Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1341 reviews
5/10
3 star Skytrax Rating
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9/10

Ryanair customer review

(Cyprus)

I had to take 4 flights along with my husband over the Christmas and New year period traveling with others from Paphos to Dublin via Stansted. Unfortunately there are no direct flights from Cyprus to Ireland. My parents informed me of new flights starting from April 2014 from Shannon by Ryanair but unfortunately Paphos was not on the list yet again we seem to miss out in Cyprus! I really can't understand why Ryanair hasn't taken over the Irish route since Helios stopped and then Eurocypria stopped there is no airline covering this route. I've never had a problem with any staff member or been unhappy about the service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

Ryanair customer review

(United Kingdom)

Booked a flight from Birmingham to Trieste a few months back. Had an email last week saying this route had been cancelled. Advised to contact customer services. English seemed to be their 3rd language. I was paying for the call albeit Ryanair had inconvenienced me not the other way round. After 4 'phone calls I managed to get someone who both spoke snd understood English. The route in question was very popular but Ryanair want people to use Stansted and are gradually withdrawing services from regional airports.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money N/A
no
1/10

Ryanair customer review

(United Kingdom)

Flew FR6621 / 6622 to Tenerife from Edinburgh (return). First and last time I'll use this airline - total rip off. Stood for an hour at Edinburgh check in then another 45 minutes at the gate in the hope my wife and I would get a seat together (why should we pay extra for this?). On board is a joke leg room and general scope of the seating is ridiculous. All cabin crew were rude and only wanted to sell things. We heard about the seat belt signs coming on for turbulence just before the trolleys come out and sure enough this happened twice on the way out and back apparently an old Ryanair trick. Return check in at Tenerife was ridiculous 5 Ryanair flights being checked in at one time through 3 desks that's nearly 700 passengers. No Ryanair staff on duty and no one is interested in what you have to say. Usual stampede for seats together again why should we pay for that privilege? Its standard with everyone else. More rude cabin staff on the way home which cemented not only ours but a lot more people on boards perception of Ryanair - never again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
8/10

Ryanair customer review

(Belgium)

BUD-CRL. It seems like Ryanair is doing a great job trying to change the bad image is has. Both flights on time leg room was much better then Wizz's A320's. Boarding was done very efficiently crew friendly and pilots were very informative.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
7/10

Ryanair customer review

(United Kingdom)

FR555/552 Manchester-Dublin 30/12/13-02/01/14. I fly quite a few times a year but this was my first time with Ryanair so I was interested to compare. I have to say if you follow the rules that are made very clear to you well before departure you will have no problems. There were a few people who hadn't printed boarding passes or their cases were far too big for the cabin and they were moaning about being charged to check them in etc. Yes the fees for printing are totally ridiculous for printing a sheet of paper but just don't get yourself in that situation! I had booked an exit row seat for an extra £10 which included priority boarding. I have to say it was worth it especially being tall. I arrived at the gate 45 minutes before the departure time to see a huge queue waiting for the boarding to start. The priority boarding queue was empty so I walked straight down and waited for around 15 minutes. Then a member of staff came over and said would you like to come forward we are ready after my pass was checked the barrier for the others was opened. I boarded the plane first after a few minutes wait at the bottom of the stairs of the plane and got settled whilst everyone else boarded. I'm not sure if this system works if there is a bus to catch to the plane? One benefit of being nearer to the front of the queue is getting seats with family/friends and having space to store luggage as many people we struggling to find places for their luggage once the plane was filling up. The flight was comfortable and crew were fairly friendly but seemed in a rush to serve drinks and were quite sharp with a few customers who were asking for a drink of water. The people in front were drinking their own alcohol and were sharply told that they couldn't consume their own alcohol on board. Overall I found the experience far better than expected even though the service of other airlines isn't present but the price was far far lower! I would fly Ryanair again especially as their flights seem to have few delays and they are bringing in allocated seating.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

Ryanair customer review

(United Kingdom)

I have used Ryanair every 4 days since July 13 and their punctuality and reliability has been excellent. Their service has improved less annoying announcements just the on arrival wake up call to go! Sometimes the on board entertainment is excellent. However I still travel extremely stressed I still wonder what will go wrong what will the staff find wrong. Top tip do not be mean pay extra for a reserved seat. Food pricing still a little pricey.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Ryanair customer review

(United States)

My last trip with Ryanair was Modlin-Hahn-Modlin at the beginning of December 2013. Both flights were excellent. Each time I'm in Europe I indulge myself in city hopping. It's only possible thanks to Ryanair's prices. You get what you have paid for: Affordable and safe transport from A to B. Pros: Price modern planes efficient and friendly cabin crew. On time arrivals. Cons: If you have additional luggage you have to pay for it. Make sure your carry on meets the exact size requirements. Seats are a bit tight but for the price I paid I can live with it Comments: If you are budget conscious and adventure oriented definitely go with Ryanair. Really good airline to choose if you like to travel.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
na

Ryanair customer review

(United Kingdom)

Ryanair never cease to plunge to new depths in customer experience. Always looking for a new way to con passengers into falling foul of a regulation so they can extort money to bring their cheap fares in to line with the proper airlines. This time we made sure we packed a bag within the regulations got priority boarding and then had a rude stewardess snap at us to remove the bag and coats from the over head locker to make room for (oversized) late boarders bags - then try and take my bag into the hold!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
na

Ryanair customer review

(United Kingdom)

Today Sunday 22/12/2013 I arrived at Manchester airport terminal 3 at 6.30pm. I was surprised by a big queue I was in that queue for about 10 minutes without moving anywhere a member of staff comes up and says (ladies and gentlemen we are evacuating to terminal 1 for security reasons) so I thought I was going to be late. I asked this gentlemen who said not to worry as all flights were delayed. When we got to terminal 1 after 10 minutes nothing had been said I went to see a member of staff and asked for information. I was told to sit and wait until I get a call. At 9.00 pm I went and asked again and I was told to wait 5 minutes later a lady came to me and asked if I was flying to Faro ans was told to follow her. There was when I found out I had missed the flight my plane had taken off at 7.45 pm. I fly with Ryanair regularly - very disappointed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
4/10

Ryanair customer review

(United Kingdom)

Travel monthly Liverpool to Dublin the most recent the flight from Liverpool could not land due to storm force winds. The 3.20pm flight eventually left at 10.20pm - 5 euro refreshment voucher. We queued for the flight at 7.05pm but that was cancelled for technical reasons. Passengers were offered transfers to flights to Manchester or Birmingham or the 10.20pm flight. I suppose not their fault but instead of asking passengers who wanted to go to Manchester to go to one desk and the others at another desk I was told "first come first served". Strange thing was the late flight could cater for all the passengers who were going to Liverpool so the technical fault saved them a flight to Liverpool. The 10.20pm flight was a nightmare with about twenty males all drunk and swearing and having to be advised by cabin staff to behave to be fair there was no alcohol sold on the flight. I will continue to use Ryanair as they are cheap but when possible travel on early morning flights you miss the stag/hen/football fans. I am looking forward to the allocation of seats so no more stampedes for the departure gates and they are only doing what Easyjet and Aer Lingus currently do. On this trip can only score 4 but have had plenty of tens over the years.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes