Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2262 reviews
4/10
3 star Skytrax Rating
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1/10

"flight has been cancelled"

(United Kingdom)

Flew from Manchester to Barcelona. Due to travel back with Ryanair tomorrow morning but received a text at dinner stating flight has been cancelled. No flights available with them for the 3 consecutive days I've checked, I run my own business as does my partner. Now searching airlines to get home on Wednesday and not Tuesday. That's 2 days worth of clients let down.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAN to BCN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"cabin was clean and tidy"

(United Kingdom)

I have heard many poor reports with regard to Ryanair. I am happy with my flight from Lisbon to Manchester we were delayed by 15 minutes due to airport congestion (not Ryanairs fault). Very impressed with seats and space and well done in not having the magazine pockets in the seat in front, I travel a lot and get fed up with with the pockets being used all the time and disturbing my travel, and pinging in my back. The cabin was clean and tidy, we did not have any food but had some Lavazza coffee which I have to say is the best I have tasted for a very long time. The coffee served on Jet2 and Thomson is undrinkable. Would travel with Ryanair again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLIS to MAN
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"above competitive rate for budget service"

(United Kingdom)

Luton to Gran Canaria with Ryanair. This is the worst airline I have ever flown with. Changing flights online is near impossible and their customer service calls cut out half way through on 4 occasions. The staff are generally unhelpful and rude. The worst flying experience ever. Even if I could say I paid peanuts it would be some sort of justification - but we didnt, we paid a competitive price and all the added extras are charged for so it was above competitive rate for a less than budget service. Very, very poor - absolutely no value in this company.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLTN to LPA
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"experience was pretty poor"

(Ireland)

Dublin to London Gatwick with Ryanair for a connecting flight to Guernsey. The experience I had was pretty poor, When we finally managed to board the plane we were greeted by an overheated claustrophobic cabin. The plane left late, which seems to be the norm and we found the experience to be very stressful. This was bad enough but the return journey was worse - we boarded the plane about 5 minutes before the scheduled departure time and eventually departed over an hour late, no apology or explanation as to why. The consequence was that we were 2 hours late returning to Dublin and missed our pre-booked transport to Cork and had to wait an hour for another connection. I am annoyed about this mainly because as I have stated there was no apology or explanation as to the delay, needless to say I wont be using this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDUB to LGW
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"staff polite and friendly"

(United Kingdom)

Verified Review | Flew Prestwick to Lanzarote return, 14th-25th June. We were delayed for 1 hour at Prestwick due to the French ATC strike, not Ryanair's fault, both our flights were fine, staff polite and friendly, I had our boarding passes on my phone, so no problem there, (I still can't believe some people still insist they didn't know they need to print their boarding pass, I wonder how some of them managed to book flights). Once again good flights at a great price, I will continue to use Ryanair.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePIK to ACE
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"was a terrible experience"

(United States)

I read some poor reviews of Ryanair before my trip, but I didn't pay much attention to them. I wish I would have. I will never fly Ryanair again. We had three flights - Dublin to Paris, Paris to Shannon and Shannon to Gatwick. Every flight was terrible. The staff were rude and very unhelpful - especially the check in staff. The flights were all delayed, planes were dirty and seats uncomfortable - they were more concerned about selling raffle tickets than attending to passengers. It didn't even end up being that much cheaper to fly Ryanair than our other options anyway because you have to pay for each seat and each bag that you check. It was a terrible experience that I will never repeat.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSNN to LGW
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"did not care what would happen"

(United States)

We flew from London to Copenhagen with Ryanair, flight could not depart on time from London because of different excuses Ryanair pilot kept announcing on the plane. First it was bad weather, ten minutes later another plane had an emergency landing and we could not leave yet. Next, we were waiting for airport clearance, so about one hour later we were finally in the air. While in the air I asked Ryanair personnel what can I do about my connection because we will arrive late. All they could do is tell me it is not their fault we will be late and they cannot call the other airline to announce that we are running late. They did not care what would happen to us. They also told me to go to their Ryanair office in the airport to sees if they can help. When we arrived at the airport we found out Ryanair does not have an office in the Copenhagen airport so we were left in the airport with no help. I will never recommend this airline to anyone.
Aircraftn/a
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLTN to CPH
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"everything went smoothly"

(Australia)

Verified Review | First time flying with Ryanair from London Stansted to Lisbon and I was impressed. Everything went smoothly from booking to boarding. The flight was on time. The cabin crew were friendly and professional. The food was terrible and I will bring my own next time I fly with them. A good airline based on my experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSTN to LIS
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"seats rather numbing after a couple of hours"

(United Kingdom)

Verified Review | Opted for Ryanair to fly Liverpool to Malaga and back rather than preferred easyJet on grounds of timings and price. Booked the return flight separately as paying in euros saved money, even using my credit card. Had problems trying to check in online as our computer does not seem to like the new Ryanair website and in the end could only do so via the old so-called Legacy website, only to discover that airport security and boarding gates struggle to read the boarding codes. Outward flight was fine and everyone seemed to get their hand luggage on board despite the flight being full. The return journey was less satisfactory. It was delayed by an hour with no explanation or apology given. Boarding at Malaga was in 3 groups: priority first, then rows 22 - 33, then everyone else. We could see that it made sense to board the back rows first when using an airbridge, but some prior warning would have been helpful as the existence of the display notices indicates that it is Ryanair policy. Then as the rest of us were boarded, the boarding agents immediately began to tag our cabin baggage for free hold storage without any warning, which necessitated extracting items wanted on board as we waited beyond the gate. It seemed that there must have been a pre-determined number of passengers to be selected for hand luggage removal as those at the back of the queue were allowed to keep their bags. In fact, as there was a large school party on board with minimal hand luggage, there would have been plenty of room for everyone's bags. We couldn't help feeling unfairly treated as we were near the front in the original queue, but relegated towards the rear and then selected for baggage extraction as well. The flight itself was ok, though we do find Ryanair seats rather numbing after a couple of hours. Those who ordered food, however, were very discontented as it took so long to appear - some did not get theirs till the descent into Liverpool had already begun.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLPL to AGP
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"does what it says on the tin"

(United Kingdom)

Bristol to Dublin with Ryanair. Overall a satisfactory performance. Flights both ways were on time and the sectors were short. Cabin crew very interested in selling you things and were rushed off their feet from take off to landing but were nevertheless professional and welcoming. The seats literally felt like cardboard and were squeezed in together, however from a cost saving point of view and fast turn around times I can understand this especially on a short sector. I would recommend Ryanair as an airline that does simply what it says on the tin no more and no less.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBRS to DUB
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes