Ryanair

✅ Trip Verified | Malaga to Stockholm. Had three choices at booking: regular, plus, or flex plus. Regular had no baggage, plus adds a bag, flex plus (the most expensive) adds fast track or so I thought! In fact flex plus removes the bags, so it's actually worse than Plus. Discovered this after booking. Called customer service 5 minutes after booking, they couldn't care less. It's a flexible fare, so can be cancelled? Wrong. Can I add a bag now, 5 minuter later, for €25? No. Now 5 minutes later, it costs double. Can I cancel within 24 hours, like every other airline in the world? No. What a terrible airline. Just terrible. Pay the most, get the least. Hate Ryanair.

✅ Trip Verified | I flew with Ryanair two times during a trip to Dublin from Cluj Napoca via Lutob. Every flight was at least 1 hour late, one delay also caused to miss a connection flight. Nothing good to say about them, avoid them if possible.

✅ Trip Verified | We had no expectations, but what a great surprise! It's a simple airline and you get what you pay for. It's a company that transports you from point A to point B and that's it. They fares and fees are simple and very clear. I think some people don't read what is included in the flight ticket and expect luxury travel for cheap. Our flight from EMA to DUB and return flight was on time, very simple and crew on board friendly. We paid a little more for priority boarding for both flights for two people for a little fee. Brilliant airline for cheap travel across Europe!

✅ Trip Verified | On April 1st we flew from Cologne to Stansted. For some reason I wasn't able to check-in online so we (party of 3) decided to check-in at the airport itself where you often have the self check-in counters. So we arrived 2,5 hours before the flight but not self check-in counter to be found. We decided to go stand in the queue for boarding where they can print our boarding passes. They explained that we had to go to customer service first. Arriving at customer service they told us that we had to pay €55 per person for them to check us in. I told them that's ridiculous since I tried several times at home and when that didn't work we tried to do it at the airport. Now she is telling us we have to pay an additional €165! So I said never mind I'll try to check in by ourselves again whereas she responds that it isn't possible anymore because it had to be 2 hours before and we already passed that so we had to pay. That really started our vacation on a bad note. On the return it was just as bad. Thankfully I did manage to check-in this time but we had priority check-in yet they just let everybody through the gate already. When we came downstairs to walk up to the plane we had to wait for almost 30 minutes, mind you, I was not able to go anywhere besides standing there and while being pregnant! Very annoying. Once we finally got on the flight the two stewardesses were very unprofessional! They were rude to other customers based on their looks, they were dancing and joking and talking about other customers. It was such an uncomfortable experience and really not happy with both flights!

✅ Trip Verified | Berlin to Milan. What a terrible, terrible airline. I booked my flight and tried to check in on the way to the airport Schönefeld in Berlin. It did not work, and told me instead to check in at the counter prior to 40 minutes before my flight. I was there and talked to the ticket agent, but she told me that I would have to go pay €55 to check in and get my boarding pass. That was not shown anywhere on the emails I received or sign-up page, and is clearly a scam to make more money. The representative also said there was not enough time to even check in although I had followed the instructions, and so I missed my flight. They rebooked me to a later flight to a nearby city five hours later for nearly the price of the entire first ticket, and I will also likely have to pay more for the train ticket to get to my original destination.

✅ Trip Verified | East Midlands to Dublin. We had no expectations, but what a great surprise! It's a simple airline and you get what you pay for. Please don't expect a luxury first class for a little money. It's a company that transports you from point A to point B and that's it. They fares and fees are simple and very clear. I think some people are just ignorant and they don't read what is included in the flight ticket and expect luxury travel for cheap. Want more comfort? Pay for it, it's so simple. Our flight from EMA to DUB and return flight from DUB to EMA was on time, very simple and crew on board friendly. We paid a little more for priority boarding for both flights for two people and we are still alive for that a little fee. Brilliant airline for cheap travel across Europe!

✅ Trip Verified | Faro to Birmingham. Typical Ryanair efficient with no frills but no problems provided you check their rules. Staff are generally friendly and I was greeted by one staff member who remembered me from previous flights and managed to get us better seats. The new food menu looks an improvement with wider choice although we only had coffee. Ryanair now have 'enhanced seating' in the first 5 rows but this means reduced pitch for the rest. I now measured it at 29" generally and only 28" in row 33 (the last row) which meant an uncomfortable return flight with the flight being completely full.

✅ Trip Verified | Milano to Hamburg. The bad service is simply frustration. Many hidden costs like the 55€ airport check in fee. Although it looks cheap at first glance leave your hands off Ryanair.

✅ Trip Verified | Malta to Stansted. Never again Ryanair. I really don't recommend after a bad experience again. After 3 years I hope to never fly again with this airline. Staff serving were really rude. Pay more for another company you will be secure and at the same time you will not be ripped off.

✅ Trip Verified | I booked a return flight from Berlin Schönefeld to Riga through Ryanair. After receiving my check-in reminder, I tried to check in online, but it wouldn’t allow me to select any of the buttons to proceed with the chek-in due to a technical error, so I tried again later that evening, but it was doing the same thing. I then tried checking in 3 times Tuesday the 9th, but it was still not working. The last time I tried was Wednesday morning 2 hours before my flight, but the site was still faulty so I went to the airport to check-in in person. The Ryanair service desk charged me an additional 60 Euro for late check-in. He said that he checked and that there was nothing wrong with the website. This was not true as I called their call center, and they confirmed that they had problems with their website as well as the app over those days. When I arrived in Riga, I saw on Facebook that other people was also complaining about the website not working properly during those exact days. I took screenshots of this as proof. We called Ryanair customer service on the Wednesday and one of the sales consultants confirmed that she is aware of the technical problems Ryanair was experiencing on those days. She said I should get the 60 Euro back without any problems. I wrote to Ryanair asking to refund me the 60. euros, but they replied saying that it is my responsibility to contact them in case their website is down, thus they refuse to refund me. I find this dishonest as a company shouldn't benefit fat the expense of a passenger from their own website being down. To add further insult to injury, the cabin crew insisted on measuring my hand luggage 3 times in between walking through check-in and getting onto the plane. It was like they were desperate to try and extort even more money out of me. Needless to say my luggage fitted in the frame, all 3 times. I'll never fly them again. Neither would anyone in my family.