Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2261 reviews
4/10
3 star Skytrax Rating
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3/10

"exorbitant on-board prices"

(United Kingdom)

Verified Review | Manchester to Alicante return. The outward flight was punctual and I had an empty seat beside me - always useful as you can twist sideways and gain a little extra comfort. The inflight service was poor. As seats on Ryanair do not have pockets, the price list in contained in their magazine. On this occasion, none was offered. Instead, cabin crew simply started selling. I asked for the list and was astonished to find the prices expressed in euros. When I questioned this, the steward told me that this was because Ryanair was an Irish airline. When I asked what the conversion rate to sterling was, I was told it was roughly the same. Crews are now equipped with handheld calculators. I was 'allowed' to pay in sterling, but, when I asked what the exchange rate was, was simply told 'Ryanair's own'. So, to sum up: lack of transparent/any visible pricing, exorbitant on-board prices - and not even a half-melted ice cube in sight! Why can't the CAA set some basic standards and sort Ryanair out once and for all? We know the fares are cheap, but that shouldn't be an excuse for trying to bamboozle people. And certainly a price cap is needed for printing boarding passes at the airport. The flight back was in complete contrast: well-dressed cabin crew, girls made up immaculately, good piloting and on-time landing. Needless to say, this time I didn't try to buy anything on board. Flight only marred by screaming babies for the first half hour and again on the descent. Yes, you can encounter a poorer type of parent on Ryanair, as well as on many others!
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMAN to AGP
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"very good ground service"

(United Kingdom)

Verified Review | Stansted to Poznań with Ryanair. I usually pick Ryanair cause I truly hate flying from Luton Airport. I flew many times with Ryanair, and what I can tell is that they have very good ground service. Quick check-in, possibility of having e-boarding pass (much more useful when you don't have a printer) - 10/10. What always happens fir me with Ryanair in Stansted is delays. On my most recent flight with Ryanair everything was perfectly on time. Boarding was quick, no problems. I was sitting at the front of aircraft - seat 07C - first from the aisle. I would never ever do that again. I would rather pay extra money to sit next to the window than 50 cm away from nonstop walking cabin staff. I know they are cheap airline but 1,5 hrs of nonstop walking and talking passengers (selling charity coupons, duty free stuff, food & drinks) are tiring, when you just want to rest a little. Ryanair is worth travelling with, best choice to travel around Europe for small amount of money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSTN to POZ
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"would fly Ryanair anytime at these prices"

(Jordan)

Verified Review | Barcelona to Rome with Ryanair. Very good option to travel on budget in Europe. The boarding as well as the baggage-drop / check-in processes were efficient. Do make sure to get a "visa check" stamp if you are not an EU citizen, and this can be done at the baggage drop / check-in counter. The seats were okay for the 2 hr journey but would be rather uncomfortable for a considerably longer flight. The flight took-off almost on-time and arrived early. This was appreciated. I would fly Ryanair anytime again at these prices.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBCN to FCO
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crew were super and very professional"

(United Kingdom)

London Stansted to Shannon with Ryanair (return). I have flown on various airlines around the world. The cabin crew are always the most important aspect of my flight. The crew on this particular flight were super and very professional and just friendly enough. I would highly recommend them. They are, in my opinion, the first-line recommendation for the airline and the crew on this flight was some of the best I have encountered. The senior steward was from Italy and the second steward from Portugal. They were impeccably dressed with impeccable manners.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSTN to SNN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"certainly fly them again"

(United States)

Verified Review | Berlin to Vilnius. After years of reading bad reviews and articles about Ryanair I was very hesitant to fly with them. However, I decided to try them when I found a very low price to my destination, and also because a friend told me they'd improved their customer services considerably. The on-line booking and purchase were simple and straight forward. I received several follow-up e-mails reminding of any additional services I might like to add. Check-in at Berlin Schoenefeld was fast and there was no line. Boarding on-time. Although my carry-on day pack was probably a bit larger and heavier than the rules permit, no one looked at my hand luggage or hassled me about it. I had paid for priority boarding, which worked well. There was separate priority line and we were allowed to board first. The plane was clean, the seat reasonably comfortable, and the service was friendly and efficient. I noticed none of the excessive announcements or heavy selling that I'd read about. Take off and landings were on time. The return flight from Vilnius was equally good and without problem. I was pleasantly surprised by Ryanair and would certainly fly them again. They seem to have turned over a new leaf.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSXF to VNO
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"thumbs up for the ground crew"

(Portugal)

Verified Review | Lisbon to Ponta Delgada with Ryanair. I have to give a thumbs up for the ground crew, the flight was delayed for about 1h and they came and told everybody and apologised for it personally and not simply with an announcement, a lot of traditional flag carriers should learn from this. Boarding was fast and we departed late but not as late as we were expecting. The airplane was clean. The crew was very friendly, smiling all the time. Not sure if this happens every time but whenever I travel in the last flight of the day with Ryanair, the crew seems to be much more friendly and playful, with a light mood and doing some nice jokes to cheer the passengers. On board sales service was well provided and prices were affordable. Once again, the crew was very effective and helpful with passengers buying items as I did. Flight was very quiet, with zero turbulence (which is rare in a flight to the Azores) and although we arrived with a delay, we manage to recover some of that 1h delay, arriving with something like 30 to 40 minutes late. Unboarding was very fast and crew was friendly saying goodbye to the passengers.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLIS to PDL
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"plane was kept very clean"

(Portugal)

Verified Review | Rome to Lisbon with Ryanair. Ground crew was not as helpful and nice as it is usual but they did the job. Boarding was a bit long but nothing serious. The plane left on time. Crew was very friendly and helpful, always with a smile on there faces and eager to help anyone who needed. The plane was kept very clean and they provided the inflight catalogue for anyone who needed it. I have to say I was impressed with the way that the crew interacted with the senior passengers and kids. The flight was very calm and relaxing and we even arrived before time, which meant we had to wait for a parking space. Nothing serious. Great value for money!
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCIA to LIS
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a spotless modern aircraft"

(United Kingdom)

Verified Review | Flew from Belfast to Lanzarote for £60 return. Both flights left on time on a spotless modern aircraft. On board service excellent. Would now use Ryanair to fly to any destination. I have flown with them on numerous occasions and never had a problem. Obey the rules and you will be fine. Fantastic value.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBFS to ACE
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"amazing value for money"

(Portugal)

Verified Review | Lisbon to Rome with Ryanair. Boarding was simple and fast and although it was an evening flight, we left on time. Cabin crew was helpful and friendly. Boarding was completed in a very short time and the plane left with no delay. The airplane was kept very clean, and it was a pleasant flight. Almost 3h in a low cost airline is something I would expect to be a bit dreary but it was nice. Seats were comfortable and with enough legroom but it was spartan (no pouches to store belongings) and shoulder room was a bit cramped but that is a characteristic of the Boeing 737-800. Quiet flight, simple and efficient service and very fast disembarking. We arrived a bit late but the difference was negligible. It was a good experience and an amazing value for money.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLIS to CIA
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very pleasant experience"

(Portugal)

Verified Review | Ponta Delgada to Lisbon with Ryanair. Boarding was quick enough and the staff were efficient and helpful, helping everybody to get to their assigned seats and getting all carryons to the overhead bins. The flight left on time, flight was pleasant and with no turbulence and we even arrived a bit ahead of schedule. The crew was nice and helpful and service was light and joyful. Being a low cost airline, no food or drinks were included, no inflight entertainment was provided and seating was simple. The airplane was kept impressively clean. All in all it was a very pleasant experience, specially considering how little the flight had cost me.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePDL to LIS
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes