Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2255 reviews
4/10
3 star Skytrax Rating
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1/10

"an absolute nightmare"

(United Kingdom)

Trip Verified | Traveling with Ryanair has been an absolute nightmare. In a nutshell: I was travelling from Budapest to London Stansted. The flight had more than 2 hours delay when leaving Budapest. When we arrived in London at late night we had to wait almost 30 minutes to get out of the plane, since no bus was available to pick us up. After other 30 minutes queuing at passport control, we had to wait almost one hour for the luggage before we were informed that it could take few hours to be delivered, since there were no worker available (apparently they were on holidays or on strike). There were many passengers from other flights in the same condition. There was only a Ryanair representative, clearly overwhelmed and unable to deal with the situation. He finally provided us with a number to call the day after to have more information about our luggage. He did not tell us to file any report nor he provided us with any written information. When I left the airport it was 3am and no trace of my bag. The day after I tried to call that number maybe 20-30 times and none never picked up the phone. I had several chats with Ryanair representatives on the Ryanair website and I was just told to call the same number which doesn’t work or where nobody picks up the calls. I was told further by Ryanair representatives on the chat that when I call that number they will be able to fill with me a missing luggage report, because without it nobody can do anything. As I said before, the Ryanair representative at the airport did not mention that we had to file such a report, but he just provided us with the mentioned number to call. I have also filed several reports and complaints via Ryanair website by using different forms, nobody came back to me with any response. If I wanted to file a query with Ryanair Baggage Claim Form, I could not do it, without the missing luggage report number. Ryanair didn’t provide any different number where I could speak to someone who could effectively provide for help. I was finally advised to go to the airport to look for my luggage personally, since they could not do anything to help me. When I asked if I was going to be reimbursed for the travel expenses and for the time spent to go the airport, Ryanair representatives said that it was unlikely. Today still no trace of my luggage, I have received no answer to my emails and complaints, and the famous number is still not working. I will clearly avoid Ryanair in the future and I would suggest anyone to do the same.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBudapest to London Stansted
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"I've not had a single issue"

(Slovakia)

Trip Verified | My experience wasn't horrible as everyone says. I've not had a single issue. On my flight from BTS to STN at 6:30 in the morning everything was excellent with the airline. It was on time, staff were nice and friendly. The only issue I've had during the boarding process was because of Bratislava airport staff but that has nothing to do with Ryanair. I have one complaint but I do understand it. Checking in we got our seats seperated, but with the ticket price Ryanair sells, it's still cheap even after buying Selected seats. The food on board was cold, but when I asked the crew to heat it some more they kindly offered to do so. After landing the process was quick, but due to some issues at Stansted (which I learned happens often) we waited over an hour for our luggage. Having arrived soon in the morning and not having had any coach/train reservation for a specific time, this wasn't an issue for me. On my way back I would have things to complain about, but I'm not sure how much of it is Ryanair's fault. The airport was crowded, we waited a long time to depart or even board, apparently because checked in luggage hadn't arrived to the plane yet. We had out gate announced on time and having a 1 hour delay isn't too bad considering it's an evening flight by a budget company. The crew were again nice even though they had a whole day of work behind them. I wouldn't complain about the seats and comfort. Of course it wasn't perfect, but it wasn't uncomfortable and I would definitely fly Ryanair again. The value for money with this airline was perfect for me.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBratislava to London Stansted
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"delayed by 5.5 hours so far"

(United Kingdom)

Trip Verified | Stansted to Toulouse. Awful. Flights were delayed by 1 hour leaving England, the food on board is overpriced and bland, the drinks are tiny and expensive and the plane is so loud. Overall not so bad, but our return has been delayed by 5.5 hours so far and we are still waiting. No information, no Ryanair staff on hand and no help whatsoever from Ryanair. Completely abandoned and they won't let us out of the airport without first taking a refund for the flight, which doesn't help me as if need to pay more to fly another day or with another line. This will be the last time I fly with them, I won't even recount the time my Ryanair flight from Hungary nearly ended in an emergency landing and was then denied by Ryanair.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStansted to Toulouse
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"they haven't refunded us"

(Philippines)

