Ryanair

✅ Trip Verified | Thessaloniki to Stansted. Delayed flight by an hour, no explanation and the plane is filthy, this was a repeat of the incoming flight, which was again delayed with no explanation. Given the strike action going on with this airline I should be grateful seeing some poor people waiting to reschedule their cancelled airline. This is the second return flight I’ve taken with Ryanair and given their continued bad reputation, I’ll never fly them again.

✅ Trip Verified | Travelled from Rome to Athens on Friday night and the flight was cancelled. It was a a disgrace, I lost my connection so I had to book with another airline to reach Singapore, trapped in a hotel far from the city without dinner and zero official explanations.

✅ Trip Verified | Paphos to Stansted. I recently experienced a delay of almost 3 hours due to air traffic reasons and possibly due to a technical problem.Then, because of this delay, Swissport, who deals with the luggage, delayed in processing the luggage for reclaim. Total delay 3 hours and 40 minutes minimum. I received text messages during the delay period as well as Email, stating about the next steps, so that was really helpful. There was a bit of a chaos at the baggage reclaim desk, with people asking when their luggage will appear and also the luggage from a previous day flight piled in front of the desk, ready to be dealt with by Ryanair. The company was happy to compensate for all this trouble so I really appreciated it. OK, given the fact that there were many strikes and traffic in Europe, I expected this kind of delay. My flight experience was exhaustive, but eventually all good.

✅ Trip Verified | Palma to Barcelona. We booked our two tickets, which cost 173€ from Ryanair but they made us pay an extra 134€ just to get the boarding passes. An email was sent to us with no link. Moreover, their communication was rubbish and disrespectful as well as rude.

Not Verified | Worst experience I’ve ever had, both my flights to and from Pisa were delayed. We weren’t informed of this at any point and had to continuesly check the departure board to keep up to date! The customer service was atrocious and the only time I felt like they cared that about my experience was when one of the rude cabin girls was trying to sell perfumes or very expensive food on the plane. My plane to Pisa was an hour late and I understand that things can happen but the plane journey home was delayed by 8.5 hours with no explanation and no apology! They charge extra for any extra luggage other than a small carry on bag and charge silly money for things such as sitting next to the person you’re travelling with. British Airways is a little more expensive on flights but at least their customer service is good, they’re very helpful whenever you find yourself struggling with anything and they don’t treat you like a money sign for the five seconds they have to try and take as much money from you as they’re able!

✅ Trip Verified | Stansted to Faro. Never take Ryanair. They do not update their customers on the status of their service. The boarding process was delayed 30 minutes, but no one told us why. They are unorganized and not consumer-friendly. They do not let you check in your bag at the checkin kiosk. Instead, you have to drag your suitcase through security (which means you have to worry about removing all liquids from your suitcase before it gets scanned), take it to your gate, and then you drop it off yourself on a cart. There was no one to guide or instruct the passengers as to where to leave their suitcase or when it was time to do so, and there was no signage to denote that either. They were not prepared for us to de-plane when we got to the gate. We had to wait in the plane for 30 extra minutes. You have to pay for any refreshments. There are no seatback pockets for your things.

Not Verified | London to Milan. Horrible experience. 3 hour delay without any apparent reason. Arrived in Milan very late and missed my hired car (the office of Budget was closed, but this is another story). No possible refund. I will try to never fly again with Ryanair.

✅ Trip Verified | Cologne Bonn to Copenhagen . When we got to the airport to get our boarding pass, was told that we have to pay 55 euros per person to check in which can usually be done on a kiosk in 2 minutes. Our family paid 165 euros in the end. Our wonderful Europe vacation ended right there. This is the first time I experienced this kind of business practice. Then later I found in the fine print section on the ticket saying airport check in fee is 50 euros. Very disappointed and will never fly Ryanair again.

✅ Trip Verified | Paphos to Stansted. More than 3 hours delay. Boarded on time, then informed about a delay and then sent back to the airport gate. We were put in another aircraft and we left after 3 hours. Arrived in London and waited for the baggage for more than 40 minutes to arrive at the belts. All the people from other Ryanair flights were piling up, waiting for the belt number announcement to reclaim their baggage. Most of them had been waiting for 30 minutes already. Ryanair did not give any information, just blamed Swissport! Also, there were 100s pieces of left luggage from the previous day in front of Ryanair's baggage information desk, adding to the total chaos! Total delay for me was 3h45', which costed me to miss all my evening. Ryanair sent through an email stating 2h54' delay. However, the official departure and arrival information, states 2h59' delay. Someone is not telling the truth. Compensation is given for 3h and more. Of course they want to avoid refunds to their customers even if they are actually entitled to 0 which does not make me or my family and friends confident and keen to travel with them again. They needed to treat their customers better if they wanted to keep them.

✅ Trip Verified | Booked a return flight from London Stansted to Pisa and from Pisa back to London STN. Stansted outbound was delayed for 2 hrs 30 mins. Currently, I am waiting for my flight to depart. It was supposed to depart an hour ago, however, there is still no information available. Do not fly with Ryanair. Avoid at all costs.