk, I was meant to have been given a reference number to claim (I did not know this at the time). Instead I was just told how to complain. Ryanair are refusing to reimburse me for the wrecked bag because staff failed to follow due process and give me a reference number. Absolutely useless customer service.