Ryanair

Flew Ryanair from Madrid to Porto. Really great service both on the ground and in the air - the staff were friendly and smiling, and very helpful. Check in was smooth (although the boarding pass was handwritten), and we dropped off our bags without a hitch. Our seats didn't recline and there was no inflight entertainment but that is to be expected and for a 45 minute flight it was fine. Great price point for Leisure Plus class which includes one checked luggage, would fly again.

✅ Verified Review | Bologna to Brussels Charleroi. I have travelled a lot with Ryanair and this time the flight was nice and on time. The crew was as always were friendly. The seats are comfortable enough when only flying for a maximum 3 hours. They serve some food and beverages on board, which you have to pay for but I think that is quite normal when the ticket is that cheap. The food is alright and I really liked the coffee onboard. And before you know it you're landing 10 minutes earlier than expected at your destination.

Travelled with Ryanair from Murcia to Luton on 29 September and went through security etc. The plane was re-routed to depart from Alicante and we were told to go outside and wait for buses to take us there. No explanation was given. Some time later I did receive an email from Ryanair telling me the flight would now depart from Alicante at 12 midnight instead of the original 21.55pm from Murcia. We were not provided any proper instructions or checks and we waited a considerable amount of time, for just one bus to arrive and then it was a free for all to get on the bus. Some time later another two buses arrived and we were driven to Alicante airport. We had to go through security yet again and the flight eventually took off at 12.40am. The crew were very grumpy and didn't really want to serve you. In fact you felt that it was your fault the plane was delayed. We understand things happen and changes need to be made but keeping your customers properly informed should be your priority.

London Luton to Murcia with Ryanair. The quality of service received was what we expected. We paid bucket shop prices and got bucket shop service, so no surprises there. The company mantra has always been 'you get what you pay for, so don't moan'. However, my complaint is about the way Ryanair treats its customers in that they don't provide accurate information (in most cases, no information) on delays, corral them like cattle and make them wait for very long periods outside in the rain (return flight from Murcia) with no regard for our well being. Ryanair has been a very successful airline mainly because of ticket price, but as the number of people travelling abroad is slowing down they may want to pay a little more attention to customer care if they want to maintain or improve market share. Price is now no longer enough.

✅ Verified Review | Flew Berlin Schönefeld to Cologne/Bonn. Ryanair at its best, I guess. Very punctual and quick boarding. Paid 20 euros, which is absolutely unbeatable by FR's competitors Air Berlin and Eurowings. Paid 10 euros extra for seat 1A which - apart from the great legroom - turned out to be a good choice. Since FR's planes have stairs of their own and they hardly use buses for boarding I was first out of the plane and litteraly in my car 10 mins after touch down in CGN. And almost 20 mins ahead of schedule. This whole flight oozed efficiency, which is FR's core bussines. The only downside is that they use Berlin Schönefeld: far from the centre and with the appeal of maximum security prison.

Cork to Stansted. Regular traveller with Ryanair, not so much by choice but they are only airline going to Stansted which is near where I work. I have found nothing different about Ryanair since their effort to be more friendly according to their ads. The staff on the plane are generally unhelpful and unfriendly, the staff on the ground are the same and you can add "look disinterested". I have been a regular traveller for 18 years and I will try to be impartial so I must say they are generally on time. Apart from that one fact which is important they are a disaster as a service and god help you if anything goes wrong ie lose your ticket, passport etc or have a query. You will be referred to the website by the person on the ground and when you get on there you can talk to an agent on their webchat. I have done this a number of times and nothing ever gets resolved, you go round and round in circles. I recently had my passport stolen and did not realise this until I got to the airport. I saw the Ryanair help desk and it was like talking to a brick wall - no facial expression, not a care or desire to help. I had my Irish driving licence with photo id and my address on the card, but they said it needs to be a passport which they know I had stolen. I said you can check on my Ryanair account which shows clearly when logged in I had 4 other flights booked in the next 2 months plus the previous 100 taken in last 2 years, again just a sigh and no help. I feel that the staff really do need to be recruited better and trained to help and find a way to express themselves. You do not even need a passort to fly from UK to Ireland so what was the problem? I ended up catching an Aer Lingus flight back from Heathrow to Cork and what a treat that was - a far cry from Ryanair in every detail such a professional outfit. I tried again to contact Ryanair when back for my next flight to UK, but their chat line / phone and email (to which I had no response) was unsatisfactory and no help whatsoever.

Porto-Barcelona. Landing was very rough, and it seems to be a regular occurence every time I've flown this airline. Seats very stiff and uncomfortable with no neck support, but I suppose that's what you get for the price. Most annoyingly, I paid to check a suitcase and it came out with zipper damaged and lock missing, but I only noticed when I got to my final destination so couldn't file a claim. Considering this, it was very poor value for money.

✅ Verified Review | Worst flight flying back to Glasgow Prestwick from Murcia with Ryanair. They never restocked anything, no coffee, tea etc.. Staff grumpy and just grunted, not the best English. Very disappointed. There was no where for a magazine or a sick bag to be stored and the plane was dirty. You would be better paying the extra for better service with drinks included ie BA.

Flew from Bristol to Faro. Like a previous reviewer I too used 'passenger assistance' through Ryanair. The airline do not provide this but arrange it through the airport and whilst at Bristol the service was truly appalling (see my airport review), the service at Faro was excellent. The cabin crew were very helpful in assisting with loading luggage into the overhead bins and helping me to the front of the aircraft at Faro to await the 'lift'. It is not fair to blame an airline for poor airport service.

Cork to Lanzarote. I am writing a review on behalf of my partially sighted 76 year old mother, who flew alone on flight FR9943 from Cork to Lanzarote on the 8th of Sept. 2016 to meet other family members who were already holidaying there. My mother who also suffers from a chronic back problem can not walk quickly, nor can she walk long distances requested wheelchair assistance and a person to walk her on to the aircraft to find her seat as she is incapable of reading seat numbers due to her sight. All this information is clearly stated on the boarding pass. EASY, SIMPLE, wouldn't you think, not so for Ryanair, my mother was wheeled to the departure gate area and left there. Eventually after a period of time she managed to make her own way to the departure desk to inquire what was going on. The person there literally man handled my mother and ran her down the gangway onto the aircraft dropped her luggage on to a seat and left just as the flight was about to leave. There was not one member of cabin crew helped my mother, other passengers on the flight helped her to find her seat, she put her luggage on the floor as she would be totally unable to put it in the overhead locker. As any traveller would image, a very uncomfortable 4 hour flight with luggage taking up the small space where your feet should be. On arrival at Lanzarote, she and another passenger with need of assistance were left waiting at the exit door of the aircraft for a very long time (I don't know exactly how long but it was certainly long enough for family to start worrying and try to find her, afraid that they had somehow miss her). My mother was so upset with all she went through, that she could not, even 2 days into her holiday relax and enjoy herself. Her flight home was changed (by family, an added unexpected expense) to a different airline, only then did she begin to enjoy herself. Ryanair, shame on you.