Trip Verified | Rome to Comiso. We were booked since March. We got to Rome June 6 and we were scheduled to go to Sicily via Comiso on June 8. On June 6 at 10 in the evening we received a message that flight was cancelled. No explanation. So obviously we panicked and had to rebook right there and then which cost us way more. They offered a refund. So i filled up the refund application. That was June, its August and they haven't refunded us. They make it impossible for you to contact them! They keep claiming they have refunded us but we never got this. This airline charges so little but don't be fooled they are rude and have not refunded us!!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Comiso
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"waiting five months for a refund"

(United Kingdom)

Trip Verified | Bucharest to Stansted. I'm only giving 1 star as 0 star isn't an option. They are by far the worst company I have ever had to deal with, light years behind any other organisation in terms of good customer relations. If everything goes smoothly you may get a bargain flight but when things go wrong, (12 hour delay) they go catastrophically wrong. Ryanair have zero customer support at the airport or via the phone. They leave their passengers without food or explanation of the cause of the delay. They admit fault after multiple phone calls and emails and accept they are liable for compensation under EU261 guidelines. They then use every possible delay tactic and lie there way through every email and web chat conversation for months in the hope that the customer will give up asking for their refund. I have been waiting five months for a refund and have now had to pay out of my own pocket to take Ryanair to a small claims court. I suspect they will ignore these demands and carry on taking peoples money and ignoring any requests for customer service. I urge anyone thinking about purchasing a flight through this joke of a company to just take 1 minute to search for any review site online and see how bad they really are before you part with your money. I would have happily paid double the original ticket price to avoid having to deal with these criminals.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBucharest to Stansted
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled 2 hours before"

(Czech Republic)

Trip Verified | Our flight from Stansted to Pardubice on 28th July was cancelled 2 hours before its planned departure, no one was taking calls and the web chat support parody was disconnecting. Ryanair have not sent a single email or SMS message to us. We have tried to contact one of their resellers and even them confirmed that it is impossible to contact you because when the call reaches end of your support hours it hangs (no comment).
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStansted to Pardubice
Date FlownJuly 2018
Ground Service 12345
Value For Money 12345
no
1/10

"not be using Ryanair again"

(Italy)

Trip Verified | Stansted to Milan Bergamo. While the crew was very nice, everything else was terrible, the flight bording was about 45 minutes late (which having been traveling for a while I didn't give much attention to) but after waiting another 30 minutes on the stairwell to get on the tarmac (the temperature was about 30C). After boarding the plane the real agony began, the plane was supposed to leave Stansted quickly (20:05 local time) but we kept being told that the flight would be delayed and so about 20 minutes after we were supposed to land at Milan (23:05 local time) we started to move and finally we departed. We landed at 1 am local time. I can assure anyone reading this that I will not be using Ryanair again, by trying to save some money I wasted a huge amount of time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStansted to Milan Bergamo
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never with Ryanair"

(Austria)

Trip Verified | Athens to Bratislava. The flight was more than an hour delayed, and no one gave an information, only just before the departure. We arrived at 20:20, although the flight arrival should have been 19:15. My final destination was Vienna, so i have booked an inclusive plus airport line ticket from the Ryanair site. We departed at 21:20 with the bus, the driver could not speak English, he accused me of a heavy luggage and asked for money (although it was not asked from me to put it inside the bus), and it is now 22:24, I am still sitting in the bus because the driver stopped for coffee in a gas station, letting us wait in the bus for more than 15 minutes! I should have been home from 8 o clock according to the 30-40 minutes that Ryanair suggests for the driving distance! I will never fly to Bratislava again, and as clear as that, never with Ryanair.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAthens to Bratislava
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"delay of almost 1 hour"

(Denmark)

Trip Verified | Bucharest to Rome. I am truly disappointed in the service from this flight. There was a delay of almost 1 hour without any notice, not even on the app or at the gate. Every employee was saying is leaving in time, but that was not true. I wasn’t told any information, moreover I was lied to my face and then no reason was given for the delay.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBucharest to Rome
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never, ever again"

(Germany)

Trip Verified | Düsseldorf to Rhodos. More than 7 hours delay and not any information! Dusseldorf Airport indicated an enormous delay, but I had not found any anomaly on the ryanair page. Just one hour before scheduled time I chatted with Ryanair Customer Service. They announced only a minor delay. Instead of arriving at 6:35 pm it was after 1am. I arrived in Rhodes facing no rental car rep. What a nightmare! Spoiled vacation. Never, ever again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDüsseldorf to Rhodos
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no