Ryanair

Stansted to Verona with Ryanair. Cheap airline and offers good value but we were surprised and shocked when we were hit with fee of 45GBP each for issuing the boarding pass. The ticketing agent was also rude. So make sure you print your boarding pass.

We use Ryanair 6 or 8 times a year from Ireland to Spain or UK, and satisfied with service and value for money. This flight on 5 September from Shannon to Malaga was excellent. Clean, comfortable and on time. Cabin staff exceptional, pleasant, attentive helpful. Observed several instances of help offered with a smile. Very happy customers.

My partner and I were due to depart Mallorca at 11:05 today. The plane was still unloading passengers shortly before 11am so a delay was inevitable. Once the plane had been loaded we were advised by the captain that we had missed the slot and would have to wait for another. We sat on the tarmac for a further hour without a single follow up message from the pilot. We never heard again from the pilots at all throughout the entire journey even once we had landed. At East Midlands, the doors were opened and we were then advised that no ground-crew were available to unload the plane so we again waited on the tarmac for a further 10 minutes. No point Ryainair blaming the ground crew like they did, the reality is that the flight arrived late at Mallorca and therefore late to East Midlands so should put the blame on themselves. I get that delays will occur from time to time, but to not even get an apology for the delays is ridiculous.

Malaga to London Stansted with Ryanair. The plane had not been cleaned - immediate strong smell and faulty toilet on entering the plane. The floor of the plane was littered from its previous flight. Cabin crew asked cleaners to come on but none came into the plane and it was not cleaned. Passengers sitting nearest to the offending WC were advised it had been flushed out and would be OK, though the strong and unpleasant smell persisted throughout the flight. Cabin crew urged us to sympathise as they were having to work with the smell. They confirmed the state of the plane would be reported by them on landing. I doubt that Ryanair will respond. The crew members confirmed that Ryanair could be contacted about the uncomfortable flight but said Ryanair wouldn't do anything.

✅ Verified Review | My wife and two children missed a Ryanair flight to Stockholm Stavsta from Stansted after the baggage check in was slow. They joined the baggage queue 110 mins before take off. Not enough check in staff. No sense of urgency apparent. She complained and was asked to pay again. The whole family is very well travelled and have never missed a flight before. We lived in Nigeria for several years and experienced many African airports. Even before getting to Ryanair check in I was shocked. The toilets and the chaos! Fly Ryanair again? No. Stansted again? No.

Ryanair flight from London Stansted, to Milan Malpensa. Tickets were very cheap so it didn't really mater about the flight quality. Ground service was decent, we had online checked in and so we jumped the queue. Flight was on time, and boarding process was relatively easy. Flight cabin was clean and new, one of the newer Ryanair jets. Flight was fine, no food and drink served, but for the price we paid, it was absolutely fine. Was a short flight, 2hrs, and overall a pleasant experience. Overall, I would recommend Ryanair to anyone flying short-haul, especially if the price is cheap.

✅ Verified Review | London Stansted to Nuremberg. Asked for assistance at Stansted airport for my autistic son who has great difficulty dealing with queues and large crowds, an email was received saying this would be given. The staff at the assistance desk ought to be ashamed of themselves, I was spoken to rudely and no meaningful help whatsoever was offered, they were uncaring, uninterested and inept. Ryanair ought to be ashamed. There were bodily impaired passengers sat in wheelchairs who mentioned to me that good luck getting any help, we have been waiting here hours. In the end I had to sort the issue out myself, numerous kind and understanding Stansted airport staff said to me that Ryanair are not doing their job and were more than willing to assist. Having flown with Easyjet with the same scenario they were superb dealing with this situation. Typical flight - got on-got off - can't ask for more than that with, in fact the flight crew were fine.

✅ Verified Review | Liverpool to Nimes. I'm happy with Ryanair's budget approach, but over many years of using their flights there's been a consistent changing of goal posts that inevitably disadvantages the customer. These do not seem to be writ large all over their website. My latest encounter involved printing boarding passes. I do both the mobile and the printed- belt n braces kind of approach. I was printing the passes from saved pdf files which displayed all images and the barcode perfectly. The boarding passes printed beautifully except for the barcodes. I altered every possible parameter on the printer, even printing as a super-fine image, with the same outcome ie perfect adverts, lovely table for the barcode info, crisp text, but the barcode a grayed-out blur or totally absent. I went online to their 'chat' - 'well i don't know change your printer' : I phoned customer service - 'use a different browser' - nobody else boarding that flight has had this problem so it's your fault'. Being an OCD sort I actually scrutinised the pretty-looking boarding pass I printed. Unlike earlier iterations, the barcode is now a smaller element of a foldable page stacked with big, colourful adverts. Many users may glance at this and not notice that the barcode is wonky or absent. Most customers will now, I guess, be using the mobile app. Which means that it looks like Ryanair have spotted a niche market represented by the digital divide - ie, if you aren't technically aware, and don't own a smartphone, you'll get 'fined' at check-in. Be interesting to see if any other customers have also experienced this. It interests me that in neither of my encounters with customer advice did the operative advise me to use the mobile app instead - which is the logical answer. In both encounters it was the usual Ryanair indifference plus assigning blame to 'stupid customers'.

Excellent flight again from Ryanair flying from Glasgow Prestwick to Murcia. If you carefully read the T&C's regarding online check-in, etc you wont have any issues. Flight on time on journey out, and landed 35 minutes early on return. Food & drink costs at a par with our airlines. Staff pleasant and helpful.

Fuerteventura to Glasgow Prestwick with Ryanair. They claim to be a cheap and cheerful airline, until they hit you with all there add ons and not so cheerful staff. On our flight home we queued at our boarding gate for 40 minutes which I assumed was because the aircraft would be getting cleaned from the flight that had just arrived. But no, there was crumbs and sweet wrappers all over the floor. Aswell as the staff ignoring the mess on the floor another member dropped rubbish off one of the trollies and just left it, then continued to step over it every time she walked up and down - pure laziness. Staff weren't very welcoming at all, never smiled and everything seemed like a struggle. Wasn't happy at all with this flight and as this is the first time I have flown with Ryanair it is very unlikely I would fly with them again.