Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2260 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"definitely no more Ryanair"

(United Kingdom)

Not Verified | Absolutely awful airline. Travelled with them last August to Corfu, awful service, nothing like Easyjet, swore I never would again but unfortunately made the mistake of booking with them recently via Loveholidays. Two weeks after booking I needed to change one of the parties due to one person not being able to come and even though we had yet to enter in passport details and I made the changes online, they charged £115! Not only that but you can now no longer take a small case into the hold, only a much smaller bag that fits under the seat, so we were also charged extra for the small case. Looking up other airlines, Easyjet still has the small case as a free hold bag and only charges £25 to change a name. After this, definitely no more Ryanair!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLuton to Corfu
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"cabin crew were friendly"

(United Kingdom)

Trip Verified | My flights to and from Tenerife were on time. There was a great selection of food and drink to purchase. The cabin crew were friendly and visible on both flights.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePrestwick to Tenerife
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"follow booking instructions"

(United Kingdom)

Not Verified | Bologna to Stansted. It's easy to complain about Ryanair, but if you follow their booking instructions correctly, the vast majority of gripes about luggage etc can be avoided. The flight was more or less on time leaving, the staff were efficient and reasonably friendly, they use tried and trusted aircraft and get you there safely. It would be good to have more staff serving drinks so you don't have to wait so long if you sit at the back, but otherwise, what do you expect?
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBologna to Stansted
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Bad support staff"

(India)

Trip Verified | Prague to Madrid. Everything about Ryanair is bad. Bad support staff at the airport. No information on that you have to pay additional at the airport for the ticket. Rude staff, not at all seamless.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePrague to Madrid
Date FlownMarch 2019
Ground Service 12345
Value For Money 12345
no
10/10

"a great experience"

(Ireland)

Trip Verified | Cork to Luton. I flew with Ryanair on the 17th of March, from ORK to LTN, and back again from LTN to ORK on the 20th of March. On the outbound journey, everything that I experienced went smoothly. Boarding began ~45 minutes before the scheduled departure time, and I did have to wait longer because of not ordering Priority but the gate agent was friendly and it went by with no issues. Boarding the plane was easy too, with not too long of a wait outside, and the attendant greeted everybody with a smile and a welcome. I sat in seat 27F for both of my flights and the seat was comfortable, had great legroom and the seatbelt wasn't too short or too long. The seat was positioned perfectly near the window so I could get some great shots of the wing and the outside. When flight service began, I had headphones in so the flight attendants didn't disturb me, which I thought was kind of them. The flight was smooth and the landings were a bit rough, but it's to be expected when they need to disembark the plane and get it turned around in 30 minutes! All in all, I had a great experience with Ryanair and I would fly with them again.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCork to Luton
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"do it with easyJet, not Ryanair"

(United States)

Trip Verified | Everything about Ryanair is just uncomfortable. Compared to easyJet the seats are worse. There is something uncomfortable about them. Also, my last flight was delayed on the runway for over 2 hours. I have never had a delay with easyJet. I am currently writing this review because I just received notice there will be a delay for my flight today. Second in a row. Yay Ryanair! Also, some of the "window' seats just do not have windows. It is the most absurd thing to be told you have a window seat and instead have a wall. Its also slightly unnerving to not know the exact moment of touch down. If you are looking to save costs do it with easyJet, not Ryanair.
AircraftBoeing 747
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Stansted to Luxembourg
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Everything went very well"

(United Kingdom)

Trip Verified | Bucharest to Bergamo. Quick boarding, great flight, arrived early! Everything went very well, not a problem. Great flight and great landing! I love Ryanair!
AircraftBoeing 738
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBucharest to Bergamo
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not fly with Ryanair again"

(United Kingdom)

Trip Verified | Tenerife to Bristol. Had to pay €40 for our hand luggage as it had to be checked into the aircraft, unaware of this as we had bought out tickets with the promise of a small bag as hand luggage which is what I had. The stewardesses were rude and blunt telling me it was “impossible” to get my bag on the plane which clearly it wasn’t. My bag was then taken off me on the steps up to the airplane which I was again not informed would happen. Will not fly with Ryanair again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTenerife to Bristol
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"ended up with extra costs"

(United Kingdom)

Trip Verified | Barcelona to Birmingham. Shocked that "priority" had sold out so were to we would have to check in cabin luggage. I've never done this before and didn't like carrying my possessions in a carrier bag. Flights ended up with extra costs to be more than Vueling who were miles better.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Birmingham
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Totally disappointing experience"

(Spain)

Trip Verified | Alicante to Brussels. Totally disappointing experience, Ryanair has a questionable policy regarding the suitcases, I had to make a first payment for shipping a small suitcase weighing less than 10 kilos, when embarking I had to pay €20 extra for not having checked the suitcase, finally the cost of the flight is more expensive for this reason, there was another extra cost to be able to choose a seat as the seat allocation system assigns you separate seats from your family members so that you have to pay an extra to travel together. Uncomfortable seating, unhelpful staff, dirty plane, stressed hostesses asking passengers to sit down, I have a lot of experience on flights with many companies and I consider that Ryanair is by far the worst experience a traveler can find, low quality and deceptive policies with the passengers. ES: Experiencia totalmente decepcionante, Ryanair tiene una política cuestionable en lo relativo a las maletas, tuve que realizar un primer pago por embarcar una maleta pequeña de peso inferior a 10 kilos, al embarcar tuve que pagar 20€ extra por no haber facturado la maleta, finalmente el coste del vuelo es más caro por este motivo, hubo otro sobrecoste para poder elegir asiento pues el sistema de asignación de asientos te asigna asientos separados de tus familiares para que tengas que pagar un extra para viajar juntos. Asientos inconfortables, staff nada servicial, avión sucio, las azafatas estresadas pidiendo a los pasajeros que se sienten, tengo mucha experiencia en vuelos con muchas compañías y considero que Ryaniar es con diferencia la peor experiencia que un viajero puede encontrar, baja calidad y engañosas políticas con los pasajeros.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlicante to Brussels
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no