Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2261 reviews
4/10
3 star Skytrax Rating
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9/10

"welcoming and warm flight attendants"

(Lithuania)

Verified Review | Berlin to Vilnius with Ryanair. Boarding was fast and smooth. No complaints about that. Inflight service was sort of poor because you feel like you are in a huge market. Cabin was fine, floor was vacuumed and seats were also clean. But the main reason why I decided to rated them highly was the cabin crew. I've never seen such welcoming and warm flight attendants even though I fly a lot. We managed to talk with them during the flight and as a result we got a selfie. Thank you for making our day a bit brighter.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSXF to VNO
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"40 minutes waiting for hand luggage"

(Australia)

Copenhagen to Edinburgh with Ryanair. Absolutely appalled. Have been sat in Edinburgh airport for 40 minutes waiting for my hand luggage that was stowed under the plane despite the face there was ample room on the flight. I have missed 2 trains. All because my standard sized hand luggage not allowed on the aircraft incredibly frustrated.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCPH to EDI
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"couldn't be faulted any way"

(United Kingdom)

Verified Review | Thank you to Ryanair cabin crew. Flying back from Alicante to East Midlands they couldn't be faulted any way. Helped with all our baggage on and off the plane. We were in a party of 7. My husband has walking difficulties also having two under 4s with us, we assumed there would be big problems but no, so friendly and considerate to what was going on. Food was great both hot and cold. Would recommend Ryanair to everyone. Not my first journey with Ryanair and won't be our last.
AircraftBoeing 747-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteALC to EMA
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"paying premium for peace of mind"

(Qatar)

Verified Review | Bremen to Stockholm Skavsta. Paying the extra 200% for a business ticket made Ryanair fine for a quick business trip to Sweden. My boarding pass issues were fixed with a smile and no bag issues, boarding was a breeze. Bremen terminal is a big cheery shed. The yellow and blue seats probably out of the local school hall. Perfectly convenient. Worth paying the premium for peace of mind.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBRE to NYO
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"constantly harassed to buy things"

(South Africa)

London Stansted to Tallinn with Ryanair. Absolutely one of the worst airlines on the planet. Don't be fooled by the initial cheap fares. They add charges for everything: printing your ticket, baggage check-in, meals, drinks, choosing your seat etc. Traveling around I did not have access to a printer. At the airport they charged me 15 Euro just to print the boarding pass, which I had to do myself. So that is charging me 15 Euro for me to touch their screen a few times and use a small piece of their paper? This, and everything else, is pure extortion. Even on the flight you are constantly harassed to buy things. There is no doubt that you are seen as a money-making opportunity and not as a person or valued client. The crew are friendly, but not the ground staff and their system is cumbersome and disorganised. I vow never to fly Ryanair again. I'd rather pay a higher fare with another airline and get good service which in the end is not much more expensive anyway when one considers all the additional charges.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSTN to TLL
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"you get what you pay for"

(United Kingdom)

Flew Ryanair Bristol to Mallorca. from Wouldn't recommend this airline, you get what you pay for, online check in completely confused, having to check in and print boarding pass while on holiday unbelievable then have your entire party sit in seperate seats including children of 2 and 12 disgraceful. Flight reasonably comfortable for short haul.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBRS to PMI
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"seats give enough leg room"

(United Kingdom)

Verified Review | My wife and I flew Ryanair from Stansted to Faro return on a Boeing 737-800. We were 30 minutes late leaving the gate at Stansted because 2 families who had not booked seats in advance were not happy with being separated. Quite rightly people who had booked would not move so they had to take the seats given. If you book in advance it saves problems on the day. On return we were again 30 minutes late due to late arrival of aircraft. This time we had a child on board who screamed for most of the journey, not Ryanair's fault. We made no purchases. The non reclining seats give enough leg room.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSTN to FAO
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"particularly unpleasant flight "

(United Kingdom)

Bergerac to Stansted. Just come off a particularly unpleasant Ryanair flight where for the entire 1 hour and 20 minutes my wife and I were subjected to an all pervading smell of vomit. When initially challenged the cabin crew claimed to know nothing about this although we were offered a move to the row of sets in front of us (which was empty despite an otherwise full flight) and from whence the smell seemed to be emanating. Interestingly when we raised the issue of the foul smell with a different member of crew, on leaving the plane we were told that we had been offered a move and that there was a limited amount they could do to clean up vomit so despite the initial denial of knowledge the crew were well aware of the unpleasant conditions in which we had been expected to travel. I am well aware that Ryanair is a budget airline and am generally happy to accept that but do think they need to adhere to basic levels of cleanliness and be honest with passengers which sadly wasn't the case today.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEGC to STN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I would recommend Ryanair"

(United Kingdom)

Verified Review | Stansted to Faro return. On both flights we had great crew members and cannot fault them. On the way out the crew asked for medical assistance for a passenger and I went to help. The crew were very professional and gave assistance including oxygen for the passenger, and the situation was dealt without having to divert the aircraft. I would recommend Ryanair.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFAO to STN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"on time and good value"

(Ireland)

Dublin to Bristol. On time and good value - what more can one ask for on an hours flight ? There is rather a lot of queuing to get on and off and the seats are not very comfortable. The cabin crew are hard pressed to get through all the duties due to time constraints. Long walks at Dublin, but short ones at Bristol.
AircraftBoeing 737-900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDUB to BRS
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes