Ryanair

✅ Trip Verified | Southend to Milan. Great flight for £9.99. Punctual, new aircraft, very smooth flight. With little money I can enjoy Europe and spend more money to visit museums and other tourist attractions!

✅ Trip Verified | Liverpool to Dublin. Ryanair have carefully designed significant financial pitfalls into their customer experience. 6 months ago, they removed the ability to take any practical-sized hand luggage on board without paying extra for it. As a 'sweetener', this additional cost granted you Priority Boarding. However, Priority is the new 'Normal', because 80% of travellers actually require a usable sized bag. The other rip off is the fee if you forget to check in within 2hrs of your flight. I have used Ryanair all my life, to regularly visit family in Ireland, and go to destinations in Europe, regularly noting their desperate and greedy attempts to extort more money from their customers/captive audience for things that were previously included within the ticket price. After this latest scam, I will never use them again.

✅ Trip Verified | Madrid to Manchester. Thank you very much for your flexibility, in my 10 kg checked suitcase I carried 2 extra kilos and the stewardess refused to allow it, then her boss came a very polite and courteous man and allowed me to carry my extra bottle. ES: Muchas gracias por tu flexibilidad,en mi maleta facturada de 10 kg llevaba 2 kilos extras y la azafata se nego a permitirlo, entonces vino su jefe un hombre muy cortes y educado y me permitio llevar mi botella extra por eso es el jefe, y no la azafata.

✅ Trip Verified | Manchester to Madrid. Possibly the worst airline I have ever flown with. Long queues, no organisation, hidden fees everywhere, rude staff who like to speak really loud and make a scene. Do not fly with this airline if you want a restful and stress free experience.

✅ Trip Verified | Myself and partner flew from Dublin to Stansted on a same day return. At take off the cabin was very warm / stuffy, had to ask cabin crew to turn it down found cabin staff unfriendly. On the return flight after going through security and about to board flight I showed my passport - my partner could not find his passport, he had a full driving licence and his pps card that he had to get before his passport was issued. He was not allowed to board the flight. He had to get a bus to Heathrow today and book his flight home with Aer lingus and there was no problem with him using his licence. Ryanair left customer stranded there answer was not their problem.

✅ Trip Verified | Barcelona to Porto. My husband and I purchased priority tickets and extra for 20kg check in luggage. When we arrived at the downstairs counter at Barcelona the agent looked at our tickets (not checking anything else) and told us we had to bring our luggage upstairs to the gate since we are priority. We even told her we were trying to check in our bags. After going through security, removing our liquids which we thought we would check we arrived at the gate and immediately asked an agent there. There two agents measured our luggage and told us to either go back downstairs (not an option since we would miss our flight) or remove items from our bag. I told them that I don't want to carry additional items in my purse since I am 21 weeks pregnant, in which I was told "It's not my problem." The agent was extremely rude and no one would check in our bags even though we had prepaid for 2 x 20kg bags. Completely incompetent and rude airline. Also extremely disorganized. After we initially boarded we sat on the runway for 40 minutes since we had missed our take off window due to the disorganized boarding process. I've flown airlines around the world from all different price points and have never accounted one so rude.

✅ Trip Verified | Prague to Edinburgh. This was my 5th flight with Ryanair in 7 days, and following the previous experiences with Ryanair this flight had high standards to meet. Immediately after getting off the bus from the terminal I noticed this aircraft was fitted with the old style of Ryanair cabin, this was to be expected but not to be looked forward too. When the safety demonstration was being performed it came across that the crew simply could not be bothered with their jobs and just wanted to be at home. After takeoff the crew continued to look fed up and put no effort into providing a decent onboard service for customers. When pushing the trolley through the aircraft they seemed to show the most attention to those customers who were sat on the left hand side of the plane. The announcements made by the crew were inaudible, partly due to an accent issue and partly due to the poor PA system fitted to this aircraft. The only time I saw the crew look happy was upon landing in Edinburgh when they were seeing us off the flight. Overall, I was very disappointed by this service, especially compared to my previous experiences with the company over the last week and hope that it was simply a one time scenario and not something more common place across the company.

✅ Trip Verified | From start to finish everything with the process has been shocking. ‘Low fares made simple’ understatement of the century. Our flight prices were not low and nothing was at all simple. £209 + £82 then a further £40 totalling £331. Few pointers, as I’m not the only one this has happened to in the past week. When people are purchasing what they think is a cabin bag make it much more clear that it’s not. In the circumstances people have purchased a check in bag and gotten through to security with these bags still in tow actually have staff at the airport to help. I paid for bags to be on hold and had to pay again for the bags to be taken from us upon boarding and to go on hold. This second charge should have never happened somebody should have taken these cases and put them in hold like I had paid for. The flight going and coming back we’re both delayed, pure lack of organisation is the only explanation. Upon landing back in the UK being stuck on the plane as there’s no buses to take passengers to the airport. Surely this is something that should be pre organised? Crew members were rude both going and coming, rude to each other, rude to passengers, sat in the back of the plane on their phones. Hardly professional is it? When trying to get help via a live chat to have the chat ended and not be listened to. Again rude and unprofessional. I will certainly make sure to avoid using this airline at all costs, and I will certainly make sure friends and family no longer use this airline.

✅ Trip Verified | Malaga to Stockholm. Had three choices at booking: regular, plus, or flex plus. Regular had no baggage, plus adds a bag, flex plus (the most expensive) adds fast track or so I thought! In fact flex plus removes the bags, so it's actually worse than Plus. Discovered this after booking. Called customer service 5 minutes after booking, they couldn't care less. It's a flexible fare, so can be cancelled? Wrong. Can I add a bag now, 5 minuter later, for €25? No. Now 5 minutes later, it costs double. Can I cancel within 24 hours, like every other airline in the world? No. What a terrible airline. Just terrible. Pay the most, get the least. Hate Ryanair.

✅ Trip Verified | I flew with Ryanair two times during a trip to Dublin from Cluj Napoca via Lutob. Every flight was at least 1 hour late, one delay also caused to miss a connection flight. Nothing good to say about them, avoid them if possible.