Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2263 reviews
4/10
3 star Skytrax Rating
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7/10

"does what it says on the tin"

(United Kingdom)

Bristol to Dublin with Ryanair. Overall a satisfactory performance. Flights both ways were on time and the sectors were short. Cabin crew very interested in selling you things and were rushed off their feet from take off to landing but were nevertheless professional and welcoming. The seats literally felt like cardboard and were squeezed in together, however from a cost saving point of view and fast turn around times I can understand this especially on a short sector. I would recommend Ryanair as an airline that does simply what it says on the tin no more and no less.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBRS to DUB
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"excellent and professional"

(United Kingdom)

Fantastic flight out to Alicante with Ryanair, I am nervous flyer and spoke to the pilot and crew before we left they were absolutely were excellent and professional. Smooth flight and crew kept us informed. Ran out of drink on the way there mind you but that's expected on a busy flight to Alicante. Flight back again was smooth and again fantastic crew especially one crew member who gave a speech at the start of the journey stating that they hardly had any alcohol left but to make up for it they would take is to the Bahamas instead of Prestwick all in good humour. Only downside was the head steward who could have done with smiling a bit more and putting more effort in with customers like his staff. Would definitely fly again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePIK to ALC
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"polite and professional"

(Ukraine)

Verified Review | I twice used Ryanair for flights between Madrid and Porto. All flights were on time, the planes were clean, no surprises with checked bags and cabin bags since I purchased their "Business" option. Lines at both airports were quite bearable - up to 8 minutes each time. Onboard service was polite and professional. I wouldn't call these flights "pleasure", but there was nothing irritating. If you carefully read all the rules, you have no trouble. Boarding in Madrid was via finger, boarding in Porto was typical low cost outdoor queuing and lining. In rainy weather it wouldn't work well. Overall ok.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMAD to OPO
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"fast boarding, arrived ahead of time"

(Poland)

London Stansted to Wroclaw with Ryanair. On the plus side it was fast boarding, arrived half an hour ahead of time, nice staff, fully Polish crew. On the downside are the high prices for things to buy on board and little legroom.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSTN to WRO
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cabin crew were enthusiastic"

(United Kingdom)

Verified Review | Frequent flyer with Ryanair, and have never had a problem with them. Problem lays squarely with the handling at Manchester Airport as they are simply dreadful (Swissport). Flew Dublin to Manchester. Flew back on EI-EVO, which was clean and tidy with plenty of legroom (however not as much as the newer aircraft with Sky interior - flew out to Dublin on EI-FRR). Fantastic cabin crew who were enthusiastic about taking care of passengers and flight crew who gave us excellent updates on a 35 minute flight. Left Dublin 35 mins late due to slow turnaround at Manchester - however arrived 1 minute early. Will continue to only use Ryanair in the future (not flown with anyone else for nearly 5 years, I have no reason to change allegiances at all) and even get my flight-sceptic fiancée on board too! Keep up the good work.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDUB to MAN
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"another contented trip"

(United Kingdom)

Another contented trip on Ryanair from London Stansted to Rome. Fantastic value for money but having a checked bag was just short of another fare of the same value. Good on board service both legs. Ryanair have definitely demonstrated in recent times that they can be top of the low fares market. A three hour delay on the homebound leg did not put us off although lack of information and continued departure time changes irritated many others. The crew worked hard on the full flight and meal deals are of reasonable value.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSTN to CIA
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"massive improvement on previous trips"

(United Kingdom)

Verified Review | I have avoided flying Ryanair for probably 10 years due to previous experiences. However, I found a very cheap one way flight from Faro to London Stansted and couldn't resist. I paid for one large bag while checking in. We planned to take a second bag as a carry on. Check in was very easy although there are still quite a few extra things they give you the option of purchasing at the last minute which can be annoying. Got to the bag drop at Faro and was very surprised to be asked if we wanted to check the second bag in free of charge. Apparently they do this if the flight is not full. We sat near the back of the plane and had the three seats to ourselves. I really like the seat allocation as this has completely eliminated the mad rush that I remember. We didn't have anything to eat or drink as it was a short flight but we did buy our coach tickets from the FA and saved a few pounds. All staff encountered throughout were very friendly and helpful. The whole experience was a massive improvement on previous trips. I was very reluctant to fly with Ryanair but after this trip I have completely changed my mind . I would definitely use them again but it would depend on the price. It is very basic but perfectly acceptable for a short flight.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFAO to STN
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"staff pleasant and polite"

(United Kingdom)

Flew Ryanair from Palma to Liverpool. Staff pleasant and polite, new uniform looked good. Late departing on outbound journey due to FMC not starting as there was a power cut on the ground at LPL. Flight was good but arrived 1 hour late (departed 105 mins late), inbound flight 35 minutes late due to ATC restrictions, but we made up time and arrived on time. Need to remove yellow bulkheads from aircraft as they're annoying and were meant to be eliminated as part of the 'always getting better' scheme. Need to improve refreshment quality as filter coffee awful. Very cheap, £150 in total for 3 adults and one child (inbound and outbound).
AircraftBoeing 737-800 EI-ENX
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePMI to LPL
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"just a money rip off"

(United Kingdom)

Verified Review | The flight from Berlin to East Midland Airports was on time. This is the first time I have flown with Ryanair and I paid for business plus which was a total waste of money. I was expecting what they advertised, priority boarding, no hassle on checking-in lugagge and security. In fact, I was had to queue up like usual to check in luggage, I did jump to their so called "BusinessPlus" counter to ask where to check in, staff asked me to stay back and wait, and nothing happened. When I was about to go into the priority boarding area, staff stopped me and asked me loudly: "you have priority?" When the bus came and we are about to board priority staff again stopped me and asked me again, "are you in priority?" I did have priority boarding but not on the plane, but only on the bus that transported us to board the plane. So when boarding the plane, we still boarded as usual in a long queue. The seat onboard is normal and I was sitting in the front row near an aisle, which was really annoying as the corridor was so small and people kept going to the toilet located just in front of my seat, and therefore, I could not enjoy the "long leg room" as the space is just too small. Overall, Ryanair is economical to fly with but remember, don't waste money on upgrading especially Business Plus which is a totally waste of money. From my experience, you don't get priority on luggage checking in, security, boarding and thus, it is just a money rip off.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteSXF to EMA
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"I will use them again"

(United Kingdom)

East Midlands to Limoges with Ryanair. I was expecting a poor service, and this was seemingly confirmed by the slow and tedious check-in. However, everything from then onwards was very good. My mother had assisted passage which was very useful due to the long trek at East Midlands airport to the Ryanair terminal and the airline staff were all helpful and professional. The aircraft looked to be nearly new and it was on time. Food was quite acceptable and certainly no worse than available on other budget airlines. Because Ryanair is the only airline offering a reasonable price (not cheap at around £90 each) to the location I want to travel to, I will use them again. Overall a pleasant surprise being better than expected. 7 out of 10.
AircraftBoeing 737 800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEMA to LIG
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes