Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2262 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

"very pleasant experience"

(Portugal)

Verified Review | Ponta Delgada to Lisbon with Ryanair. Boarding was quick enough and the staff were efficient and helpful, helping everybody to get to their assigned seats and getting all carryons to the overhead bins. The flight left on time, flight was pleasant and with no turbulence and we even arrived a bit ahead of schedule. The crew was nice and helpful and service was light and joyful. Being a low cost airline, no food or drinks were included, no inflight entertainment was provided and seating was simple. The airplane was kept impressively clean. All in all it was a very pleasant experience, specially considering how little the flight had cost me.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePDL to LIS
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"will use Ryanair again"

(United Kingdom)

Stansted to Rome. Flew with Ryanair back in October. Both flights were on time. We had priority boarding so we were one of the first people on the plane. We had to get a coach to the plane at Rome. On other flights once you get on the coach it's a free for all to get on the plane but this time they had split the coach into two for priorty boarding and other, so priorty boarding was let off the coach first. Will use Ryanair again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSTN to FCO
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"staff smart and friendly"

(United Kingdom)

Manchester to Malaga. Well people said not Ryanair when I told them who I was flying with and all I can say is they were very good. Staff smart and friendly, plane clean, food available and not that bad. Flights on time within a 15 minute slot. Definitely fly with them again.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAN to AGP
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"we didn't check-in online"

(Germany)

Verified Review | Budapest to Berlin. We chose this flight because it was cheap and convenient. However, this flight just ruined the impression of our vacations. We arrived 2 hours 40 min before our flight and at the check-in desk we were told that we need to pay additionaly 120 euro (60 euro per person), because we didn't check-in online. Before printing out our booking we didn't read the info about checking-in online. There were many people with the same problem but least we had some money left to pay. This online check-in is common knowledge, but not for us, as we traveled with Ryanair for the first time.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBUD to SXF
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"very positive overall impression"

(Portugal)

Verified Review | Flew from Rome Ciampino to Lisbon. Time is one of the most important factors when I travel and I have targets to achieve and I am pleased to say that Ryanair played a relevant role to allow me to be efficient. Arriving around 25 minutes ahead the schedule gave me the chance to do what I was supposed to do earlier and it definetely simplified my day program and also gave me some (extra) free time. If I have to choose between paying more for additional service or to receive a smart, no frills service, I have no doubts: Ryanair will be my choice. When I booked this flight (4 days before departure) a direct flight (with more or less the same schedule) from another airline was about three times the price. The fare was not a "low-cost" fare but it was the cheapest and most competitive one. Arrival ahead schedule, very positive overall impression.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCIA to LIS
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"incredible value for money"

(Portugal)

Verified Review | Porto to Milan Malpensa. Departure on-time, arrival 10 minutes behind schedule. I didn't like the fact that passengers were pre-boarded and asked to wait about 10 minutes outside the terminal building, as it was a little bit cold in the morning. The plane was new, with redesigned interiors, softer colours and LED lighting. As I am about 1.90 m tall, legroom is very important for me and I felt satisfied with my seat, as I had enough space to stretch my legs. The cabin crew were nice, welcoming and funny, so the flight was pleasant except for the commercial announcements that were very frequent during the journey. The flight was very cheap (around 20 Euros), so onboard sells are a source of profits for the airline. A good no-frills flight with an incredible value for money.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOPO to MXP
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the perfect airline"

(Portugal)

Verified Review | Lisbon to Porto with Ryanair. Boarded completed 10 minutes before STD, departure on time. Arrival 10/15 minutes ahead of schedule. As always Ryanair offers a cheap, fast and efficient service. If you are smart and you need a no frills service, Ryanair is the perfect airline to fly with. The T2 in Lisbon is small but you can find a few fast-food restaurants to have a snack or light meal before your flight. With no queue at all the security check, being at the airport 45 minutes before departure time is more than enough. This flight cost less than 10 euros.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLIS to OPO
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"Ryanair was what I expected"

(United States)

Verified Review | Stansted to Rome. Ryanair was what I expected: bare-bones, a la carte, transportation from Point-A to Point-B. To that end, it was fine. I bought priority boarding, priority security (Fast Track) and priority seat assignments. That made the experience tolerable. However, Stansted Airport was a disaster, and I would never again fly out of there. Add to the unbelievably large Duty Free Area the fact that a gate is not assigned until about 40 minutes prior to departure. That is unforgivable - that leaves scant little time to get to that gate. In our case, the single escalator leading up to the Gate 40-59 waiting area was out of service, so 180 passengers per flight times 19 gates meant over 3400 people were trying to ascend a single staircase. The obvious fire-hazard aside, it meant a crush of humanity in the passageway and an exceptionally long transit time from the hub to the gate. The only reason I can see for this is to keep the passengers in the shopping/dining area as long as possible. Rome Ciampino, on the other hand, is a dump, but quickly navigated. If I could fly them without transiting Stansted, I would consider it.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSTN to CIA
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"refurbished plane excellent "

(United Kingdom)

Verified Review | Sunday 19.35 flight from Dublin to London Gatwick, left promptly despite a small delay and ground crew apologised. This was in a refurbished plane which is excellent - better seating ( no reclining seats still - even better) and pull down case storage highlights those all bringing on more than they should. Staff very pleasant and a quick taxi and take off followed. Arrived early at gatwick -job done. I am still perplexed by those who cannot understand the concept of a low budget airline- you print your own ticket off, accept the terms and conditions when you book the flight - why are we still reading comments from people who cannot grasp this?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDUB to LGW
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"seem to have really upped their game"

(United Kingdom)

Stansted to Treviso with Ryanair. Departed on time and landed a few minutes early. It was an all-Italian crew who went about their work cheerfully. Trevino to Stansted return trip was very much the same, left on the scheduled dot and got in 20 minutes early. Once again the crew were chatty and professional. Ryanair seem to have really upped their game.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSTN to TSF
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes